This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I’m not one to leave bad reviews as I am pretty easy going but it is hard not to in this case. I’ve listed the pros and cons but the ONE thing that led me to a negative review is there was a TURD on the bathroom floor. Positives: Price and location Cons: Front desk was not attentive. There was a sign that is up that says they will be right with you because they are helping another guest while in reality they are around the corner chatting. In the morning I waited 10 minutes for someone to come around the corner. Free breakfa... read more
Business response:
Nicole, thank you for the candid review. We regret not meeting your expectations and learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We will also share your comments with our housekeeping team regarding the cleanliness issues you encountered and take steps to ensure we are more diligent going forward. We hope you ... read more
Oversold Hotels.com secured a reservation and when I arrived at the hotel it was oversold by 2 rooms. After 30 hours of travel this was very much unappreciated.
Business response:
Nebojsa, thank you for sharing your comments. We are sorry as we were unable to accommodate you at our hotel. We apologize for the inconvenience or frustrations you had. We hope to serve you in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Needs some upgrades. The hotel is in the middle of nowhere, and offer vending machine service for your snacks. You must drive to get any type of food, or order by phone only.
Business response:
Russell, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Broken night stand. Upon arrival there was no one at the desk, waited till the person shows up. The room was decent, but had dirty mattress with many spots on it, the bedside drawer was broken laying on the floor. Cheap hotel, I would not recommend it to a friend.
Business response:
Thank you for taking the time to review your stay with us. We are sorry about your experience and have brought this to the attention of our housekeeping for review and action. Your concerns regarding the drawer have been shared with the maintenance team to fix it immediately. We regret learning that our front desk staff member was not available upon your arrival. We will look into what transpired, so this lapse in service is not repeated. We do hope you give us another chance in the future to make it up to you. Sincerely, Ho... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,026 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.