Extended Stay America Select Suites - Cincinnati - Sharonville

James 

on Expedia

a year ago

I tried to Check-in about 6 o'clock.And the rooms were not cleaned and they're like well.You can file for a refund. So they said it would only take about 30 minutes and they're taking an hour and a 1/2. I finally get in my room by 8 o'clock, not happy. 

Elizabeth 

on Expedia

a year ago

Worst cable selection have ever had. Locks on outside doors very sensitive. Stressed instructions/rules and threatened penalties if disobeyed (signing up for wifi) and if had a problem had to wait a long time for one person to solve because the desk manager had to go through all the rules and regs with everyone ahead of you in line. 

Timothy 

on Expedia

a year ago

The check in was rediculous after 10. They close therr front desk. Never heard if a hotel closing there.front desk!!! Had to wait 15 mins for customer service to gst someone to check me in The email lied and said there was a grab and go breakfast and there was no grab and go breakfast. There was a springy hair in the sink The tub had a burn mark. Room smelled musty. Some kinda like glue or something on the comforter. Wont be back there. 

Mark 

on Expedia

a year ago

No Help Office closes at 10pm. Our key would not work second night and we stood in hallway, after calling the number they said, for 25 minutes before someone came down to let another customer in. NOT a place to stay when traveling!!! 

Rodney 

on Expedia

a year ago

Bedding wasn’t changed. It was covered in hair, but Front Desk personnel changed it. The bed itself was the most uncomfortable bed I’ve ever slept in. I had a more comfortable bed in prison. The property advertising is misleading because they don’t provide kitchen ware as advertised. You must buy it. Will never stay here again.