This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Cincinnati - Florence - Airport
- Hotels
- Florence, KY
About this business
Location details
40 Cavalier Blvd., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us another try the next time your travels bring you to the area.
Don't Waste your MONEY!!! The hotel appears nice on the outside but dirty on the inside. They only clean rooms once every 14 days and our floor hadn't been mopped in ages. It was hard finding someone at the front desk to tell them about our broken air conditioner, so we woke up sweating every night for 6 nights. Will never ever return to a Woodsprings property and wouldn't recommend this place to anyone!!!!!
Business response:
Thank you for the review. We appreciate hearing from you. We’re so sorry to hear that your A/C was not functioning properly and that the housekeeping schedule did not meet your needs. This is certainly not the impression we were aiming for. We hope you'll consider giving us another try for the great experience you deserve. We would look forward to welcoming you back.
Drug infused hotel A lady apparantly either almost died or did not.sure of the outcome bc i didnt stick around to find out of a overdose when i was checking in, i ask if i could pay for an extra day to clean and she said they were understaff and that i would be lucky to even get one day aweek of housekeeping, it took awhile for me to get my refund bc i didnt stay due to drugs and sketchy folks around the hotel i do have 3 children and i didnt want them around that mess.
Business response:
We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. Your comments have been forwarded to the staff to provide them with additional feedback on your impressions of the hotel. We wish you the best in your future travels.
Be prepared yourself or go without. I stayed a week and to have the made glean my room or daily make my bed or change linens or get any toilet paper soap shampoo I had to pay extra for each item. Staff was rude !!
Business response:
Thank you for your review. We are so sorry to hear that our amenities did not meet your expectations. We know most hotels provide daily cleaning, toiletries, and other amenities so it is understandable that you felt let down. As a value-focused extended stay hotel, WoodSpring Suites offers bi-weekly housekeeping for extended stay guests which allows us to provide the best value possible for our guests so that they customize their stay just the way they would like and pay for the amenities they want to use. We hope you would ... read more
Noisy and Uncomfortable The room was not very comfortable. The beds were hard as a rock and no carpet on the floor making it impossible to go barefoot due to floor being cold. The remote didn't work for the TV and instead of bringing one up to the room we were told that we could come to the desk to change it out. The walls weren't clean and after getting there, we found out that it is also used for extended stay and the "residents" were pretty noisy. I wouldn't stay there again. Also, water pressure for shower was terrible.
Dirty. Floor definitely needed mopped. Walls needed wiped down. Light switches were dirty. Toilet just kept running. Highway traffic was very loud. Only two small pillows on the bed. No tissues or cups. No coffee maker. Just a bare room basically.
decent apartment kids running around, loud in morning when trying to sleep (well the second floor), more of a place called home for the residents.
Don't stay here. Just don't. The room had no amenities except for a bar of soap and towels. Had to call desk for toilet paper. There were leftover items from previous guest in kitchen cabinets. Everything was an extra charge. There was no coffee anywhere in hotel, no hair dryer, nothing. Heat and air condition unit was dirty. Two hard desk chairs. Small tv. Double beds were fine. This is not really a hotel. Truly there are no amenities unless you want to pay extra. I could never recommend this place. Choose a different hote... read more
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Florence - Airport
How is Extended Stay America Select Suites - Cincinnati - Florence - Airport rated?
Extended Stay America Select Suites - Cincinnati - Florence - Airport has a 3.3 star rating with 999 reviews.
When is Extended Stay America Select Suites - Cincinnati - Florence - Airport open?
Extended Stay America Select Suites - Cincinnati - Florence - Airport is open now. It will close tomorrow at 12:00 a.m.