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Extended Stay America Select Suites - Cleveland - Avon
- Hotels
- Avon, OH
About this business
Location details
1610 Moore Road, Avon, OH, 44011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Place is spartan and falling apart. Strong smell of cigarette smoke.
Business response:
Dear Casey, Thank you for being our guest and sharing your concerns. We appreciate your feedback and understand that your stay was not the exceptional experience we strive for. While we continually aim to provide clean and comfortable accommodations, we apologize if the condition of the property and the lingering smell of smoke impacted your comfort. We take guest feedback seriously and will work with our team to ensure such matters do not affect future guests. Thanks again for sharing your experience with us. We hope to wel... read more
We booked 2 rooms and checked in and NO lobby to speak of. Went to the rooms and one room was not cleaned! No sheets on the bed, floor not swept, dirty dishes in the sink, smelled really bad. They had to clean a room for us. This was at between 5-6 in the evening when we arrived! No coffee pot in rooms, no breakfast on site, ect. and questionable people living on site! NOT SAFE! Never go there again!!!!!
Business response:
Dear Marsha, We apologize for the inconvenience you experienced during your stay. Your feedback is crucial, and we deeply regret that your rooms weren't properly prepared upon check-in. This does not meet our standards, and we're addressing this issue with our housekeeping team to prevent such occurrences in the future. We understand your concerns and appreciate you bringing your observations to our attention. We hope you'll reconsider staying with us in the future, allowing us the opportunity to provide you with a much-impr... read more
entire second floor smells of pee, room dirty, halls dirty, everywhere dirty
Business response:
Dear Amy, We're sorry for the disappointing experience during your recent visit. This is far from the standard we aim to provide, and we apologize for any discomfort you encountered. Please know that we take the cleanliness and comfort of our suites seriously, and we are addressing the issues with our housekeeping team to ensure this doesn't happen again. We appreciate your valuable thoughts on these matters and are committed to improving our services. We hope you will consider giving us another opportunity to welcome you ba... read more
I will not be staying here again. Walls are paper thin. The rooms are very stale, unwelcoming, and outdated. The overall appearance and vibe of the place feels very barrack / infirmary with how tight the hallways are and how tiny the rooms are. Overall just not a place to stay if you’re looking for an overnight business trip.
Business response:
Dear Brandon, Thank you for the detailed evaluation. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Your honest comments will be shared with our associates, and we will use them for future improvements. We hope you will give us another opportunity to provide you with the great visit you deserve and to show you why we are an excellent choice when visiting the area.Sincerely,Hotel Management
Smell like smoke and weed all over blanket. A lot of noise came from outside.
Business response:
Dear Guest, Thank you for the review and for sharing your experience. We apologize for the discomfort you faced due to the odor and noise disruptions during your stay. We are a non-smoking hotel, but on rare occasions, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. Cleanliness and a peaceful environment are our priorities, and we're committed to enhancing both aspects. Please accept our apologies, and we hope you'll consider staying with us again for a mor... read more
Didn’t like they have residents living there on government support without telling you felt intimidating the time. Didn’t not trust leaving bags when not there no batteries in remote only to find out the remote doesn’t work. Shower wasn’t too hot smelled a little in room and hallways. Looked like some staff and other residents were on drugs. But they were waiting on me patiently when I arrived left and came back. I wouldn’t book this hotel unless they went under and extreme overhaul or it was my last resort.
Business response:
Dear Ruben, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
There were roaches on the walls by the elevator on floor 3. Sheets were dirty. Room key didn’t work and when I called about a replacement it was like it was an inconvenience for them to have to deal with it. My kid has some bumps on her arms now gonna just guess because of how dirty it was possible bed bugs. Gotta go get everything super cleaned. Other people that were there said they were having issues with the property after hours also. Day staff was great overnight and early morning staff completely useless and no help at... read more
Business response:
Dear Thomas, Thank you for sharing your experience with us. We deeply regret the inconvenience caused by the pest problems you encountered while staying with us. Additionally, we apologize for falling short of your expectations with our staff. We take cleanliness and pest control very seriously and will have the room you stayed in professionally inspected and treated to ensure this does not happen again. We appreciate your feedback and hope to welcome you back in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Avon
How is Extended Stay America Select Suites - Cleveland - Avon rated?
Extended Stay America Select Suites - Cleveland - Avon has a 3 star rating with 778 reviews.
When is Extended Stay America Select Suites - Cleveland - Avon open?
Extended Stay America Select Suites - Cleveland - Avon is open now. It will close tomorrow at 12:00 a.m.