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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Extended Stay America Hotel Chicago - O'Hare is located at 1201 E Touhy Ave, Des Plaines, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrbile shuttle policy! The hotel provides one shuttle to O'Hare airport. If the shuttle is full, tough luck..... You order a taxi; unbelievable! Our shuttle was full, I knelt on the floor during the drive to the airport. We will not stay again. By the way, there was glitter on the sticky bathroom floor.
Business response:
Thank you for staying at our hotel and for sharing your feedback. We truly apologize for the issues you encountered with our complimentary airport shuttle. We've made a few changes to ensure a more consistent and reliable shuttle schedule, so that no future guest experiences the same. We are also sorry for the housekeeping issues you had and the inconvenience it caused. Thank you again for bringing these issues to our attention. We hope you give us another chance to serve you better in the future. Sincerely, General Manager
Not your typical hotel the hotel was ok don't get me wrong but I wish I know more about it when I booked the hotel. Extended stay for a reason my friends !! your room won't be clean until you reach the 7th day ??? dirty towels YOU need to bring down and give it to the receptionist and she will exchange for a clean set other wise you can keep the dirty towels as long as you want. Not for me .
Business response:
In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Thank you for sharing your feedback. Our goal is to welcome every guest to a clean, comfortable, well maintained suite, combined with excellent service. Your comments are much appreciated. Thank you for being our guest, and we hope to have the opportunity to serve you again. Sincerely, General Manager
Business response:
Thank you so much for confirming to future travelers what a great choice we are. We are happy you enjoyed your visit to Extended Stay America - Chicago - O'Hare. Our team is dedicated to your total comfort and feedback like yours make it all worthwhile. On behalf of everyone here, we invite you to stay with us again the next time you are in our area. Sincerely, General Manager
Business response:
Thank you so much for staying at the Extended Stay America - Chicago - O'Hare and for the feedback. I am glad to see you had an overall good stay, but I truly apologize for failing to meet all of your expectations. Thanks for letting us know. It was a pleasure having you as our guest, and we hope you will visit us again soon. Sincerely, General Manager
it was ok for the moment it was ok for the moment
Business response:
We appreciate your stay and for taking the time to leave a feedback. We are glad you enjoyed your overall stay. However, we apologize for any difficulties you experienced. Thank you for your comments, and we hope to have another opportunity to welcome you back soon. Sincerely, General Manager
Desparate for rooms We came very late after midnight with a group of 12 after flights were cancelled, and had our rooms in no time flat. There was enough breakfast and coffee to get on the road in the morning to find food to fill us all up.
Business response:
Thank you for being our guest at Extended Stay America - Chicago - O'Hare. We are sorry to hear that your flight was cancelled, but we are glad that we were able to accommodate you and your group. It is great to hear that the breakfast we served was adequate for yours and your group’s needs. We enjoyed accommodating you and hope to be of your service again the next time your travels bring you back to the area. Sincerely, General Manager
Business response:
Thank you for choosing our hotel and for your rating. Our goal is to provide a great experience for our guests with clean, comfortable and well maintained suites and excellent service, so we are sorry if we fell short. Please know your feedback will be shared with our staff, so we can ensure your next stay is exceptional. We appreciate your business and hope to see you again. Sincerely, General Manager
Cerca del aeropuerto Limpio, sin problemas de reservaciones. El desayuno es muy pobre en variedad.
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 4.2 star rating with 1,308 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.