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Extended Stay America Select Suites - Cincinnati - Sharonville
- Hotels
- Sharonville, OH
About this business
Location details
4020 Hauck Road, Sharonville, OH, 45241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You get what you pay for.. cheap hotel and it shows. Had to wait on the one person working to get off her smoke break to check us in. Keycards didn't work right, door to both the room and the bathroom wouldn't shut right. Bathroom was fairly clean at least. Again - you get what you pay for. If you need a cheap room for the night, this is fine. Would never bring my entire family here though!
Business response:
Dear Michael, Thank you for choosing our hotel and for sharing your review. We appreciate your kind comments about the cleanliness of our accommodations. However, we apologize for the service issues you experienced at the front desk and that it started your stay with us on the wrong foot. Your comfort and convenience are important to us, and we apologize for any disruption this may have caused. We will review this issue with our team to ensure smoother key card operations in the future; we are very grateful for your patience... read more
I tried to Check-in about 6 o'clock.And the rooms were not cleaned and they're like well.You can file for a refund. So they said it would only take about 30 minutes and they're taking an hour and a 1/2. I finally get in my room by 8 o'clock, not happy.
Business response:
Dear James, Thank you for sharing your feedback. We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. We will address the issue to prevent similar situations from occurring in the future. Thank you for your valuable feedback. We hope to welcome you back and provide you with the seamless experience we are known for.Sincerely,Hotel Management
Worst cable selection have ever had. Locks on outside doors very sensitive. Stressed instructions/rules and threatened penalties if disobeyed (signing up for wifi) and if had a problem had to wait a long time for one person to solve because the desk manager had to go through all the rules and regs with everyone ahead of you in line.
Business response:
Dear Elizabeth, Thank you for your feedback. We sincerely apologize for the inconveniences you experienced, including the limited cable selection, sensitive locks, and lengthy wait times at the front desk. Our intention is to ensure a secure and enjoyable stay, but we regret that this led to frustration. We are reviewing our procedures to streamline check-in and improve our amenities. Your experience is important to us, and we hope you will give us another opportunity to provide a better stay in the future.Sincerely,Hotel Ma... read more
The check in was rediculous after 10. They close therr front desk. Never heard if a hotel closing there.front desk!!! Had to wait 15 mins for customer service to gst someone to check me in The email lied and said there was a grab and go breakfast and there was no grab and go breakfast. There was a springy hair in the sink The tub had a burn mark. Room smelled musty. Some kinda like glue or something on the comforter. Wont be back there.
Business response:
Dear Timothy, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
No Help Office closes at 10pm. Our key would not work second night and we stood in hallway, after calling the number they said, for 25 minutes before someone came down to let another customer in. NOT a place to stay when traveling!!!
Business response:
Dear Mark, It is sad to hear about the discomfort of not finding the front desk team person, which is causing you inconvenience. We want our guests to have a better experience while with us, and we will discuss this on a priority basis so this lapse in service is never ignored. Also, we regret the issue with your key card and will address it with the maintenance team for a quick review and further action. We value your comments and hope you will allow us to host you again so we can provide you with the hospitality you deserv... read more
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Sharonville
How is Extended Stay America Select Suites - Cincinnati - Sharonville rated?
Extended Stay America Select Suites - Cincinnati - Sharonville has a 3.4 star rating with 909 reviews.
When is Extended Stay America Select Suites - Cincinnati - Sharonville open?
Extended Stay America Select Suites - Cincinnati - Sharonville is open now. It will close tomorrow at 12:00 a.m.