This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Cincinnati - Sharonville
- Hotels
- Sharonville, OH
About this business
Location details
4020 Hauck Road, Sharonville, OH, 45241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If you want to sleep with disgusting dirty bed sheets in a bed that was not made up, then stay here. Couldn’t believe when I went to crawl into bed and inspected the sheets, the lazy maid obviously thought she could get away with it. Horrible to have to change rooms and have that feeling in me all night of what is almost slept in. The staff just apologized but it blows my mind how they don’t try to make it better in terms of comping that room or in any way making you feel better. Terrible
Business response:
Dear Greg, Thank you for selecting our hotel while visiting the area. We understand your disappointment and frustration when you realized the bed in your suite was not made up with linens, and you had to make the bed after a long travel day. We apologize that our team missed this and will address it right away. We provide a fresh set of linens after every guest departs to ensure cleanliness for the next guest. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management
I didn't like how the manager or the mantience guy spoke to my wife or child. They said they felt threatened of a 5'1 weighing 2 bucks woman she told them to have a nice day because and she was unhappy. I gave a review after the first day here and they came to my room the following day but didn't fix the problem i think it was intimidation because it was 2 of her staff and the maintenance guy. The refrigerator had a gap so it wasn't keeping our dairy cold, screen torn, no phone card, laundromat was down the first 2wks i was ... read more
Business response:
Dear Marvin, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring our guests' comfort, so we are sorry for not meeting these expectations. We will address this with the concerned associates, and thank you for your patience. Nothing is more important than ensuring our guests have a comfortable and relaxing stay. We would appreciate you giving us another chance to demonstrate the type of service we provide.Sincerely,Hotel Management
Hated Worse place I’ve ever stayed had bed bugs service was horrible people were rood the bed felt like I was sleeping on a rock wall I would never recommend this place and will never stay there again
Business response:
Dear Kristen, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur. Sincerely,Hotel Management
the staff is not trained
Business response:
Dear Rocco, Please accept our apologies and assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
Room was nasty And smelly. People where loud..
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Sharonville
How is Extended Stay America Select Suites - Cincinnati - Sharonville rated?
Extended Stay America Select Suites - Cincinnati - Sharonville has a 3.4 star rating with 909 reviews.
When is Extended Stay America Select Suites - Cincinnati - Sharonville open?
Extended Stay America Select Suites - Cincinnati - Sharonville is open now. It will close tomorrow at 12:00 a.m.