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Extended Stay America Select Suites - Cleveland - Avon
- Hotels
- Avon, OH
About this business
Location details
1610 Moore Road, Avon, OH, 44011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not very clean Whoever had the room before us must’ve had a dog, the floor was covered in dog hair. When my partner came through the lobby, he heard somebody renting a room for two hours, which doesn’t make sense for an extended. Stay type place.. overall just an uncomfortable feeling location. When I mentioned to the staff that there was a lot of dog hair in the room, they really seemed disinterested
It was horrible. Rented here with an eye on kitchen. However no dishware, no pots or pams, no silerware, no coffee pot, no paper towels, just 2 empty plastic ware boxes in a dilthy drawer. Microwave has not been clean in a long time. The roo. One of my associates stayed in had no deadbolt lick. Pillows so very very flat like sleeping on cardboard. DONT STAY HERE.
Business response:
Dear Leonard, Thank you for sharing your feedback. We regret that your recent experience did not meet expectations. Our property is designed for extended stays, and while we provide kitchen essentials upon request, we understand how the absence of these items upon arrival can be frustrating. Cleanliness and comfort are priorities for us, and we are genuinely sorry to learn that your stay fell short in these areas. Your concerns have been noted and will be addressed internally to ensure better consistency moving forward. We a... read more
The room was filthy and we left.
Business response:
Dear Rebecca, We’re very sorry that the condition of your room fell so far below expectations and caused you to leave. A clean, welcoming environment is fundamental to the guest experience, and it’s clear we did not deliver. Your feedback has been shared with our team to address this issue. We hope you will allow us another chance to provide you with a stay that meets our standards. Sincerely, Hotel Management
Property was dirty and absolutely stank. The no smoking policy is obviously not enforced. Roaches in my room. You have to pay for dishes/utensils even though it’s an extended stay, make it make sense. Only one set of towels. Not even a coffee maker in the rooms.
Business response:
Dear Hunter, We sincerely apologize for the condition of your room and the overall cleanliness of the property. The odor, presence of roaches, and signs of smoking are unacceptable and not reflective of the standards we aim to maintain. We regret the inconvenience caused by the limited towel set, lack of a coffee maker, and charges for kitchen items. Your feedback is valuable and will help us improve guest satisfaction. We truly appreciate your stay. We look forward to welcoming you back under improved conditions. Sincerely,... read more
Checked in went to my room no sheets or towels. When to front desk told them. Said theyl upgrade me to a new room. Went to new room garbage everywhere so went back to front desk. Nobody there for 40 mins had to call the phone number to get someone's attention finally got a 3rd room was clean n had sheets. All in all took maybe an hour and 10 mins to actually get settled into a decent room. Zero stars if possible
Business response:
Dear Guest, Thank you for taking the time to review your stay with us. We sincerely apologize for the challenges you faced upon arrival and the unacceptable condition of the initial accommodations. This does not reflect the standard of service we are committed to providing. The delay in assistance and the need to move between rooms were deeply regrettable, and we understand how frustrating that must have been. Your feedback has been shared with our team to help enhance the guest experience in the future. We appreciate your p... read more
Avoid at all costs. This place is just god awful! Where to begin…. I called a day before my arrival to inform them u would be arriving late in the evening and would appreciate someone being there to let me in my room. That hadn’t gone as planned, I was assured someone would be there and I’d have no issue. I stood in a cold hallway for 3 hours waiting for the on site manager to come assist. Bad start. The hotel itself is FILTHY. The room smelled terrible and was left dirty. The floors ruined the bottoms of every pair of socks... read more
Business response:
Dear Guest, We sincerely apologize for the challenges you experienced during your stay, particularly the delayed check-in and cleanliness issues. We understand how frustrating it must have been and are committed to addressing these concerns with our team to ensure a better experience for future guests. Guest comfort is our top priority, and we regret falling short in these areas. We hope you’ll give us another opportunity to provide a more seamless and enjoyable stay. Thank you for sharing your valuable feedback.Sincerely,Ho... read more
Avoid staying here - filthy It was very intensely dirty - from the odor through the entire building to the incredibly strong urine scent in the actual room paired with clearly unwashed floors and unwashed counters with food crusted to them. It was so disgusting and I felt so uncomfortable we immediately left and found somewhere else to sleep.
Business response:
Dear Guest, We are sorry your experience fell below expectations. What you described is certainly not the level of cleanliness and comfort we strive to provide. We sincerely regret that the condition of the room and overall environment made you feel uncomfortable, and we understand how frustrating that must have been. While it is clear we missed the mark during your visit, please know your feedback is being taken seriously and will be shared with the appropriate teams to uphold our standards and prevent a recurrence. We are ... read more
Dirty The room was so dirty, we stayed 10 minutes and had to leave. I couldn’t picture myself getting undressed and laying in that bed.
Business response:
Dear Guest, We regret that your experience did not meet your expectations and understand how unsettling it must have been to feel uncomfortable in your room. Maintaining a pristine and welcoming environment is our priority, and your comments will be carefully reviewed with our housekeeping team. Your input is invaluable as we continually work to improve our standards. We hope you will consider giving us another opportunity to provide a more satisfactory experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Avon
How is Extended Stay America Select Suites - Cleveland - Avon rated?
Extended Stay America Select Suites - Cleveland - Avon has a 3 star rating with 778 reviews.
When is Extended Stay America Select Suites - Cleveland - Avon open?
Extended Stay America Select Suites - Cleveland - Avon is open now. It will close tomorrow at 12:00 a.m.