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Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
- Hotels
- Florence, KY
About this business
Location details
200 Meijer Dr., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hallways smelled like cat urine and weed. The carpets were filthy. The fridge was dirty on the outside. Cobwebs on the ceiling. There was no mini soap or shampoos for guests. The rooms had a musty smell.
Business response:
Dear Jeremiah,Thank you for sharing your concerns regarding your recent stay. We regret that the conditions you experienced did not meet your expectations. Cleanliness is a top priority for us. We have addressed your concerns with our housekeeping team to ensure that such incidents do not occur again. We have also noted your feedback about in-room amenities and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. Please accept our apologies, and we hope you will give us anot... read more
The hotel is not clean, smells and noise from top floor.
Business response:
Dear Sumit, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sin... read more
When I booked this stay, I put in the notes that we would arrive around 2 or 3. When we arrived at the hotel at 2 I was told that my reservation was cancelled at 12. They would not let us stay. This has never happened to us in all the traveling we've done. I will never book a stay with Extended Stay of America again.
Business response:
Dear Deanna, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
No coffee or coffee pot in room and no 24 hour desk service or staff. Staff not the most friendly or helpful
Business response:
Dear Brookie, Thank you for your feedback about your recent stay. We apologize for the absence of a coffee pot in your room and for the 24-hour desk service falling short of your expectations. Our focus is on improving in these areas. We regret that you did not feel warmly welcomed by our staff. Our team is typically known for their hospitality, and we will use this as an opportunity to reinforce the importance of delivering outstanding service to every guest. Apart from this, we hope you had a pleasant time. We value your f... read more
We stayed here only because it was convenient.
Business response:
Dear Melissa, Thank you for your recent stay at our hotel. We appreciate the time you took from your day to review your visit. Your feedback is valuable to us. We are glad your overall stay was pleasant, and our location was convenient for your needs. We regret any issues which left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. Thank you again for your business, and we hope you will revisit us for the flawless stay we strive to provide every guest.Sinc... read more
Very good
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
How is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive rated?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive has a 3.7 star rating with 1,165 reviews.
When is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive open?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive is open now. It will close tomorrow at 12:00 a.m.