Extended Stay America Select Suites - Cincinnati - Florence - Airport

Kelsey 

on Expedia

8 years ago

Didn't even check in Arrived at the hotel at 5 pm (check in time listed as 3 pm) and was told we would have to wait for an hour as there were no rooms ready. There was also told there was only smoking rooms available. After spending 8 hours on the road and being pregnant that is about the last thing you want to hear! When i expressed that I was unhappy, the woman told me there was 14 check ins and only one house keeper. I find this to be inexcusable. I worked at a very small hotel with only 25 rooms and we never had an issue... read more

Tara 

on Expedia

9 years ago

We assumed this was a regular hotel. It wasn't. It was geared towards folks that were staying there for weeks/months. There wasn't shampoo or soap in the bathroom. There were not any towels. If you wanted towels, you had to pay extra. 

Douglas 

on Expedia

9 years ago

Clerk Gave my room to someone else before I got th My room was sold out from under me because we did not get there until about 8pm. The excuse given was that the room wasn't available because the maid had gone home sick and it wasn't clean. The clerk sent me next door to the Days Inn. 

Anonymous 

on Expedia

9 years ago

worst beds ever. I want to like the place for the low price we paid. but I hated every minute I was there was hard wood floors. it looked and felt like I was in a hospital room. the bed was so Un comfortable it was horrible. the people that worked there were great but I didn't sleep at all the hole week really. it just felt cold and unwelcoming in the room. but words can not explain how horrible the bed was. 

joseph 

on Expedia

9 years ago

sorry place to stay and not a value in 2 weeks they cleaned the room once and didnt even take out the trash they charge by the day or by the week for wifi have frinds staying at other hotels in the area here for business paying alot less nicer room and are cleaned everyday free wifi i will be coming back in the fall for 6 weeks but i wouldnt let my dog stay here after i seen eveything i stay in hotels 225 nights a year with my work by far the worst one yet 

Anonymous 

on Expedia

9 years ago

Friendly staff, just horrible rooms. Booked a smoking-free room. I got there late at night, turns out they gave my room away to someone. Who even does that? Then they put me up in the only room they had left over, which was a horrendous smoking room. I couldn't do anything about it because it was the last room they had. I struggled to breathe. It was that severe. I had a graduate school interview the next day and my brand new suit REEKED of smoke. However, the staff was kind and very apologetic, so this is nothing against th... read more

Anonymous 

on Expedia

10 years ago

Not the best place to stay Our bed was not queen-sized, it was a full size. There was no shampoo, conditioner, moisturizer or blow dryer, although there was bar soap and toilet paper! Originally we were assigned and given keys to an occupied room which made me uncomfortable all night thinking they may assign our room to a late arrival. I did not want anyone to assume our room was empty and available to other occupants. Desk workers, although polite, did not seem to be very adept at their job. 

CHARLES a. 

on Expedia

10 years ago

ALWAYS COMPLICATIONS !! I was not able to stay this time but I stayed there one year ago.Last year there were complications in me getting my rooms BUT they were taken care of and I was compensated.This year more complications .I reserved two double bed rooms and upon arrival they only offered four single bed rooms and an I'm sorry it is Hotels.com's fault.So I did not stay there and won't reserve anything there If I can help again!!!!!! 

Anonymous 

on Expedia

10 years ago

Vacation We reserve a room for Wednesday at 3:00pm check in and when we got there the room wasn't ready. It took them 4 hrs to have our room ready. It was awful. Do not recommen.