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Extended Stay America Select Suites - Cleveland - Avon
- Hotels
- Avon, OH
About this business
Location details
1610 Moore Road, Avon, OH, 44011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convinient with fair price Nice and convinient for my personal purposes. Easy access to highway. Nearby eating places. Relatively quiet,
Tv did not work took a hour of calling the front desk nobody would answer the parking lot has pot holes no soap in the room to wash my hands. I would never stay here again
Business response:
Dear Guest, Thank you for choosing us. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up on these matters to ensure a more wonderful experience for every guest who enters our doors. We appreciate your thoughts on this matter and your patience. We hope you will return so that we can have an opportunity to pr... read more
There wasn't even a bar of soap in the room. No bedside table lamp. TV didn't work. Dirty and broken down room. Disgusting. I contemplated leaving but it was after 9om and I was leaving at 6am.
Business response:
Dear Guest, We are very concerned about the issues you encountered and sincerely regret that your stay did not meet expectations. Your feedback regarding the room condition will be shared with our housekeeping and maintenance teams for immediate attention. Please know that we maintain a limited supply of toiletries at the front desk and recommend that guests bring their preferred personal care items to enhance their comfort during extended stays. We understand how frustrating this must have been, especially late at night, an... read more
I want my money back. Was advertised qas having breakfast, but there was none. Room was crap w/o any amenities. We were not even given towels, much less breakfast! Staff was nice but barely there. No working phone in room to call front desk, but unlikely anyone would've been there anyway. No one at desk upon our arrival nor when we wanted to leave. We had to wait. Furniture is crappy. Drawers don't close, Tv is small, door opener was broken & clearly has been for a long time as there's a visible notch in the wood where the d... read more
Business response:
Dear Mira, Thank you for your feedback. Guest comfort and a welcoming environment are our top priorities, and we are sorry that your stay fell short of expectations. In alignment with our Select Suites concept, we aim to provide apartment-style accommodations equipped with full kitchens, allowing guests the flexibility to prepare their own meals at their convenience, including breakfast. Furthermore, we maintain a limited supply of toiletries at the front desk and recommend that guests bring their preferred personal care ite... read more
This place is a total dump. Was not cleaned at all. I had to book another hotel best western as you can validate by my booking. Please remove this dump as it looks bad on Expedia.
Business response:
Dear Domenic, Thank you for sharing your feedback. We sincerely regret that your experience did not meet expectations and understand your frustration. We take cleanliness very seriously and will be sharing this with our housekeeping team to ensure proper standards are maintained for all guests. Your comments are valuable and help us improve the quality of our accommodations. Sincerely, Hotel Management
Booked online late evening. Went to the lobby to check in, there was a sing saying staff will be back shortly.. after 30 minutes called the motel and got someone to come down and check me in.
The room was filthy dirty furniture was broken light bulb 1out of 3 worked bugs in the drawers nothing good about it could not stay there we left
Checking in, no one was at the desk. They had to be called in. Then they had to raise a metal security window to check us in while the staff was yelling at a resident who lived there because he was too drunk. We went up to our room, and immediately all you smelled was cigarette smoke. Dust on the floors, and the sink didn’t look cleaned out. The sheets look reused, as there was dust and a few hairs. The nightstand was missing the drawer, and there were burn marks on the nightstand and table. People walking around were under ... read more
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Avon
How is Extended Stay America Select Suites - Cleveland - Avon rated?
Extended Stay America Select Suites - Cleveland - Avon has a 3 star rating with 778 reviews.
When is Extended Stay America Select Suites - Cleveland - Avon open?
Extended Stay America Select Suites - Cleveland - Avon is open now. It will close tomorrow at 12:00 a.m.