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Extended Stay America Select Suites - Cleveland - Avon
- Hotels
- Avon, OH
About this business
Location details
1610 Moore Road, Avon, OH, 44011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was filthy dirty furniture was broken light bulb 1out of 3 worked bugs in the drawers nothing good about it could not stay there we left
Checking in, no one was at the desk. They had to be called in. Then they had to raise a metal security window to check us in while the staff was yelling at a resident who lived there because he was too drunk. We went up to our room, and immediately all you smelled was cigarette smoke. Dust on the floors, and the sink didn’t look cleaned out. The sheets look reused, as there was dust and a few hairs. The nightstand was missing the drawer, and there were burn marks on the nightstand and table. People walking around were under ... read more
Not very clean Whoever had the room before us must’ve had a dog, the floor was covered in dog hair. When my partner came through the lobby, he heard somebody renting a room for two hours, which doesn’t make sense for an extended. Stay type place.. overall just an uncomfortable feeling location. When I mentioned to the staff that there was a lot of dog hair in the room, they really seemed disinterested
It was horrible. Rented here with an eye on kitchen. However no dishware, no pots or pams, no silerware, no coffee pot, no paper towels, just 2 empty plastic ware boxes in a dilthy drawer. Microwave has not been clean in a long time. The roo. One of my associates stayed in had no deadbolt lick. Pillows so very very flat like sleeping on cardboard. DONT STAY HERE.
Business response:
Dear Leonard, Thank you for sharing your feedback. We regret that your recent experience did not meet expectations. Our property is designed for extended stays, and while we provide kitchen essentials upon request, we understand how the absence of these items upon arrival can be frustrating. Cleanliness and comfort are priorities for us, and we are genuinely sorry to learn that your stay fell short in these areas. Your concerns have been noted and will be addressed internally to ensure better consistency moving forward. We a... read more
The room was filthy and we left.
Business response:
Dear Rebecca, We’re very sorry that the condition of your room fell so far below expectations and caused you to leave. A clean, welcoming environment is fundamental to the guest experience, and it’s clear we did not deliver. Your feedback has been shared with our team to address this issue. We hope you will allow us another chance to provide you with a stay that meets our standards. Sincerely, Hotel Management
Property was dirty and absolutely stank. The no smoking policy is obviously not enforced. Roaches in my room. You have to pay for dishes/utensils even though it’s an extended stay, make it make sense. Only one set of towels. Not even a coffee maker in the rooms.
Business response:
Dear Hunter, We sincerely apologize for the condition of your room and the overall cleanliness of the property. The odor, presence of roaches, and signs of smoking are unacceptable and not reflective of the standards we aim to maintain. We regret the inconvenience caused by the limited towel set, lack of a coffee maker, and charges for kitchen items. Your feedback is valuable and will help us improve guest satisfaction. We truly appreciate your stay. We look forward to welcoming you back under improved conditions. Sincerely,... read more
Checked in went to my room no sheets or towels. When to front desk told them. Said theyl upgrade me to a new room. Went to new room garbage everywhere so went back to front desk. Nobody there for 40 mins had to call the phone number to get someone's attention finally got a 3rd room was clean n had sheets. All in all took maybe an hour and 10 mins to actually get settled into a decent room. Zero stars if possible
Business response:
Dear Guest, Thank you for taking the time to review your stay with us. We sincerely apologize for the challenges you faced upon arrival and the unacceptable condition of the initial accommodations. This does not reflect the standard of service we are committed to providing. The delay in assistance and the need to move between rooms were deeply regrettable, and we understand how frustrating that must have been. Your feedback has been shared with our team to help enhance the guest experience in the future. We appreciate your p... read more
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Avon
How is Extended Stay America Select Suites - Cleveland - Avon rated?
Extended Stay America Select Suites - Cleveland - Avon has a 3 star rating with 792 reviews.
When is Extended Stay America Select Suites - Cleveland - Avon open?
Extended Stay America Select Suites - Cleveland - Avon is open now. It will close tomorrow at 12:00 a.m.