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Extended Stay America Select Suites - Cincinnati - Florence - Airport
- Hotels
- Florence, KY
About this business
Location details
40 Cavalier Blvd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
This hotel hands down is the worse hotel I've ever stayed at. No towels, sheet was dirty to begin with, and the staff was terrible. Never ever will I stay again with this hotel.
Business response:
Oh no – we’re so disappointed to see a 1-star rating. We just hate disappointing guests and we are so sorry you were not at all pleased with your stay.
I couldn’t walk on the wooden floors in the room with or without socks on because it was absolutely flithy. My socks were black afterwards. Also, the front desk came banging on my door at 9am and check out wasn’t until 11am.
Business response:
Thanks for your feedback. We are so sorry for your experience with the floors in your room. We work hard to deliver comfortable, well-maintained rooms for a great guest experience and we’re sorry we let you down during this stay. We will certainly use your feedback to help us improve.
Booked a room for two nights but only stayed one night because of how nasty the room was. The outside of the hotel looks nice but that’s the only thing that is. I will never stay at another one of these hotels.
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We are known for our affordable, clean, and comfortable rooms and we’re sorry that was not your experience. Thank you for your feedback and we wish you the best in your future travels.
Bad choice You said I had two rooms with double beds and when I get there they said th. Thaat I had one room with a single bed. That was not what I needed there was four adults and I needed two rooms . One with a double bed and one with two beds. I ask for the two that I had paper work for and they said that there was no rooms. They said that they would take care of letting you know that I had no rooms there and would cancel the room with the single bed. I am not one bit happy with the results and from now on I will do my ow... read more
Business response:
Thank you for sharing your experience. We are so sorry that your reserved rooms were not available and for the great inconvenience this caused you. We hope we will be able to welcome you here.
Business response:
Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Everything was old and needed updated. Bring your own pillow and mattress
Business response:
I'm so sorry to hear that our hotel did not meet your expectations. Our intention is to WOW guests with super clean rooms and over-the-top friendly service, I'm sorry that was not your experience. I hope you'll consider giving us another try in the future.
Inside looks more like a hospital facility than a hotel. The furniture inside the room is cheap and uncomfortable. The elevator smelled like an ashtray. The computer didn’t work for check in.
Business response:
Thank you for taking time to review our hotel. We are sorry to hear that our hotel did not meet your expectations. Best wishes in your future travels.
Long term stay The hotel was fine,but not really what we expected. This is more of a long stay establishment. I didn’t feel super comfortable in the elevator at night, but the area was great. The morning staff at the hotel was friendly and very helpful. My biggest issue was that only one device is allowed internet access per room without an additional charge. Library is less than two miles away, so we made it work. Fully informed of these things I would stay here again but only if traveling alone.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us another try the next time your travels bring you to the area.
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Florence - Airport
How is Extended Stay America Select Suites - Cincinnati - Florence - Airport rated?
Extended Stay America Select Suites - Cincinnati - Florence - Airport has a 3.3 star rating with 999 reviews.
When is Extended Stay America Select Suites - Cincinnati - Florence - Airport open?
Extended Stay America Select Suites - Cincinnati - Florence - Airport is open now. It will close tomorrow at 12:00 a.m.