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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Extended Stay America Hotel Chicago - O'Hare is located at 1201 E Touhy Ave, Des Plaines, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Conveniently Located by Rivers Casino Close by O'Hare and Rivers Casino. Bed is comfortable. Room has kitchenette w/ fridge which is convenient. The free light breakfast is coffee or hot tea and granola bars. Not bad but don't expect hot food.
Business response:
Thank you for being our guest and for sharing your feedback. We are happy that you liked our convenient location and affordable prices. Although you were pleased with your accommodation, we apologize for the cleanliness issues you faced in the bathroom of your suite. We will share your feedback with our housekeeping department to make sure it is not repeated in the future. We hope you will give us another opportunity to show you a great stay, so please come back the next time you are in the area. Sincerely, General Manager
Quiet, comfortable hotel. Check in was easy, room was clean and comfortable. Coffee was not available upon arrival, but was made fresh when requested upon departure. Staff was easy to work with.
Business response:
We appreciate you taking the time to write a review about your stay at Extended Stay America - Chicago - O'Hare. We are glad that you liked our well-kept property, front desk service and our courteous associates. It was great to have you here, and we hope to see you again soon. Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America - Chicago - O'Hare and for sharing your rating. We hope you enjoyed your stay. We appreciate your business and would love to be of your service again the next time you are in the area. Sincerely, General Manager
Okay, other than the bathroom... If you need a decently clean location just to do the 4-S (Shower, Sleep, Shave, and Sh--), this is an A-OK hotel. The room was clean, except the bathroom could have been better (hair in the shower turned my stomach). Also, it would be nice to have cups that are sealed in plastic in the room so that we know they have not been used. But we travel with Clorox and Lysol every time - so no biggie. The room was nice and cold when we arrived, but we opted to turn the air off because the temperature ... read more
Business response:
Thank you for being our guest at Extended Stay America - Chicago - O'Hare. We are happy to read our location was convenient for your needs and that you were pleased with our pricing. We are also glad that you were overall pleased with the cleanliness of your room, but we are sorry to read there were some cleanliness issue in the bathroom. We will certainly share your comments with our housekeeping department to step up our game. We appreciate your business and look forward to your return. Sincerely, General Manager
Business response:
Thank you for being our guest at the Extended Stay America - Chicago - O'Hare and for taking the time to give us your kind ratings. Impressing our guests is our top priority, so we are glad that you were left with a good impression. We hope that you will make plans to stay with us again in the future! Sincerely, General Manager
Habitación muy confortable con area de cocina. En la recepción proveen los accesorios de acuerdo a la necesidad. El desayuno es sencillo y debe retirarse de la recepción para consumirlo en el cuarto.
Business response:
Thank you for choosing Extended Stay America - Chicago - O'Hare for your stay. We are happy that you liked our front desk service, the breakfast we served and your accommodation along with the full equipped kitchen. Thank you once again, and we hope to have you back with us soon. Sincerely, General Manager
Close to O'Hare for the right price This was a convenient place to stay when stranded at O'Hare. It's close to the airport (there is an hourly free shuttle), room was large and comfortable enough, continental breakfast had an adequate selection of baked goods and cereal. And the price was right.
Business response:
Thank you for choosing Extended Stay America - Chicago - O'Hare. We are happy that you liked our convenient location, shuttle service and the great value we offer for the price. It is also great to read our breakfast offerings were to your liking and that you were impressed with your accommodations. It was our pleasure serving you, and we hope to see you again soon. Sincerely, General Manager
Terrbile shuttle policy! The hotel provides one shuttle to O'Hare airport. If the shuttle is full, tough luck..... You order a taxi; unbelievable! Our shuttle was full, I knelt on the floor during the drive to the airport. We will not stay again. By the way, there was glitter on the sticky bathroom floor.
Business response:
Thank you for staying at our hotel and for sharing your feedback. We truly apologize for the issues you encountered with our complimentary airport shuttle. We've made a few changes to ensure a more consistent and reliable shuttle schedule, so that no future guest experiences the same. We are also sorry for the housekeeping issues you had and the inconvenience it caused. Thank you again for bringing these issues to our attention. We hope you give us another chance to serve you better in the future. Sincerely, General Manager
Not your typical hotel the hotel was ok don't get me wrong but I wish I know more about it when I booked the hotel. Extended stay for a reason my friends !! your room won't be clean until you reach the 7th day ??? dirty towels YOU need to bring down and give it to the receptionist and she will exchange for a clean set other wise you can keep the dirty towels as long as you want. Not for me .
Business response:
In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Thank you for sharing your feedback. Our goal is to welcome every guest to a clean, comfortable, well maintained suite, combined with excellent service. Your comments are much appreciated. Thank you for being our guest, and we hope to have the opportunity to serve you again. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 4.2 star rating with 1,344 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.