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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Extended Stay America Hotel Chicago - O'Hare is located at 1201 E Touhy Ave, Des Plaines, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There are a lot of pets. I don't think it is clean.
Business response:
On behalf of our team, we appreciate you staying with us and providing a feedback. Our team is committed to providing clean suites for our guests, and we apologize this was not the case during your stay. Please know your remarks has been shared with the entire team to ensure a review of our processes. Thanks again, and we would appreciate the opportunity to welcome you back soon. Sincerely, General Manager
Cheap, but you pay the price. The bed was super hard and the comforter was stained. The head board was noticeably dirty. Stayed for 3 days and never got new towels. The TV is tiny and does not show you the channel and there is no guide. The street sign on Touhy does not light up at night so you can easily drive past it.
Business response:
We appreciate you sharing your comments. Our goal is to provide a great experience for our guests with clean, comfortable and well maintained suites and excellent service, and we apologize for falling short. Your feedback is valuable to us as we continually strive to improve our efforts. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely, General Manager
Front desk barely knew English and breakfast was horrrible
Business response:
Thank you for being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We appreciate your observation regarding our front desk staff and hope that your overall stay was a comfortable one. We value your business and hope to see you again in the future. Sincere... read more
Not the best selection...look elsewhere. Staff at the hotel are very nice and professional. They are super helpful and will tend to your needs. When I booked this hotel, I had no idea that there is NO HOUSEKEEPING at all during your stay (only for people staying 8 nights or more). I booked 5 nights and our beds were never made and sheets/towels never changed. You are responsible for making your own bed and cleaning your own room. I would never have booked this hotel if I would've known because other hotels give you full hous... read more
Business response:
Thank you for taking the time to give us your feedback. We apologize that you were unhappy with our housekeeping services. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. If we did not communicate this properly at check-in, please accept our apologies. We are also sorry our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your fe... read more
Actually a pretty good hotel! I was extremely concerned by the all of the negative reviews about uncleanliness that this hotel was receiving but booked it anyway because it was one of the only hotels left for the night I needed idt.
Business response:
Thank you for selecting Extended Stay America - Chicago - O'Hare for your visit and for sharing your comments. We are happy you liked our convenient location which was perfect for your needs and that you were satisfied with your room. However, we are sorry for the housekeeping issues you experienced. We hope this did not overshadow your otherwise positive stay with us and that you will consider staying at our hotel again in the future. Sincerely, General Manager
Wish that college football games could be viewed on room TV.
Business response:
It was a pleasure having you as our guest at Extended Stay America - Chicago - O'Hare, and thank you for sharing your review with other travelers. It's great to know you enjoyed your stay and our facilities and service were to your satisfaction. Please visit with us again the next time you are in the area. Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America - Chicago - O'Hare. We appreciate your four-star rating and are glad you had an enjoyable stay. Thank you for your business, we hope to be of your service again on your future visit to our area. Sincerely, General Manager
I would only stay here again if there was no other this was booked at the last minute. If I could have taken more time to research this it would not have happened. The continental breakfast is TERRIBLE
Business response:
Thank you for sharing your feedback. We are so sorry to read your stay did not meet your expectations. We want all our guests to leave with a favorable impression, so we appreciate your candid feedback which will help us improve our facilities. Thank you for allowing us to be of your service, and we hope to have another opportunity to host you in the future. Sincerely, General Manager
It was okay. Our room was dirty and, was not vacuumed properly. Room service barely exist. They never asked or attempted to clean my room. Everyday I had to bring down my towels to the lobby in order to get new ones.
Business response:
We appreciate you staying with us and providing a review of your experience. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this service at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at the fron... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 4.2 star rating with 1,274 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.