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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
One of the dirtier places I have stayed My socks were black in the bottom after staying here each day. Glad I could clean the floor for them. It needed it. I actually did that with paper towels after seeing how dirty it was. I almost left them out on the counter to make a point. I have only stayed in one other place ever that had this problem. Seeing I've stayed in hundreds of places this is not a badge of honor. I would rate this a middle range but that gives a 6 out of 10 and it's a 4.5 - 5. It's tolerable overall but some... read more
Business response:
Dear Christopher, thank you for staying with us and sharing your concerns. Please accept our most sincere apology for the inconvenience you experienced. We will follow up with the departments mentioned to reinforce our high standards. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
We were never able to check in. We needed to check in later due to traveling. They closed the front desk at 10pm and gave away our room/reservation. We were told to go back in the morning during business hours. After a long day, driving to another hotel was last thing we wanted to do but needed to. Otherwise we would have had to sleep in our car.
Business response:
Dear Savoeun, we apologize for any stress caused when you arrived at the check-in. We understand your disappointment, and your feedback is being reviewed with our team to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management
I like that parking is spacious, what I did not like is when I checked in the toilet has projectile s**t all over the bathroom. It was the most disgusting place I have ever stayed in. I was very very disappointed. And they moved us in a place where ceilings look like it's leaking some type of liquid out and the tub looks so unclean, I had to shower with my slippers on just to make sure I don't catch any fungus going around there. Overall it was a terrible stay. Very disappointed
Business response:
Dear Fernando, we failed you in the most basic ways by not providing a clean and comfortable room, and we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though what you encountered is not frequent, we recognize that even one time is too many. Remedial steps within our housekeeping and maintenance department are underway to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Managemen... read more
What I liked? Nothing … I made a mistake by booking 3 nights here instead of holiday inn thinking that this has a kitchen . The electric stove looked like it’s from last century with lot of rust on it so we didn’t took a chance of even turning it on .. the tv wasn’t working and we didn’t find any remote either .. the main door handle was hanging down from outside and the door handle to bathroom was missing rhe push button to lock it … the floor was dirty and had something sticky on it so we didn’t dare to walk barefoot on it... read more
Business response:
Thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Managemen... read more
Stay somewhere else The best thing about the hotel is when it’s time to leave I’m sure you can find somewhere better to stay.
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,076 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.