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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Extended Stay America Hotel Chicago - O'Hare is located at 1201 E Touhy Ave, Des Plaines, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
During Renovation The workstaff was very courteous about renovating rooms only during specific hours of the day, not during the evening or night or morning. I would likely not have known of the renovations had i been out for the day each day of my stay. Overall, the staff was right on top of things and pleasant. Very accessible. And did not "bother" me to "make sure" i was doing okay. The only real complaint i have is the overpowering smell of cleaner that lasted a whole day after i arrived. As a former maid, i worried thi... read more
Business response:
It was our pleasure having you as our guest at Extended Stay America - Chicago - O'Hare. We are happy to know you liked our location and had a great time with us. We value your observation and have shared your concerns with our housekeeping staff to take corrective actions. We hope to welcome you back soon. Sincerely, General Manager
식기구가 없는 거 빼고 다 만족스러움(프론트에서 빌려야 하는데... 잘 없음) 위치에서 마트도 가깝고 식당도 많고 고속도로도 바로라서 여러군데 가기 좋은 환경임.
Business response:
YONGBUM, thank you for the wonderful review. I'm so glad our location worked well for you and that your stay with us was comfortable. Thanks for being our guest. We look forward to your next visit at Extended Stay America – Chicago – O’Hare. Sincerely, General Manager
Good choice! I don't know why all the bad reviews for room cleanliness? I chose this hotel because it was about Half the price of the next place. Couple minor stains on the carpet? Sure, but I bet your house has that too. The room was clean and large and very quiet! Seriously I cant stress how quiet it is. Your right near o'hare and I heard only 1 plane barely all night. I stayed at another place near here last fall and you heard every single plane all night at 2x this price. Breakfest was a choice of a few muffins, so you w... read more
Business response:
Marty, thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America Chicago – O'Hare and found us to be a great value. We truly appreciate your kind comments regarding our convenient location, comfortable suites and look forward to welcoming you back for another stay. Sincerely, General Manager
Business response:
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America - Chicago - O'Hare and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
長期出張者には良い スムーズな旅行の一助のため： ・無料送迎シャトルバス有り。到着後はNH12便がターミナル５到着→モノレール？でターミナル３駅へ移動→bus/shuttleという赤い文字の案内に従って地下経由で移動→ホテルに電話し迎えに来てもらう→バス乗り場のDoor3の前にシャトルバスが来る。電話は必須。電話番号はDoor3と4の間のデスクに一覧有り（HP上のものでもつながる）。シャトルバスは白地のバン、ホテル名と緑の五角形？のホテルのマークが入っている。 ・部屋に有った物：冷蔵庫（冷凍庫付き）、電子レンジ、コンロ、キッチン、机（1mx1.5m）、タンス、テレビ、クローゼット、アイロン、アイロン台、ハンガー、目覚まし時計、タオル、トイレ、バスタブ、洗面台、石鹸、シャンプー（小さい）、ドライヤー、無料wifi、コンセント。ドライヤーやハンガーは別のextended stay americaにはなかったので、必ず備え付けるポリシーでは無いのかもしれません。キッチン用具（皿とかフライパンとか）はオプションで付けられるようです。wifiは無料のままだと遅いです。高速化オプションがあるようです。 ・徒歩圏内にTargetというスーパー有り。
Business response:
Thanks so much for the review provided. We are delighted how pleased you were with the quality of our shuttle facility and the rest of our service. Even though we are in the hospitality business, it's always nice to be recognized by our guests. Thanks again, we look forward to welcoming you back to Extended Stay America - Chicago - O'Hare. Sincerely, General Manager
スタッフのムラとキッチンの掃除，wifiの速度が課題 親切なドライバーやフロントもいて，空港まで毎時シャトルがあり，近くのスーパーへも送迎付き，部屋も広く，バスタブもついて，マフィンやコーヒーが4時半から提供されてよい。しかし，「忙しくてもいらいらを見せないでほしい」と思うフロントの人もいる。チェックイン時，キチンの下の生ゴミが残り，キチンの回りや床はべたべた，レンジや冷蔵庫もチェックして拭いてほしい。
Business response:
Yukkie, thank you for your reviewing our hotel. We are happy to note that you liked our shuttle facility and overall service. That being said, please accept my apology for then cleanliness and service issue you experienced at the front desk. We want every guest to have a comfortable experience and regrettably, we did not succeed in your case. I will be working with staff, so we don't repeat our mistakes. I hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincer... read more
Quick trip Only there for a short time but it is conveniently located by HI ways, shopping and airport
Business response:
Tom, it was our pleasure having you as our guest at Extended Stay America - Chicago - O'Hare. We are thrilled to know you loved our location and had an overall great stay. Thank you for your feedback, and we hope to see you soon. Sincerely, General Manager
Other than a piece of dried lettuce on stove hood and molded pizza in a pizza box in the cabinet. It was a decent stay for a snowed in stuation.
Business response:
Patricia, thank you for sharing your feedback. We apologize for the housekeeping issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately we missed something during this process. We are working with our Housekeeping team to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Manager
suitable for my business purposes room was fine. 'Breakfast' such as it is, is pretty lame. Packets of oatmeal, some dried out pre-packaged muffins and coffee. Nothing to write home about. WiFi was so slow as to be pretty much useless. But it was FREE! Yay!
Business response:
Thank you for choosing Extended Stay America - Chicago - O'Hare for your business needs. We are happy to read that our affordable rates, internet service and your room were to your satisfaction. However, we are sorry for not being able to impress you with our breakfast offerings. We hope this did not overshadow your otherwise positive stay with us and that you will consider visiting us again in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 4.2 star rating with 1,274 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.