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Extended Stay America Select Suites - Cleveland - Avon
- Hotels
- Avon, OH
About this business
Location details
1610 Moore Road, Avon, OH, 44011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible experience. cockroach’s on the sink and gum stuck to dirty floors. Marijuana odor as you checked in throughout the hallways. Absolutely horrible.
Business response:
Dear John,Thank you for bringing your concerns to our attention. We sincerely apologize for the unacceptable conditions you encountered during your stay, including pests and cleanliness issues. This certainly does not reflect our standards, and we understand how distressing this experience must have been. Additionally, we regret that you were subjected to unpleasant odors upon arrival. We are taking immediate steps to address these issues with our housekeeping and maintenance teams. Your feedback is crucial for our improveme... read more
Room was not clean. Food spatter all on the walls and blinds. Mold around the tub. There was dog hair on the bathroom floor and hair on one of the bed sheets. Elevator is very very slow. The back door to the hotel stayed propped open so anyone could just walk in.
Business response:
Dear Valerie, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced during your visit. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We assure you we are working hard to improve, and we would be honored to... read more
Not what I expected.
Business response:
Dear Peter, Thank you for sharing your thoughts. We regret to hear that your experience did not meet your expectations. Your feedback is invaluable to us, and we are committed to making improvements. We hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
The property was only passable as a place to stay the night. The front desk was not staffed at crtical hours nor was assistance available for guests who accidentally got locked out of their rooms. There was a group of children I estimate about from age 8 to age 16 that were hanging out and making noise right outside my door. When I called the front desk they told me that these children "live here" and that is where they play. Not recommended, Ever.
Business response:
Dear Charles, We sincerely apologize for the inconvenience and discomfort you experienced during your stay. It's unacceptable that our front desk wasn't adequately staffed, and we regret any difficulties with room access. We take guest feedback seriously and will address these concerns promptly. Regarding the noise disturbance, we will take appropriate measures to ensure a peaceful environment for all guests. Your feedback helps us improve, and we hope to have the opportunity to provide you with a much-improved experience in... read more
dirty, stinking of cigarettes, bad ceiling, no king beds
Business response:
Dear Jose, We sincerely apologize for your disappointing stay. It's distressing to hear about the cleanliness issues, the discomfort caused by the odor, and the condition of the ceiling. Guest comfort is our top priority, and we take your feedback seriously. Rest assured, we will address these concerns promptly with our team to ensure improvements are made. Your feedback is invaluable, and we appreciate the opportunity to improve. We hope to provide you with a more pleasant experience in the future.Sincerely,Hotel Management
Worst hotel room ever The website did not list these deficiencies in our room. The front desk lady told us upon check-in that the rooms will not have: No coffee maker, no blow dryer, no shampoo, no bedside lamps. Despite a full kitchen with an 2-burner electric range (One of the burners was missing-see photo), a microwave, and a full-size refrigerator, there was not one piece of silverware, not one plate, not one glass or cup. What good is a full kitchen without any of these items, and no cooking utensils, no pots and pans? ... read more
Business response:
Dear Edward, Thank you for choosing to stay with us. We understand your disappointment with some of our in-suite amenities. Our suites are tailored for guests planning extended stays, who often prefer to bring personal bath amenities. Nevertheless, these items are available complimentary at our front desk at any time for your convenience. Additionally, kitchenware is provided upon request to ensure cleanliness, with a nominal fee for delivery to your suite. Moreover, regarding the cleanliness concerns, what you have describe... read more
Definitely didn’t get the queen bed I selected. Seemed more like a twin bed, also no sofa.
Business response:
Dear Prabesh, We sincerely apologize for the inconvenience you experienced during your recent stay. Your feedback regarding the bed size discrepancy and the absence of a sofa is concerning and not reflective of our usual standards. We understand the importance of meeting our guests' expectations and regret that we fell short in this instance. Your satisfaction is our priority, and we are looking into this matter to ensure it is addressed promptly. We hope you will consider giving us another opportunity to provide a more comf... read more
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Avon
How is Extended Stay America Select Suites - Cleveland - Avon rated?
Extended Stay America Select Suites - Cleveland - Avon has a 3 star rating with 778 reviews.
When is Extended Stay America Select Suites - Cleveland - Avon open?
Extended Stay America Select Suites - Cleveland - Avon is open now. It will close tomorrow at 12:00 a.m.