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Extended Stay America Select Suites - Cleveland - Avon
- Hotels
- Avon, OH
About this business
Location details
1610 Moore Road, Avon, OH, 44011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room got changed 3 times. First room had not sheets, no shower , razor blade was on the stove, trash bags not in the can but laying on the sided
You cant find staff anywhere. Couldnt check in to my room. Noone was at the front desk for over an hour. Called heard phones ring but noone around
Can’t step outside without finding a tick on you when you come back inside. During our 5 days we found at least 6 ticks on us and the dog.
It was after 8pm, had to call desk for service, that took over 20 min. Finally in room, the room had a terrible odor, outside of refrig, walls, blinds and floors were dirty, television had smudged drip marks It was so dirty i didnt stay, i left hotel. I travel a lot and stay in many hotels, i have never left a facility. I would like a full refund..
Have customer service person on desk, the bed was very uncomfortable. Lot of noise from the hwy and beeps (not sure where it was coming from).
Business response:
Thank you for taking the time to review your stay with us, Christian. We apologize that you experienced these delays, along with the noise levels. We work hard to create an exceptional experience and hate to see that this did not happen for you. We are always looking for ways to improve and will use your feedback to do just that.
The room and everything was filthy. The gan in the bathroom was caked with dust. I have pics. Around the bed was filthy, i also have pics of that. And there was no remote.
Business response:
Thank you for your review, Tamara. We apologize for the problems that you encountered with the overall cleanliness. We will use your feedback to address this with our housekeeping team to avoid this issue in the future. Thank you for allowing us to host you and we wish you the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Avon
How is Extended Stay America Select Suites - Cleveland - Avon rated?
Extended Stay America Select Suites - Cleveland - Avon has a 3 star rating with 778 reviews.
When is Extended Stay America Select Suites - Cleveland - Avon open?
Extended Stay America Select Suites - Cleveland - Avon is open now. It will close tomorrow at 12:00 a.m.