Extended Stay America Select Suites - Chicago - O'Hare

Business response:

Thank you for your stay with us at Extended Stay America - Chicago - O'Hare, and we appreciate you taking the time to share your four-star rating. Our goal is to provide an excellent experience for every guest, so we hope we delivered the same during your visit. Thank you for being our guest, we hope to see you again soon. Sincerely, General Manager 

Business response:

Thank you for taking the time to evaluate your stay. We are happy that you liked our convenient location and your clean room along with all the amenities that we have to provide. However, we are sorry if any inconvenience was caused. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, General Manager 

Business response:

Thank you for the feedback of our hotel. We are happy to see your overall visit was pleasant. However, we apologize that we failed to meet 100% of your expectations. Our goal is to provide outstanding service to every guest at every opportunity. We hope that you will come back soon and allow us to prove it to you. Sincerely, General Manager 

Business response:

Thank you for being so specific in your evaluation of the Extended Stay America - Chicago - O'Hare. We are happy to read that you did enjoy your overall stay, especially our location and the value we offer. That being said, we apologize for the issues you encountered with the air conditioning unit. I made a note of the room you had occupied and had our Engineering staff service this unit immediately. On behalf of everyone here, we invite you to stay with us again. Sincerely, General Manager 

Business response:

Thank you for the generous five-star rating of your stay at Extended Stay America - Chicago - O'Hare. We are glad you had an excellent experience and appreciate you being our guest. We would love to welcome you back the next time your travels bring you to our area! Sincerely, General Manager 

Business response:

Thank you for posting your kind review of Extended Stay America - Chicago - O'Hare. It is great to read that you were impressed with our convenient location and our shuttle service which was perfect for your needs. We appreciate your business and hope to welcome you back soon. Sincerely, General Manager 

Business response:

Thank you for choosing to stay at Extended Stay America - Chicago - O'Hare and for the perfect rating. We work hard to make sure our guests enjoy every aspect of their stay, so feedback such as yours tell us that we are succeeding. It was great to have you here, and we hope to see you again soon. Sincerely, General Manager 

Business response:

On behalf of our team, we appreciate your feedback about your stay at Extended Stay America - Chicago - O'Hare. We are happy to read that you liked the hospitality of our team and the kitchenette in your room. It was our pleasure to serve you and hope to see you again soon. Sincerely, General Manager 

Business response:

Thank you for staying with us and for the constructive comments. We apologize for the less than the spotless condition of your guest suite and for the housekeeping service issues you experienced. This does not meet our standards, and steps have already been taken to address and correct our performance. It's our goal to match our great location with exceptional customer care, and we will continue to work hard to do just that. We hope you will choose to stay with us again when your travels bring you back our way. Sincerely, G... read more