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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Extended Stay America Hotel Chicago - O'Hare is located at 1201 E Touhy Ave, Des Plaines, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The only 2 things I had a problem with were housekeeping doesn't come in to clean until after you leave (I was have to go and take out my own trash), and every time I took a shower the hot water would turn to ice cold and then back if you waited long enough.
Business response:
Thank you for providing us with details about your stay. We are pleased you had an overall great stay. However, I sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. We appreciate your observation and hope you will choose to stay with us again. Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America - Chicago - O'Hare. Our goal is to make your stay as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your kind ratings. Please come back and see us again soon. Sincerely, General Manager
Business response:
We appreciate your five-star feedback of Extended Stay America - Chicago - O'Hare. We are devoted to providing outstanding service and great rooms, so we’re happy to know we met your expectations. We hope you will make us your home away from home whenever you are in the area. Sincerely, General Manager
The hotel was fine, good location,and the most important aspect was the staff, very attentive, and helpful.
Business response:
Thanks for being our guest at Extended Stay America - Chicago - O'Hare. It's so nice to know our location was convenient for your needs and you loved the outstanding service delivered by our associates. We work hard to provide high levels of service, so we will share your compliments with the team and look forward to welcoming you back soon. Sincerely, General Manager
Its a nice hotel when you compare with price so good to go.
Business response:
We appreciate your four-star feedback of Extended Stay America - Chicago - O'Hare. We are delighted to note that the excellent value we offer in the area was the highlight of your visit. It was our pleasure to have you as our guest, and we hope to see again soon! Sincerely, General Manager
Business response:
Thank you for your stay with us at Extended Stay America - Chicago - O'Hare, and we appreciate you taking the time to share your four-star rating. Our goal is to provide an excellent experience for every guest, so we hope we delivered the same during your visit. Thank you for being our guest, we hope to see you again soon. Sincerely, General Manager
It will do. It was clean. Bed was pretty lumpy. Location was good for what I needed. I liked having the kitchenette. Overall, a basic, clean room with few amenities.
Business response:
Thank you for taking the time to evaluate your stay. We are happy that you liked our convenient location and your clean room along with all the amenities that we have to provide. However, we are sorry if any inconvenience was caused. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, General Manager
Not clean rooms , bathroom ... breakfast 0.. that is not a brekfast there is only coffee with creamer ( sweetnet )
Business response:
Thank you for staying with us and for the constructive comments. We apologize for the less than the spotless condition of your guest suite and for the housekeeping service issues you experienced. This does not meet our standards, and steps have already been taken to address and correct our performance. It's our goal to match our great location with exceptional customer care, and we will continue to work hard to do just that. We hope you will choose to stay with us again when your travels bring you back our way. Sincerely, G... read more
Business response:
Thank you for the feedback of our hotel. We are happy to see your overall visit was pleasant. However, we apologize that we failed to meet 100% of your expectations. Our goal is to provide outstanding service to every guest at every opportunity. We hope that you will come back soon and allow us to prove it to you. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 4.2 star rating with 1,344 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.