Extended Stay America Select Suites - Cleveland - Avon

Anonymous 

on Expedia

6 years ago

Wasn't what I expected. Only 2 very very thin towels per room, unacceptable. No More .nothing supplied in room. A box of tissues would be nice! Not told full extent of facility upon check in. Or when making reservations. Every cheap hotel has a coffee maker!! $30, for one ,laughable! Won't stay at any of this chain ever! 

Tamara 

on Expedia

6 years ago

The first day I arrived my toilet didn’t work and it took almost three days to fix it. My shower head sprayed water all over the floor when I went to take a shower and it took three days for that to be fixed as well. I was made to feel as though I was inconveniencing the staff for bringing up the matter. I felt as though I was being manipulated and the responsibility was being put back in my hands as though I caused this matter and the hotel staff didn’t want to take responsibility or handle the matter in a timely matter. I ... read more

Ben 

on Expedia

7 years ago

Requested early check-in the day prior to arrival...not communicated to staff so the room was not ready. House keeping respponded to my inquiry not an office staff member. Upon arrival, late in the evening, a foul odor existed in the hall emitted from cooking in one of the rooms across the hall. Upon entering the room the floor was very sticky to the point that when taking a step the sole of the shoe adhered to the floor. Requested residence help but no one was on the premises. Commotion in the parking lot... which was unsup... read more

Anonymous 

on Expedia

7 years ago

Room was in poor condition. Every outlet had a deodorizer plugin to cover some underlying smell. Room was truly unpleasant. 

Anonymous 

on Expedia

7 years ago

STAY AWAY You get what you pay for!!! Roaches, breaker fuse box burnt out and the manager acted like she didn't want to move ne to another room. Housekeeper didn't clean my room properly and I went a month without clean linen because the housekeeper lied and said I refused service. All the staff was very RUDE expect for a young lady who I think doesn't work there anymore. Overall, if you're desperate and won't to save money then this is the hotel for you. Plus dogs be barking throughout the night so no sleep 

Anonymous 

on Expedia

7 years ago

Upon checking in, the front desk clerk was havinf problems with printing a reciept. When we got in the suite we found that though online it showe siute, there were no pots n pans no dishes, silverware or glassware. Every Inn and Suites we've stayed in was stocked with evrything needed and since it had a full size refrigurator, mini stove and microwave. we expected for it to have pots to cook in and dishes to eat on and utisils to eat with, and glasses to drink out of so all we needed to do was go to the grocery store to buy ... read more

Amber 

on Expedia

7 years ago

Both at checking in and checking out, there was no one at the desk. My husband had to go around looking for someone. The hotel hallways smelled of smoke, being covered up by plug ins. Luckily our room did not smell. Our room did NOT have curtains (just thin cheap metal blinds), nor a shower curtain! Seriously, no shower curtain. No lamp on the nightstand in the middle of the beds. Paper thin walls. It was strange. The beds were comfortable and we were there only to sleep before starting the next days travel. I wish I would h... read more

Anonymous 

on Expedia

7 years ago

Dirty hotel This was a very dirty hotel. When I arrived it was later in the evening and it was almost impossible to get checked in. 

JEFFERY 

on Expedia

7 years ago

Unprofessional Staff I have never stayed at a hotel with such uninformed argumentative staff members this includes the so-called area manager and I travel for work all the time all over this country