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Extended Stay America Select Suites - Cincinnati - Sharonville
- Hotels
- Sharonville, OH
About this business
Location details
4020 Hauck Road, Sharonville, OH, 45241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The reviews I read that made me feel like this would be a decent rental are misleading. The beds are extremely cheap and uncomfortable, the building was super noisey, the neighboring area seems very... unkept. All my guest and I did upon walking into the room was putnour stuff down, sit in the chair and discuss an alternative place to stay for the weekend We then promotymky left. I did NOT get my security deposit back nor a refund of any manner ehich i feel is completely unprofessional of a business that cannot provide the h... read more
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations during your visit. We truly regret the multiple challenges you encountered, particularly with the bedding and other noise concerns, which led to your early departure. We understand how frustrating these incidents must have been, and we sincerely apologize for not meeting your expectations and providing a premium experience. Thank you again for sharing your feedback. We hope to have the opportunity to welcome you back in the future and show you the exce... read more
There was a very bright neon light flashing all night long. I assume the battery of a water springler needed changing but there was no one around to do that.
Business response:
Dear Guest, Thank you for your valuable feedback. We sincerely apologize for the inconvenience caused by the lighting issue. Rest assured, we will address this with our maintenance team to ensure similar situations are prevented in the future. We look forward to the opportunity to serve you again in the near future.Sincerely,Hotel Management
They are not returning security deposit fee 100$ still
Business response:
Dear Shukhrat, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Charese (GM) cheched me in with the rules and regulations that her current residence/ guest ansolutely not following. I was put in rm 131 that smelled like an ash tray!!! Immediately told Cherise, she stated the room was empty for 6 days but shes narrowing it down to the residents upstairs smoking. The bathroom door had a foot hole in it. The microwave sounded as if it might blow. Terrible terrible property!!
Business response:
Dear Darice, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
This was the single worst hotel experience I've ever had. Wifi not working, phone in room not working, keys didn't work consistently, the floor was so sticky I didn't take my shoes off till I got in bed. No shower stuff in room. MISSING STAFF. Waited nearly 1 hour in the lobby to get help when my kept didn't work at about midnight, had to get someone from the national line to call the front desk person personally to get them to come to the desk. MISERABLE
Business response:
Dear Patrick, We appreciate the time you took to provide us with detailed feedback. We sincerely apologize for the challenges you faced concerning our front desk communication, as well as the inconvenience with the various issues you mentioned. Your comments are extremely valuable to us, and we are fully committed to addressing these concerns to improve our service. Once again, we are sorry for the inconvenience caused, and we hope to have you back for the seamless, outstanding stay you deserve. Sincerely,Hotel Management
Room had no table lights by the bed. Only lights available were the ceiling lights
Business response:
Dear robert, We are genuinely disappointed that we did not meet your expectations. We wish we had an opportunity to make this right for you while you were here so we could make the most of your visit. We value your feedback and hope you will allow us to host you again so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Sharonville
How is Extended Stay America Select Suites - Cincinnati - Sharonville rated?
Extended Stay America Select Suites - Cincinnati - Sharonville has a 3.4 star rating with 909 reviews.
When is Extended Stay America Select Suites - Cincinnati - Sharonville open?
Extended Stay America Select Suites - Cincinnati - Sharonville is open now. It will close tomorrow at 12:00 a.m.