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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
The room smelled like mildew. The tub was dirt. And I was unaware of their policy on cleaning rooms once every 7 days. I am used to getting my hotel rooms cleaned everyday.
Business response:
We are sorry for not meeting your expectations with our housekeeping policy and for the cleanliness issues you had while here. We have shared your feedback with our housekeeping and front desk teams to ensure this does not happen again. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Clean Up Please! This is my second time staying at an Extended Stay hotel & will most likely be my last. They do not clean these rooms. The floor needed to be swept, tub needed to be clean, & the counter needed to be cleaned off.
Business response:
Malcom, we apologize for the inconvenience caused due to the cleanliness issues you encountered in your room. This is not the impression we like our guests to leave with. Your feedback will be used as a training tool to improve our service going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Business response:
Terrance, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management
Business response:
Jose, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Awesome service The lady that was at the front desk when we checked in was so sweet and helped us our a great amount. We were really happy with her.
Business response:
Adri, we are delighted you chose Extended Stay America for your visit and we are happy to know our front desk team made your stay memorable. We appreciate the acknowledgement of our hard working staff and we look forward to sharing your compliments with them. We hope you will make us your home whenever you are in town! Sincerely, Hotel Management
Business response:
Shannon, all of us at Extended Stay America appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Lacked a proper cleaning There was a sock in the bathroom from the last person staying there. Used soap bar in shower. Floor not swept and there was crumbs and dirt on the hardwood floors
Business response:
Catherine, thank you for staying with us and letting us know you had an overall pleasant time here. That being said, we are sorry for the cleanliness issue you had in your room. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.