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Extended Stay America Select Suites - Cleveland - Avon
- Hotels
- Avon, OH
About this business
Location details
1610 Moore Road, Avon, OH, 44011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Avoid at all costs. This place is just god awful! Where to begin…. I called a day before my arrival to inform them u would be arriving late in the evening and would appreciate someone being there to let me in my room. That hadn’t gone as planned, I was assured someone would be there and I’d have no issue. I stood in a cold hallway for 3 hours waiting for the on site manager to come assist. Bad start. The hotel itself is FILTHY. The room smelled terrible and was left dirty. The floors ruined the bottoms of every pair of socks... read more
Business response:
Dear Guest, We sincerely apologize for the challenges you experienced during your stay, particularly the delayed check-in and cleanliness issues. We understand how frustrating it must have been and are committed to addressing these concerns with our team to ensure a better experience for future guests. Guest comfort is our top priority, and we regret falling short in these areas. We hope you’ll give us another opportunity to provide a more seamless and enjoyable stay. Thank you for sharing your valuable feedback.Sincerely,Ho... read more
Avoid staying here - filthy It was very intensely dirty - from the odor through the entire building to the incredibly strong urine scent in the actual room paired with clearly unwashed floors and unwashed counters with food crusted to them. It was so disgusting and I felt so uncomfortable we immediately left and found somewhere else to sleep.
Business response:
Dear Guest, We are sorry your experience fell below expectations. What you described is certainly not the level of cleanliness and comfort we strive to provide. We sincerely regret that the condition of the room and overall environment made you feel uncomfortable, and we understand how frustrating that must have been. While it is clear we missed the mark during your visit, please know your feedback is being taken seriously and will be shared with the appropriate teams to uphold our standards and prevent a recurrence. We are ... read more
Dirty The room was so dirty, we stayed 10 minutes and had to leave. I couldn’t picture myself getting undressed and laying in that bed.
Business response:
Dear Guest, We regret that your experience did not meet your expectations and understand how unsettling it must have been to feel uncomfortable in your room. Maintaining a pristine and welcoming environment is our priority, and your comments will be carefully reviewed with our housekeeping team. Your input is invaluable as we continually work to improve our standards. We hope you will consider giving us another opportunity to provide a more satisfactory experience.Sincerely,Hotel Management
I dont need the afternoon/ evening people telling me I can go somewhere else anytime I want. Replace these people with a card-key service kiosk and i'd likely give the place four stars instead of two. Its a shame people take a job that requires a certain level of decorum but want to act shittily towards the customer
Business response:
Dear Robert, We apologize for falling short of your expectations and are truly sorry if any interactions with our team left you with such an impression. Providing respectful and professional service is a top priority, and your feedback will be addressed to ensure every guest is treated with the highest service standards. Your input is valuable as we continue working to enhance guest satisfaction. We hope you will consider allowing us another opportunity in the future to welcome you back and redeem your confidence in our hote... read more
Sheets and Floors were dirty and nasty
Business response:
Dear Demetrius Sanders, Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. This is certainly not the standard we strive for, and we regret that we did not meet your expectations. Your comments will be shared with our housekeeping team for immediate review and improvement. We truly appreciate your feedback and hope for the opportunity to provide a better experience in the future.Sincerely,Hotel Management
It was quiet
Business response:
Dear Legna, Thank you for choosing our hotel and for taking the time to provide your feedback. While we’re pleased to hear that you found the environment peaceful, we regret that other aspects of your stay did not meet your expectations. Your comments are valuable to us, and we are committed to improving our services. We hope to have the opportunity to offer you a more satisfying experience in the future. Sincerely,Hotel Management
The room was dirty, floors had not been swept, hair on the floor ….. far cry from the first time I had stayed there very poor condition it’s a shame !
Business response:
Dear Bonnie,Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room and any disturbance you experienced initially. We sincerely apologize for not meeting your expectations. This will be addressed appropriately, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations and services, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Managem... read more
Room smelled. Bathtub didn’t even have a plug.
Business response:
Dear Adam,Thank you for your feedback. We regret that the room did not meet your expectations and apologize for the issues you encountered. We understand how important a pleasant environment is for your stay. Please know that maintenance and housekeeping are always available to address concerns such as these. We value your comments and will use them to enhance the guest experience moving forward. We hope you will give us another opportunity to provide a more comfortable stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Avon
How is Extended Stay America Select Suites - Cleveland - Avon rated?
Extended Stay America Select Suites - Cleveland - Avon has a 3 star rating with 792 reviews.
When is Extended Stay America Select Suites - Cleveland - Avon open?
Extended Stay America Select Suites - Cleveland - Avon is open now. It will close tomorrow at 12:00 a.m.