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Extended Stay America Select Suites - Cincinnati - Sharonville
- Hotels
- Sharonville, OH
About this business
Location details
4020 Hauck Road, Sharonville, OH, 45241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bedding wasn’t changed. It was covered in hair, but Front Desk personnel changed it. The bed itself was the most uncomfortable bed I’ve ever slept in. I had a more comfortable bed in prison. The property advertising is misleading because they don’t provide kitchen ware as advertised. You must buy it. Will never stay here again.
Business response:
Dear Rodney, We deeply apologize for the issues you encountered during your stay. It is disappointing to hear that the bedding was not up to standard and that you found the bed uncomfortable. Our team is committed to providing a clean and comfortable experience, and we understand that we fell short in this regard. Your feedback regarding the kitchenware is also noted. We are genuinely sorry for the inconvenience you experienced and understand your decision not to return. We appreciate your feedback, which will help us improv... read more
Nightmare Smelled like marijuana. Slow check in. Dirty room exhaust fan, tv wouldn't power on, likely due to batteries in remote. AND WORST, NON WORKING SHOWER. Diverted rusted, pulling tab up to shower it wouldn't come on. We checked in closer to midnight and there was no maintainence on site and they were at capacity so we were stuck with the inability to shower. Charise the manager wouldn't issue a refund, said there was no issue with the shower, despite a text record with a different employee and video evidence which she... read more
Business response:
Dear Sean, Thank you for giving us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We have strict policies prohibiting smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for letting you down, and we hope to have you back for the seamless stay ... read more
first room they assigned me to someone was already staying in second room was dusty and dirty sheets dirty it says no smoking yet we could smell smoking coming in our room every night
Business response:
Dear Loretta, Thank you for evaluating your stay. We apologize for the wrong room; we checked in with you first. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked a few areas in your second room. We have strict policies prohibiting smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately with our team. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Since... read more
I am so disappointed in our stay. We had to leave at 3 am because the smell was so bad. We were just sitting to stay the night somewhere while our house was being painted. Nothing like the pictures!! Customer service was so disappointing as well. Tried our room key 3 times.. up and down an elevator at 12 at night to try to just get some sleep. To open the door and be so disappointed!
Business response:
Dear Savannah, Thank you for your review and staying at our hotel. We certainly apologize for the issues you encountered. We aim to provide every guest with the best service, a clean suite, and well-maintained accommodations. Therefore, we are sorry to know your frustration with the key not working, the smell in your room, and the service you received did not meet your expectation. We have shared your feedback with our team to ensure these concerns are addressed appropriately. Thank you for sharing this valuable feedback; we... read more
Disgusting This place was so bad my employee did not stay the second night. I will be working on a refund.
Business response:
Dear Guest, Thank you for taking the time to review our hotel. We strive to ensure our guests enjoy an exceptional stay when choosing us; therefore, we regret this was not your impression. Please feel free to reach out to us directly at the hotel so we can review your concerns further and assist you in any way we can. We look forward to hearing from you soon.Sincerely,Hotel Management
Poor service
Business response:
Dear Guest, Thank you for choosing our hotel and sharing your valuable feedback. We are genuinely sorry for failing to meet your expectations on this visit. Our team usually does a great job accommodating our guests and ensuring they have the best time with us. Therefore, we regret this was not your impression. We will address this with our associates to uphold our high service standards and prevent such matters from affecting future guests. We hope you will allow us a future opportunity to welcome you back and provide you w... read more
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Sharonville
How is Extended Stay America Select Suites - Cincinnati - Sharonville rated?
Extended Stay America Select Suites - Cincinnati - Sharonville has a 3.4 star rating with 909 reviews.
When is Extended Stay America Select Suites - Cincinnati - Sharonville open?
Extended Stay America Select Suites - Cincinnati - Sharonville is open now. It will close tomorrow at 12:00 a.m.