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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Couldn't get into my room I was given the key card to my room and i got into the room with no problem. We i left out the room and try to get back in, tge key card wouldn't wory. The young lady desk clerk (Francesca) tried everything she knew to reset the door lock. I was locked out of my room for 2 hours until someone call the desk clerk back. My door was finally open by the desk clerk after it took the manager or the maintenance man to call back to help solve the problem. I would like to commend the excellent service the de... read more
Business response:
Sean, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Take supper long time to check in and room smells bad.
Business response:
Thank you for evaluating your recent stay with us. Please accept our sincere apologies for the inconvenience you experienced at the time of check-in and also you were not happy with the cleanliness of your room. Your concerns have been discussed with our housekeeping and the front desk team to make our future guests do not encounter the same. We are committed to providing outstanding service, and we hope you will give us another opportunity to prove that to you. Sincerely, Hotel Management
I’m not one to leave bad reviews as I am pretty easy going but it is hard not to in this case. I’ve listed the pros and cons but the ONE thing that led me to a negative review is there was a TURD on the bathroom floor. Positives: Price and location Cons: Front desk was not attentive. There was a sign that is up that says they will be right with you because they are helping another guest while in reality they are around the corner chatting. In the morning I waited 10 minutes for someone to come around the corner. Free breakfa... read more
Business response:
Nicole, thank you for the candid review. We regret not meeting your expectations and learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We will also share your comments with our housekeeping team regarding the cleanliness issues you encountered and take steps to ensure we are more diligent going forward. We hope you ... read more
Oversold Hotels.com secured a reservation and when I arrived at the hotel it was oversold by 2 rooms. After 30 hours of travel this was very much unappreciated.
Business response:
Nebojsa, thank you for sharing your comments. We are sorry as we were unable to accommodate you at our hotel. We apologize for the inconvenience or frustrations you had. We hope to serve you in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,047 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.