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Extended Stay America Select Suites - Cleveland - Avon
- Hotels
- Avon, OH
About this business
Location details
1610 Moore Road, Avon, OH, 44011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
TRASH Terrible experience. I was checked out after 3 days after I PREPAID for 7. Trashy place and horrible customer service
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
Did not receive the smoking room which we reserved. Loud occupants thru out the night that the hotel staff did not quell.
Business response:
Thank you for bringing this to our attention. We will speak to our staff about how to handle and move forward with this issue. We apologize for any inconveniences this caused during your stay. Thank you for choosing WoodSpring Suites.
Very noisy all night. Couldn't sleep. Will never go there again.
Business response:
Thank you for taking the time to review our hotel. We appreciate all guest feedback. We are disappointed and sorry that you had the experience you did. We want to assure you this is not representative of the service we expect to provide. I sincerely apologize for the inconvenience you encountered. We hope that you give us another chance.
Most horrible hotel I've ever stayed at. The walls are paper thin. You can hear everything. The floors are sticky. Don't even have shampoo or soap in the bathroom. There's not even a lamp beside the bed. The front desk ended up cancelling my whole reservation even though I called ahead of time to let them know I'll show up the next day. The staff, especially the manager was so rude. This hotel is disgusting.
Worst place we ever stayed They change linens and towels every two weeks No tissues No pillows in first room we tried No ice buckets Didn't matter as there was no ice machine They screwed up reservations Keys didn't work
Do not stay here
THE MOST DISGUSTING PLACE EVER - I had to leave! NEVER stay here. We arrived at 10:30PM and had to use the phone in the front hall to call for service. The room absolutely stunk, the carpet was filthy, there was no closet, iron or ironing board. The only light was a 200 watt ceiling fixture, there wasn't even a bed side lamp. The fire alarm went off 5 minutes after we entered the room - apparently someone had burned there beans and rice. We were so horrified by the place that we didn't even unpack - we got back in the car an... read more
Yes The staff was terrible no customer service at all . I was really sick and the request to do a late check out at 12 do you want for me to pay the whole day and it told me if I check out 11:1 that's mean you have to pay for the day . I work in the casino never this happen no customer service and all
Smoking was allowed in the hotel. My husband started having a asthma attack. We tried to check out but could not find the guy. The people that were staying there said the guy at the front disappears at the same time every day. The hotel was dirty and smelled
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Avon
How is Extended Stay America Select Suites - Cleveland - Avon rated?
Extended Stay America Select Suites - Cleveland - Avon has a 3 star rating with 809 reviews.
When is Extended Stay America Select Suites - Cleveland - Avon open?
Extended Stay America Select Suites - Cleveland - Avon is open now. It will close tomorrow at 12:00 a.m.