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Extended Stay America Select Suites - Cincinnati - Florence - Airport
- Hotels
- Florence, KY
About this business
Location details
40 Cavalier Blvd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A/C knocking like the fan is going to fly apart and trying to get some one at front desk is difficult .....no cleaning service and seen several roaches
Business response:
I'm sorry to hear that you were not satisfied with the cleanliness of your room and that you weren’t expecting the amenity options. One package includes linen exchange, another provides more frequent housekeeping, etc. By allowing guests to choose and only pay for the amenities they desire, we are able to keep our rates affordable. We are so sorry that was not what you expected and was an inconvenience during your stay. Best wishes in all your future travels.
Room they gave me wasnt cleaned yet. The second room they gave me smelled like marijuana and no toilet paper
Business response:
We genuinely apologize that your stay wasn't a more pleasant one, B. Reviews like this are what help us become better and provide a better experience for our future guests. We will certainly use this feedback regarding the cleanliness and the unpleasant smells to improve in those areas.
It's a bare-bones cheap motel with the worst mattress I've ever slept on in a motel. It is a below bottom, last resort motel!
Business response:
I'm so sorry our accommodations did not meet your needs during this stay. Thank you for letting us know how we are coming across and what areas we need to address. -
I hated the property We actually checked out early
Business response:
Thank for you taking time to leave us this feedback. I'm so sorry to hear about your disappointing stay. This is not what we intended, and we hope your future travels are excellent ones.
Business response:
Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
I booked my hotel on 8/7 Wednesday. Saturday drove 4 hours away to stay at this hotel. my hotel was never booked but I have the conformation number. I had to book it their with one bed instead of two. I was very disappointed and displeased
Since the first night my toilet was clogged and all they did to fix it was give ME the plunger
Business response:
Thank you for your feedback. We are so sorry for the toilet issue in your room and apologize that our diligence and concern did not come across as well as we intended by providing a plunger. We hope your future travels are truly wonderful ones.
Arrived at the property and could not check in. There was no staff.
Business response:
Thank you for your feedback and for sharing your experience. We apologize for the great inconvenience of arriving and not getting any service at the reception desk. That is certainly not the first impression we were aiming for…. We are so sorry for disappointing you. Were you able to use the lobby phone to alert the on-call staff that you needed help?
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Florence - Airport
How is Extended Stay America Select Suites - Cincinnati - Florence - Airport rated?
Extended Stay America Select Suites - Cincinnati - Florence - Airport has a 3.3 star rating with 978 reviews.
When is Extended Stay America Select Suites - Cincinnati - Florence - Airport open?
Extended Stay America Select Suites - Cincinnati - Florence - Airport is open now. It will close tomorrow at 12:00 a.m.