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Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
- Hotels
- Florence, KY
About this business
Location details
200 Meijer Dr., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It old
Business response:
Dear Vianey, Thank you for your feedback. We regret that your experience did not meet expectations. While the building may be older, we remain committed to providing a clean, comfortable, and welcoming environment for all guests. Your input is valued, and we look forward to continuing to make improvements that enhance your experience in the future. Sincerely, Hotel Management
Food on the kitchen wall bathroom was horrible with hair die all over the sink and tub . DONT forget the Hair that was on our towels .. And the hallways smelled like pot and the room smelled like a cat litter box had not been been cleaned . Out of 5 stars it would get Zero . I will never stay here again . Family of 5 . Shame on Extented stay for not ceaning the room ..
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the unacceptable condition of your room and the concerns you experienced during your stay. What you described does not reflect the standards we aim to uphold, and we understand how frustrating it must have been to arrive at such conditions with your family. Your comments have been noted and will be shared with our housekeeping team for immediate attention. We appreciate you bringing these issues to our attention. Sincerely, Hotel Management
Hotel staff that checked me in was fantastic, and very personable. The hotel overall smelled bad, towels had stains on them, sink wouldn’t drain and overall didn’t feel very clean. Not what I expected for the price. Once again the lady that checked me in was very, very nice.
Business response:
DearGuest, Thank you for sharing your experience. We're glad to hear the check-in staff made a positive impression with their friendliness and professionalism. However, we sincerely apologize for the condition of the room, including cleanliness concerns and maintenance issues. This is not the standard we aim to provide, and your feedback will help us make necessary improvements. We hope you’ll consider giving us another chance to provide you with a much better stay in the future. Sincerely, Hotel Management
Pretty worn, didn't smell good, no ice machine.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We are sorry for falling short of your expectations. We understand that fresh, clean accommodations are essential for establishing an inviting atmosphere for our guests. We will communicate your feedback to both our maintenance and housekeeping teams for a thorough review and any necessary action. Additionally, please know that our fully equipped kitchens feature full-size refrigerators that include ice trays for your convenience. Consequently, we do not provide ice ma... read more
Man trip The room was clean. The facility as a whole looked like a extended stay facility for homeless people. No desk service all night, the desk was locked down until 9am. Same people were standing outside the front door smoking at 9pm and at 6:30am. Multiple friends and family of the staff hanging in the lobby. The room was big, clean with kitchenette. Sink in the bathroom ran very slow.
Business response:
Dear Guest, Thank you for sharing your experience. We are glad you found the room clean and spacious, and we also appreciate your comments regarding the overall environment and amenities, which help highlight areas for improvement. We hope to make your next stay with us outstanding in every way possible.Sincerely,Hotel Management
Mark who checked us in was very friendly and made sure we knew he was available for anything we needed
Bed bugs!!!!! We got sheets for pull out couch and there was a dead bed bug on it the ceiling in bathroom shower had mild on it nobody at desk at 10AM it was closed gate pulled not at all thrilled gum on carpet in 3 areas abd no trash can at all in the room not even in bathroom wast of money very disappointed
Business response:
Dear Guest, We sincerely appreciate your feedback, although we deeply regret the distressing experience you encountered during your recent stay at our hotel. We take all guest comments seriously, especially matters of this nature, and understand the profound importance of maintaining a safe and comfortable environment for our guests. Our top priority is the well-being and satisfaction of our guests, and we are committed to addressing any concerns that may affect their stay. Your input is invaluable to us, and we thank you fo... read more
Short stay. Large rooms, plenty of space. Easy parking and near dining options.
Business response:
Dear Gilbert, We’re happy that you enjoyed the spacious rooms, convenient parking, and our close proximity to dining options. It's great to know that your short stay was comfortable. We appreciate you taking the time to share your experience at Extended Stay America, and we hope to welcome you back for another enjoyable visit in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
How is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive rated?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive has a 3.7 star rating with 1,165 reviews.
When is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive open?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive is open now. It will close tomorrow at 12:00 a.m.