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Extended Stay America Select Suites - Cleveland - Avon
- Hotels
- Avon, OH
About this business
Location details
1610 Moore Road, Avon, OH, 44011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I asked for non smoking for medical reason. There are NOT any non smoking rooms. This is more rent by the week apartments.
Business response:
I'm so sorry to hear that we could not meet your needs for a non-smoking room during your visit. We know how important this is and we wish we had availability.
Business response:
Thank you for rating our hotel.
A crazy guy living next door (rm# 224) yells every night while staying at this motel. I've heard every noises, even his snoring, he made through the paper thin walls. This has been going on for quite some time and no hotel management or Security or law enforcement of any sort has come to provide some relief. This indicates that the hotel cares nothing about the people staying here. I would not recommend any one stay here unless it's in a dire situation like we are in and we have no choice.
Business response:
Oh no! I'm so sorry to hear you are experiencing disturbing noise from another guest. We apologize for the great inconvenience this is causing you. I’m not sure if you’ve already contacted us, so please contact the Front Desk if you have another noisy night. We do have staff on-call, but they need to be notified so they can intervene. We hope the rest of your stay is much more peaceful.
Wasn't what I expected. Only 2 very very thin towels per room, unacceptable. No More .nothing supplied in room. A box of tissues would be nice! Not told full extent of facility upon check in. Or when making reservations. Every cheap hotel has a coffee maker!! $30, for one ,laughable! Won't stay at any of this chain ever!
Business response:
I'm so sorry to hear that our accommodations did not meet your needs during this stay and especially that you did not enjoy our amenity packages. Thank you for your feedback and we wish you the very best in your future travels.
The first day I arrived my toilet didn’t work and it took almost three days to fix it. My shower head sprayed water all over the floor when I went to take a shower and it took three days for that to be fixed as well. I was made to feel as though I was inconveniencing the staff for bringing up the matter. I felt as though I was being manipulated and the responsibility was being put back in my hands as though I caused this matter and the hotel staff didn’t want to take responsibility or handle the matter in a timely matter. I ... read more
Business response:
Hello. I'm terribly sorry to hear about how the toilet and shower maintenance was handled for you during this stay. We never want our guests to feel like anything but welcomed and treasured. I'm sorry for disappointing you.
Requested early check-in the day prior to arrival...not communicated to staff so the room was not ready. House keeping respponded to my inquiry not an office staff member. Upon arrival, late in the evening, a foul odor existed in the hall emitted from cooking in one of the rooms across the hall. Upon entering the room the floor was very sticky to the point that when taking a step the sole of the shoe adhered to the floor. Requested residence help but no one was on the premises. Commotion in the parking lot... which was unsup... read more
Business response:
We are so sorry for the negative experiences you had during your stay with us, from your room not being ready to the difficulty you had in reaching on-site staff for assistance during off-hours. We appreciate your comments to give us additional feedback on your impressions of the hotel and we apologize for the inconveniences. We wish you the best in your future travels.
Room was in poor condition. Every outlet had a deodorizer plugin to cover some underlying smell. Room was truly unpleasant.
Business response:
I’m sorry to hear this. We strive to provide a great place at a great price and I’m sorry we let you down.
STAY AWAY You get what you pay for!!! Roaches, breaker fuse box burnt out and the manager acted like she didn't want to move ne to another room. Housekeeper didn't clean my room properly and I went a month without clean linen because the housekeeper lied and said I refused service. All the staff was very RUDE expect for a young lady who I think doesn't work there anymore. Overall, if you're desperate and won't to save money then this is the hotel for you. Plus dogs be barking throughout the night so no sleep
Business response:
I am so sorry to hear about your experiences and impressions of our hotel. You matter to us and we are so sorry for disappointing you during your stay with us. We wish you the best in your future travels.
Upon checking in, the front desk clerk was havinf problems with printing a reciept. When we got in the suite we found that though online it showe siute, there were no pots n pans no dishes, silverware or glassware. Every Inn and Suites we've stayed in was stocked with evrything needed and since it had a full size refrigurator, mini stove and microwave. we expected for it to have pots to cook in and dishes to eat on and utisils to eat with, and glasses to drink out of so all we needed to do was go to the grocery store to buy ... read more
Business response:
Thank you for sharing your review. I'm so sorry to hear that you were not aware of our ‘Simple’ philosophy and that guests pay only for the amenities they want to use (like daily cleaning, linen changes, or cookware). It sounds like this felt like an inconvenience to you instead of a customized positive experience and we're so sorry we disappointed you. We wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Avon
How is Extended Stay America Select Suites - Cleveland - Avon rated?
Extended Stay America Select Suites - Cleveland - Avon has a 3 star rating with 792 reviews.
When is Extended Stay America Select Suites - Cleveland - Avon open?
Extended Stay America Select Suites - Cleveland - Avon is open now. It will close tomorrow at 12:00 a.m.