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Extended Stay America Select Suites - Cleveland - Avon
- Hotels
- Avon, OH
About this business
Location details
1610 Moore Road, Avon, OH, 44011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
dirty, stinking of cigarettes, bad ceiling, no king beds
Business response:
Dear Jose, We sincerely apologize for your disappointing stay. It's distressing to hear about the cleanliness issues, the discomfort caused by the odor, and the condition of the ceiling. Guest comfort is our top priority, and we take your feedback seriously. Rest assured, we will address these concerns promptly with our team to ensure improvements are made. Your feedback is invaluable, and we appreciate the opportunity to improve. We hope to provide you with a more pleasant experience in the future.Sincerely,Hotel Management
Worst hotel room ever The website did not list these deficiencies in our room. The front desk lady told us upon check-in that the rooms will not have: No coffee maker, no blow dryer, no shampoo, no bedside lamps. Despite a full kitchen with an 2-burner electric range (One of the burners was missing-see photo), a microwave, and a full-size refrigerator, there was not one piece of silverware, not one plate, not one glass or cup. What good is a full kitchen without any of these items, and no cooking utensils, no pots and pans? ... read more
Business response:
Dear Edward, Thank you for choosing to stay with us. We understand your disappointment with some of our in-suite amenities. Our suites are tailored for guests planning extended stays, who often prefer to bring personal bath amenities. Nevertheless, these items are available complimentary at our front desk at any time for your convenience. Additionally, kitchenware is provided upon request to ensure cleanliness, with a nominal fee for delivery to your suite. Moreover, regarding the cleanliness concerns, what you have describe... read more
Definitely didn’t get the queen bed I selected. Seemed more like a twin bed, also no sofa.
Business response:
Dear Prabesh, We sincerely apologize for the inconvenience you experienced during your recent stay. Your feedback regarding the bed size discrepancy and the absence of a sofa is concerning and not reflective of our usual standards. We understand the importance of meeting our guests' expectations and regret that we fell short in this instance. Your satisfaction is our priority, and we are looking into this matter to ensure it is addressed promptly. We hope you will consider giving us another opportunity to provide a more comf... read more
Place is spartan and falling apart. Strong smell of cigarette smoke.
Business response:
Dear Casey, Thank you for being our guest and sharing your concerns. We appreciate your feedback and understand that your stay was not the exceptional experience we strive for. While we continually aim to provide clean and comfortable accommodations, we apologize if the condition of the property and the lingering smell of smoke impacted your comfort. We take guest feedback seriously and will work with our team to ensure such matters do not affect future guests. Thanks again for sharing your experience with us. We hope to wel... read more
We booked 2 rooms and checked in and NO lobby to speak of. Went to the rooms and one room was not cleaned! No sheets on the bed, floor not swept, dirty dishes in the sink, smelled really bad. They had to clean a room for us. This was at between 5-6 in the evening when we arrived! No coffee pot in rooms, no breakfast on site, ect. and questionable people living on site! NOT SAFE! Never go there again!!!!!
Business response:
Dear Marsha, We apologize for the inconvenience you experienced during your stay. Your feedback is crucial, and we deeply regret that your rooms weren't properly prepared upon check-in. This does not meet our standards, and we're addressing this issue with our housekeeping team to prevent such occurrences in the future. We understand your concerns and appreciate you bringing your observations to our attention. We hope you'll reconsider staying with us in the future, allowing us the opportunity to provide you with a much-impr... read more
entire second floor smells of pee, room dirty, halls dirty, everywhere dirty
Business response:
Dear Amy, We're sorry for the disappointing experience during your recent visit. This is far from the standard we aim to provide, and we apologize for any discomfort you encountered. Please know that we take the cleanliness and comfort of our suites seriously, and we are addressing the issues with our housekeeping team to ensure this doesn't happen again. We appreciate your valuable thoughts on these matters and are committed to improving our services. We hope you will consider giving us another opportunity to welcome you ba... read more
I will not be staying here again. Walls are paper thin. The rooms are very stale, unwelcoming, and outdated. The overall appearance and vibe of the place feels very barrack / infirmary with how tight the hallways are and how tiny the rooms are. Overall just not a place to stay if you’re looking for an overnight business trip.
Business response:
Dear Brandon, Thank you for the detailed evaluation. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Your honest comments will be shared with our associates, and we will use them for future improvements. We hope you will give us another opportunity to provide you with the great visit you deserve and to show you why we are an excellent choice when visiting the area.Sincerely,Hotel Management
Smell like smoke and weed all over blanket. A lot of noise came from outside.
Business response:
Dear Guest, Thank you for the review and for sharing your experience. We apologize for the discomfort you faced due to the odor and noise disruptions during your stay. We are a non-smoking hotel, but on rare occasions, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. Cleanliness and a peaceful environment are our priorities, and we're committed to enhancing both aspects. Please accept our apologies, and we hope you'll consider staying with us again for a mor... read more
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Avon
How is Extended Stay America Select Suites - Cleveland - Avon rated?
Extended Stay America Select Suites - Cleveland - Avon has a 3 star rating with 792 reviews.
When is Extended Stay America Select Suites - Cleveland - Avon open?
Extended Stay America Select Suites - Cleveland - Avon is open now. It will close tomorrow at 12:00 a.m.