This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Cleveland - Avon
- Hotels
- Avon, OH
About this business
Location details
1610 Moore Road, Avon, OH, 44011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was rarely available. Elevaror was incredibly slow. Exterior grounds was littered. I had to have one of my keys re-programmed 2 or 3 times. I have travelled for 18 years in 47 states. This was one of the 2 or 3 worst hotel stays I have ever had.
Business response:
Dear Thomas, Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your stay. We understand how important proper maintenance, cleanliness, and attentive service are to our guests, and we regret that these areas did not meet your expectations. Please know that we are addressing these concerns with our team to ensure improvements are made. Your feedback is valuable, and we would love the opportunity to provide you with a much better experience on your next visit. Thank you ag... read more
Room had no phone and no Wi-Fi….staff was very nice, but people need to be aware of this.
Business response:
Dear Timothy,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the lack of phone and Wi-Fi in your room. Providing essential amenities is very important to us, and we regret that we did not meet your expectations on this occasion. We appreciate your kind words about our staff and will ensure they are recognized for their efforts. Please be assured that we are addressing the connectivity issues to enhance our guests' experience. We value your input and hope to have the oppo... read more
Terrible experience. cockroach’s on the sink and gum stuck to dirty floors. Marijuana odor as you checked in throughout the hallways. Absolutely horrible.
Business response:
Dear John,Thank you for bringing your concerns to our attention. We sincerely apologize for the unacceptable conditions you encountered during your stay, including pests and cleanliness issues. This certainly does not reflect our standards, and we understand how distressing this experience must have been. Additionally, we regret that you were subjected to unpleasant odors upon arrival. We are taking immediate steps to address these issues with our housekeeping and maintenance teams. Your feedback is crucial for our improveme... read more
Room was not clean. Food spatter all on the walls and blinds. Mold around the tub. There was dog hair on the bathroom floor and hair on one of the bed sheets. Elevator is very very slow. The back door to the hotel stayed propped open so anyone could just walk in.
Business response:
Dear Valerie, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced during your visit. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We assure you we are working hard to improve, and we would be honored to... read more
Not what I expected.
Business response:
Dear Peter, Thank you for sharing your thoughts. We regret to hear that your experience did not meet your expectations. Your feedback is invaluable to us, and we are committed to making improvements. We hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
The property was only passable as a place to stay the night. The front desk was not staffed at crtical hours nor was assistance available for guests who accidentally got locked out of their rooms. There was a group of children I estimate about from age 8 to age 16 that were hanging out and making noise right outside my door. When I called the front desk they told me that these children "live here" and that is where they play. Not recommended, Ever.
Business response:
Dear Charles, We sincerely apologize for the inconvenience and discomfort you experienced during your stay. It's unacceptable that our front desk wasn't adequately staffed, and we regret any difficulties with room access. We take guest feedback seriously and will address these concerns promptly. Regarding the noise disturbance, we will take appropriate measures to ensure a peaceful environment for all guests. Your feedback helps us improve, and we hope to have the opportunity to provide you with a much-improved experience in... read more
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Avon
How is Extended Stay America Select Suites - Cleveland - Avon rated?
Extended Stay America Select Suites - Cleveland - Avon has a 3 star rating with 792 reviews.
When is Extended Stay America Select Suites - Cleveland - Avon open?
Extended Stay America Select Suites - Cleveland - Avon is open now. It will close tomorrow at 12:00 a.m.