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Extended Stay America Select Suites - Cleveland - Avon
- Hotels
- Avon, OH
About this business
Location details
1610 Moore Road, Avon, OH, 44011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I dont need the afternoon/ evening people telling me I can go somewhere else anytime I want. Replace these people with a card-key service kiosk and i'd likely give the place four stars instead of two. Its a shame people take a job that requires a certain level of decorum but want to act shittily towards the customer
Business response:
Dear Robert, We apologize for falling short of your expectations and are truly sorry if any interactions with our team left you with such an impression. Providing respectful and professional service is a top priority, and your feedback will be addressed to ensure every guest is treated with the highest service standards. Your input is valuable as we continue working to enhance guest satisfaction. We hope you will consider allowing us another opportunity in the future to welcome you back and redeem your confidence in our hote... read more
Sheets and Floors were dirty and nasty
Business response:
Dear Demetrius Sanders, Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. This is certainly not the standard we strive for, and we regret that we did not meet your expectations. Your comments will be shared with our housekeeping team for immediate review and improvement. We truly appreciate your feedback and hope for the opportunity to provide a better experience in the future.Sincerely,Hotel Management
It was quiet
Business response:
Dear Legna, Thank you for choosing our hotel and for taking the time to provide your feedback. While we’re pleased to hear that you found the environment peaceful, we regret that other aspects of your stay did not meet your expectations. Your comments are valuable to us, and we are committed to improving our services. We hope to have the opportunity to offer you a more satisfying experience in the future. Sincerely,Hotel Management
The room was dirty, floors had not been swept, hair on the floor ….. far cry from the first time I had stayed there very poor condition it’s a shame !
Business response:
Dear Bonnie,Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room and any disturbance you experienced initially. We sincerely apologize for not meeting your expectations. This will be addressed appropriately, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations and services, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Managem... read more
Room smelled. Bathtub didn’t even have a plug.
Business response:
Dear Adam,Thank you for your feedback. We regret that the room did not meet your expectations and apologize for the issues you encountered. We understand how important a pleasant environment is for your stay. Please know that maintenance and housekeeping are always available to address concerns such as these. We value your comments and will use them to enhance the guest experience moving forward. We hope you will give us another opportunity to provide a more comfortable stay in the future.Sincerely,Hotel Management
Staff was rarely available. Elevaror was incredibly slow. Exterior grounds was littered. I had to have one of my keys re-programmed 2 or 3 times. I have travelled for 18 years in 47 states. This was one of the 2 or 3 worst hotel stays I have ever had.
Business response:
Dear Thomas, Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your stay. We understand how important proper maintenance, cleanliness, and attentive service are to our guests, and we regret that these areas did not meet your expectations. Please know that we are addressing these concerns with our team to ensure improvements are made. Your feedback is valuable, and we would love the opportunity to provide you with a much better experience on your next visit. Thank you ag... read more
Room had no phone and no Wi-Fi….staff was very nice, but people need to be aware of this.
Business response:
Dear Timothy,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the lack of phone and Wi-Fi in your room. Providing essential amenities is very important to us, and we regret that we did not meet your expectations on this occasion. We appreciate your kind words about our staff and will ensure they are recognized for their efforts. Please be assured that we are addressing the connectivity issues to enhance our guests' experience. We value your input and hope to have the oppo... read more
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Avon
How is Extended Stay America Select Suites - Cleveland - Avon rated?
Extended Stay America Select Suites - Cleveland - Avon has a 3 star rating with 778 reviews.
When is Extended Stay America Select Suites - Cleveland - Avon open?
Extended Stay America Select Suites - Cleveland - Avon is open now. It will close tomorrow at 12:00 a.m.