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Extended Stay America Select Suites - Cincinnati - Sharonville
- Hotels
- Sharonville, OH
About this business
Location details
4020 Hauck Road, Sharonville, OH, 45241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches all over the counter left and did not get my money back. Had to try to find a place to stay. In up sleep in the car
Business response:
Dear Jerome, We sincerely apologize for the distressing experience you encountered during your stay. We are very concerned to hear about the cleanliness issues and the inconvenience caused by your inability to secure a suitable room. Please be assured that we take these matters very seriously and are actively reviewing our pest control and housekeeping procedures to prevent such incidents from occurring again. While we understand your frustration regarding the refund, we hope you consider giving us another opportunity in the... read more
They made people wait 30-1 hours to check in we noticed same thing for check out no one was in fromt desk counter.
When i checked in i was hit with a unexpected 100$ on my debit card because, i did the reservation through this website. I got to the room already already annoyed, and my rooms bed only had two pillows, and my husband and I had a really rough sleep. The pillows were so flat and uncomfortable. We wanted to shower as soon as we got in the room so we did that... there was no shampoo or conditioner supplied. So we just washed our bodys and not our hair. Went to use a wash cloth.. it had hair in the fold of it. Honestly over all ... read more
The room was disgusting The shower was dirty. I will never stay there again
Decent
Never got to stay after booking when we pulled up it was stated to us they had no two beds room available the lady said age tried to call me multiple times but I didn’t receive any call because I would of canceled before 6 so we could get our refund
The property has very poor blinds shielding you from the outside world. Anyone can peep into the room and crowd wasn’t particularly safe
Business response:
Dear Mahesh, Thank you for your feedback. We apologize that the window coverings and overall environment did not meet the level of privacy and comfort you expected. Feeling secure in your space is essential, and we understand how important that is for a positive stay. Your comments will be shared with our team as we work to improve both guest privacy and the overall sense of safety throughout the property. We appreciate you bringing this to our attention. Sincerely, Hotel Management
We booked for one night, thinking an "extended stay" would be better than average for a hotel room. But if I was to describe the room in a few words, it would be "prison cell-esque". Very austere, not terribly clean, and the bed was terrible. The staff member was nice, but that's about the only good thing I can say.
Business response:
Dear Tim, Thank you for sharing your feedback. We apologize that the room did not meet your expectations and that the overall environment felt unwelcoming. While we’re glad our staff made a positive impression, it’s clear that the room condition and comfort fell short. We appreciate you bringing this to our attention and will share your comments with our team to help improve the guest experience. We hope you’ll consider giving us another opportunity in the future. Sincerely, Hotel Management
I didn't even get to stay after I reserved the room because there was a hidden security deposit of $100 but I didn't have readily available
Business response:
Dear Matt, Thank you for your comment. We regret the inconvenience caused by the unexpected security deposit. The deposit is meant to cover any incidental charges that may occur during your stay and is refundable. Your feedback is appreciated and will be shared with our team to help improve transparency for future guests. Sincerely Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Sharonville
How is Extended Stay America Select Suites - Cincinnati - Sharonville rated?
Extended Stay America Select Suites - Cincinnati - Sharonville has a 3.4 star rating with 909 reviews.
When is Extended Stay America Select Suites - Cincinnati - Sharonville open?
Extended Stay America Select Suites - Cincinnati - Sharonville is open now. It will close tomorrow at 12:00 a.m.