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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
this property was different, not available staff to help you if you need something
Business response:
Dear Laura, Thank you for taking the time to share your experience. We are pleased you chose to stay with us, though we are sorry to hear that assistance was not readily accessible when needed. Providing attentive service is important to us, and your comments help us identify where we must do better. Please accept our apologies for the inconvenience caused. We hope you’ll consider a future visit, giving us the chance to deliver a more responsive and seamless stay. Sincerely, Hotel Management
Love it
No cooking wares. Wanna request extra pillow at 11pm but no one
Business response:
Dear Guest, Thank you for sharing your feedback. As part of our policy, cookware and dishes are available for request at the front desk for a minimal fee; this ensures the cleanliness of the items. For after-hours requests, we offer support for urgent matters like key assistance and emergencies. We apologize for the delay in fulfilling your pillow request and encourage you to reach out to us during regular hours for non-urgent needs. Your insights are greatly valued, as we always want to know how we can enhance the guest exp... read more
Good
Business response:
Dear Guest, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It is a pleasure to learn you enjoyed your visit. We love providing a flawless experience for each guest and hope to do so again should you revisit us in the future! Sincerely,Hotel Management
Shower and hair dryer After my shower, I noticed a huge water pile. Pretty sure it was the pipes cause it wasn’t the curtain cause of the amount of water that came out. Then, the hair dryer didn’t work, had to get a new one from the front desk. She was great and understanding. She said maintenance doesn’t come back until Monday. Luckily, I was only there for one night. Not too sure I would come back.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the unforeseen issues and the inconvenience you experienced during your stay. While we are glad our front desk associate was able to assist you, we understand how frustrating it must have been to deal with these challenges. Your feedback is valuable, and we will address these matters with our maintenance team to prevent similar issues in the future. We hope you will consider giving us another opportunity to provide you with a more se... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 4.2 star rating with 1,105 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.