Extended Stay America Select Suites - Cincinnati - Sharonville

Sean 

on Expedia

2 years ago

Nightmare Smelled like marijuana. Slow check in. Dirty room exhaust fan, tv wouldn't power on, likely due to batteries in remote. AND WORST, NON WORKING SHOWER. Diverted rusted, pulling tab up to shower it wouldn't come on. We checked in closer to midnight and there was no maintainence on site and they were at capacity so we were stuck with the inability to shower. Charise the manager wouldn't issue a refund, said there was no issue with the shower, despite a text record with a different employee and video evidence which she... read more

Loretta 

on Expedia

2 years ago

first room they assigned me to someone was already staying in second room was dusty and dirty sheets dirty it says no smoking yet we could smell smoking coming in our room every night 

Savannah 

on Expedia

2 years ago

I am so disappointed in our stay. We had to leave at 3 am because the smell was so bad. We were just sitting to stay the night somewhere while our house was being painted. Nothing like the pictures!! Customer service was so disappointing as well. Tried our room key 3 times.. up and down an elevator at 12 at night to try to just get some sleep. To open the door and be so disappointed! 

Anonymous 

on Expedia

2 years ago

Disgusting This place was so bad my employee did not stay the second night. I will be working on a refund. 

Papa 

on Expedia

2 years ago

Poor service 

Greg 

on Expedia

2 years ago

If you want to sleep with disgusting dirty bed sheets in a bed that was not made up, then stay here. Couldn’t believe when I went to crawl into bed and inspected the sheets, the lazy maid obviously thought she could get away with it. Horrible to have to change rooms and have that feeling in me all night of what is almost slept in. The staff just apologized but it blows my mind how they don’t try to make it better in terms of comping that room or in any way making you feel better. Terrible 

marvin 

on Expedia

2 years ago

I didn't like how the manager or the mantience guy spoke to my wife or child. They said they felt threatened of a 5'1 weighing 2 bucks woman she told them to have a nice day because and she was unhappy. I gave a review after the first day here and they came to my room the following day but didn't fix the problem i think it was intimidation because it was 2 of her staff and the maintenance guy. The refrigerator had a gap so it wasn't keeping our dairy cold, screen torn, no phone card, laundromat was down the first 2wks i was ... read more