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Extended Stay America Select Suites - Cleveland - Avon
- Hotels
- Avon, OH
About this business
Location details
1610 Moore Road, Avon, OH, 44011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn’t like they have residents living there on government support without telling you felt intimidating the time. Didn’t not trust leaving bags when not there no batteries in remote only to find out the remote doesn’t work. Shower wasn’t too hot smelled a little in room and hallways. Looked like some staff and other residents were on drugs. But they were waiting on me patiently when I arrived left and came back. I wouldn’t book this hotel unless they went under and extreme overhaul or it was my last resort.
Business response:
Dear Ruben, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
There were roaches on the walls by the elevator on floor 3. Sheets were dirty. Room key didn’t work and when I called about a replacement it was like it was an inconvenience for them to have to deal with it. My kid has some bumps on her arms now gonna just guess because of how dirty it was possible bed bugs. Gotta go get everything super cleaned. Other people that were there said they were having issues with the property after hours also. Day staff was great overnight and early morning staff completely useless and no help at... read more
Business response:
Dear Thomas, Thank you for sharing your experience with us. We deeply regret the inconvenience caused by the pest problems you encountered while staying with us. Additionally, we apologize for falling short of your expectations with our staff. We take cleanliness and pest control very seriously and will have the room you stayed in professionally inspected and treated to ensure this does not happen again. We appreciate your feedback and hope to welcome you back in the future.Sincerely,Hotel Management
They have roaches !!!! Their night time person Lindsey is very rude. Incompetent! Everyone else in the day time were very friendly & accomodating!
Business response:
Dear Tieler, We apologize for any inconvenience you experienced during your stay at our hotel. We take reports of pests seriously and have a thorough pest control program to prevent such issues. We will investigate and address the situation promptly. We're also sorry to hear about your negative interaction with our night staff member, Lindsey. We strive to provide friendly and competent service at all times, and we will address this matter with the team to ensure it doesn't happen again. We appreciate your feedback regarding... read more
Booked seven rooms for 10 nights. Got bedbug bites on first night. Had to move everyone to another clean hotel. They wouldn’t refund payment for the unused nights. Other things to note….kitchen utensils must be rented separately. Rooms unequipped and dirty.
Business response:
Dear Kathryn, We take comments such as this seriously, so we thank you for leaving your feedback. We have since completed a full investigation and determined that the room in question did not and currently does not contain any issues. Also, we have processed your refund for each room. If you wish to discuss this further, we would welcome the opportunity to speak with you directly. We look forward to hearing from you.Sincerely,Hotel Management
The property was dirty, and there wes no coffeepot. Spend the extra 10 dollars and stay somewhere else!
Business response:
Dear Joshua, Thank you for your visit and for taking the time to write a review. We follow a strict industry standard regarding the cleanliness and comfort of our suites. Therefore, we take feedback like yours very seriously and have shared your concerns with our housekeeping team to ensure such issues do not repeat in the future. Please do revisit us so we can have the opportunity to show you our commitment to providing flawless experiences.Sincerely,Hotel Management
No amenities.
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Avon
How is Extended Stay America Select Suites - Cleveland - Avon rated?
Extended Stay America Select Suites - Cleveland - Avon has a 3 star rating with 792 reviews.
When is Extended Stay America Select Suites - Cleveland - Avon open?
Extended Stay America Select Suites - Cleveland - Avon is open now. It will close tomorrow at 12:00 a.m.