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Extended Stay America Select Suites - Cleveland - Avon
- Hotels
- Avon, OH
About this business
Location details
1610 Moore Road, Avon, OH, 44011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They have roaches !!!! Their night time person Lindsey is very rude. Incompetent! Everyone else in the day time were very friendly & accomodating!
Business response:
Dear Tieler, We apologize for any inconvenience you experienced during your stay at our hotel. We take reports of pests seriously and have a thorough pest control program to prevent such issues. We will investigate and address the situation promptly. We're also sorry to hear about your negative interaction with our night staff member, Lindsey. We strive to provide friendly and competent service at all times, and we will address this matter with the team to ensure it doesn't happen again. We appreciate your feedback regarding... read more
Booked seven rooms for 10 nights. Got bedbug bites on first night. Had to move everyone to another clean hotel. They wouldn’t refund payment for the unused nights. Other things to note….kitchen utensils must be rented separately. Rooms unequipped and dirty.
Business response:
Dear Kathryn, We take comments such as this seriously, so we thank you for leaving your feedback. We have since completed a full investigation and determined that the room in question did not and currently does not contain any issues. Also, we have processed your refund for each room. If you wish to discuss this further, we would welcome the opportunity to speak with you directly. We look forward to hearing from you.Sincerely,Hotel Management
The property was dirty, and there wes no coffeepot. Spend the extra 10 dollars and stay somewhere else!
Business response:
Dear Joshua, Thank you for your visit and for taking the time to write a review. We follow a strict industry standard regarding the cleanliness and comfort of our suites. Therefore, we take feedback like yours very seriously and have shared your concerns with our housekeeping team to ensure such issues do not repeat in the future. Please do revisit us so we can have the opportunity to show you our commitment to providing flawless experiences.Sincerely,Hotel Management
No amenities.
Cockroaches in the room. People wandering the halls in and out of each other’s rooms.
This hotel was a poor excuse for an extended stay type of hotel. The value was horrible. $100 plus per night and I have to rent plates and utensils? Absolutely ridiculous. No lobby, a bed that looks like it came out of a dorm. Absolutley zero amenities. I would have been more comfortable in a motel 6 or Red Roof at half the cost. Broken slats on the window shade. Refrigerator was dirty. Needless to say I will never be back.
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Avon
How is Extended Stay America Select Suites - Cleveland - Avon rated?
Extended Stay America Select Suites - Cleveland - Avon has a 3 star rating with 778 reviews.
When is Extended Stay America Select Suites - Cleveland - Avon open?
Extended Stay America Select Suites - Cleveland - Avon is open now. It will close tomorrow at 12:00 a.m.