Extended Stay America Select Suites - Chicago - Westmont - Oak Brook

Business response:

Wow - Lakesha, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management 

Business response:

Leo, we make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay at Extended Stay America. Thanks for your business, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Richard, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Deanna, we are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your nice rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Danella, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are happy to know you had an overall pleasant stay, but we are sorry we missed meeting some of your expectations. We have taken a note of your feedback, and we hope to welcome you back for a more enjoyable experience. Sincerely, Hotel Management 

Business response:

LaDonna, thank you for taking the time to share your review. We sincerely apologize if our cleaning services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you for a nominal fee. Your feedback is very important to us and has been shared with the check-in staff to ensure we clearly communicate our services to all guests. We hope you will give us the opportunity to make it up to you ... read more