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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Extended Stay America Hotel Chicago - O'Hare is located at 1201 E Touhy Ave, Des Plaines, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not clean rooms , bathroom ... breakfast 0.. that is not a brekfast there is only coffee with creamer ( sweetnet )
Business response:
Thank you for staying with us and for the constructive comments. We apologize for the less than the spotless condition of your guest suite and for the housekeeping service issues you experienced. This does not meet our standards, and steps have already been taken to address and correct our performance. It's our goal to match our great location with exceptional customer care, and we will continue to work hard to do just that. We hope you will choose to stay with us again when your travels bring you back our way. Sincerely, G... read more
Business response:
Thank you for the feedback of our hotel. We are happy to see your overall visit was pleasant. However, we apologize that we failed to meet 100% of your expectations. Our goal is to provide outstanding service to every guest at every opportunity. We hope that you will come back soon and allow us to prove it to you. Sincerely, General Manager
Ok for the price Continental breakfast consisted of coffe, hot water & oat meal packets. Staff was friendly!! The first room the AC broke down, and they had no maintenance man so they moved up. Toilet seat in 2nd room was broken but we could live with that.
Business response:
Thank you for being so specific in your evaluation of the Extended Stay America - Chicago - O'Hare. We are happy to read that you did enjoy your overall stay, especially our location and the value we offer. That being said, we apologize for the issues you encountered with the air conditioning unit. I made a note of the room you had occupied and had our Engineering staff service this unit immediately. On behalf of everyone here, we invite you to stay with us again. Sincerely, General Manager
Business response:
Thank you for the generous five-star rating of your stay at Extended Stay America - Chicago - O'Hare. We are glad you had an excellent experience and appreciate you being our guest. We would love to welcome you back the next time your travels bring you to our area! Sincerely, General Manager
Close to O'Hare Airport providing shuttle bus. Close to O'Hare Airport providing shuttle bus starting at 5am.
Business response:
Thank you for posting your kind review of Extended Stay America - Chicago - O'Hare. It is great to read that you were impressed with our convenient location and our shuttle service which was perfect for your needs. We appreciate your business and hope to welcome you back soon. Sincerely, General Manager
Nice Nice
Business response:
Thank you for choosing to stay at Extended Stay America - Chicago - O'Hare and for the perfect rating. We work hard to make sure our guests enjoy every aspect of their stay, so feedback such as yours tell us that we are succeeding. It was great to have you here, and we hope to see you again soon. Sincerely, General Manager
Good deal . Kitchenet good size. Newer bathroom. Color scheme could be a little brighter.
Business response:
On behalf of our team, we appreciate your feedback about your stay at Extended Stay America - Chicago - O'Hare. We are happy to read that you liked the hospitality of our team and the kitchenette in your room. It was our pleasure to serve you and hope to see you again soon. Sincerely, General Manager
There are a lot of pets. I don't think it is clean.
Business response:
On behalf of our team, we appreciate you staying with us and providing a feedback. Our team is committed to providing clean suites for our guests, and we apologize this was not the case during your stay. Please know your remarks has been shared with the entire team to ensure a review of our processes. Thanks again, and we would appreciate the opportunity to welcome you back soon. Sincerely, General Manager
Cheap, but you pay the price. The bed was super hard and the comforter was stained. The head board was noticeably dirty. Stayed for 3 days and never got new towels. The TV is tiny and does not show you the channel and there is no guide. The street sign on Touhy does not light up at night so you can easily drive past it.
Business response:
We appreciate you sharing your comments. Our goal is to provide a great experience for our guests with clean, comfortable and well maintained suites and excellent service, and we apologize for falling short. Your feedback is valuable to us as we continually strive to improve our efforts. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 4.2 star rating with 1,308 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.