Extended Stay America Select Suites - Cleveland - Airport

Business response:

Thank you so much for your review. We are more than happy to hear such positive reports regarding your time spent with us. It was such a pleasure to have you with us and our staff will be thrilled to learn of your high praise. We can't wait to see you again the next time your travels bring you to the area! 

Business response:

We are so happy to see that you were pleased with your overall stay! Thank you so much for letting us know about the items that were still present. We are so sorry that this was overlooked during our cleaning but will let the property know so that we can avoid this in the future. Thank you so much for letting us know how we are coming across. 

Business response:

We are so happy to see that we left such a great impression on you, Rico! We truly appreciate you for choosing WoodSpring Suites for your traveling needs! 

Business response:

Thank you so much for taking the time to review our hotel. We apologize for the bed issue but hope that your overall stay with us was a pleasant one. 

Business response:

We appreciate this wonderful rating and thank you for choosing to stay with us! 

Business response:

Hello Vicki. Thank you for taking the time to review our hotel and share how your experience was with us. I'm so sorry to hear that you were not aware of our ‘Simple’ philosophy --- that guests pay only for the amenities they want to use (like daily cleaning and linen changes). It sounds like this felt like an inconvenience to you instead of a customized positive experience and we're so sorry we disappointed you. We do hope that your overall stay was a good one and wish you all the best in your future travels. 

Business response:

Hi, Rickie! We apologize if the bed caused any discomfort but hope it didn't affect your overall stay with us. We appreciate you letting us know how we are doing and what areas we can work on. 

Business response:

It is so disappointing to see that your check-in was not the efficient one that we had hoped for and that it took away from your overall experience, Jason. We appreciate you letting us know how we are doing and what areas can be improved. We look forward to implementing positive changes towards creating a high level of service for you and all of our future guests. 

Business response:

We are terribly sorry to see that you experienced this issue as this is something that we take very seriously. Our staff works so hard to make sure that the rooms are clean and comfortable and we are so disappointed to see that we fell short during your time with us. We will make sure that we report this issue so that we can make ensure that it is remedied.