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Extended Stay America Select Suites - Cleveland - Avon
- Hotels
- Avon, OH
About this business
Location details
1610 Moore Road, Avon, OH, 44011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was alright. The bed was nice, but you don't get any house keeping unless your stay is longer than 2 weeks. You have to pay for fresh linen and a hair dryer. Since you won't get house keeping for a short stay you're expected to take out your own trash. Definitely not the hotel for a short stay.
Business response:
Thank you for your review. We value your feedback and are sorry to hear that our rooms did not provide you with the amenities you expected. We know most hotels provide daily cleaning and other amenities so that is a natural expectation. WoodSpring Suites is a value focused hotel specializing in extended stays, which is why we offer bi-weekly housekeeping for guests staying more than seven nights. This allows us to provide the best value possible for our guests so that they customize their stay just the way they would like an... read more
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Very loud. Rude manager. Halls are clean. Asking for TP or towels a problem
Business response:
Thank you for taking the time to review your stay with us. I'm so sorry to hear about all of these things that were disappointing to you during your stay with us. Thank you for your feedback so we can improve and hopefully make a much better impression on future guests.
Terrible! There was no shampoo, conditioner or body wash in the bathroom. I had to pay for extra towels. In the mail I received it said "for a small fee you can get pots, pans, etc" I asked the guy how much and he said well you have to buy them, you might as well go to wal mart. WHAT??? Why would I have to buy them? I never heard of that. I've rented kitchen stuff at a hotel before. Then I get a noise complaint at 6 pm on a sunday because of my 4 year old. YOU ALLOW DOGS!!! I hear dogs barking constantly. and the bathroom sm... read more
Business response:
Thank you so much for this detailed review of your stay, Leiah. We are so sorry to see that your stay was not met with the level of comfort and overall hospitality that we strive to deliver to each of our guests. We do provide shampoo and conditioner at the front desk and hope that our wonderful staff was able to provide this for you once mentioned. As far as the amenities, since we are more of an extended stay, many of our guests prefer to bring their own items, such as cookware or utilize the items that we provide. We know... read more
The staff was super kind however the facilities were subpar. I had read the reviews about it being bare bones which was fine as I was only staying to rest part way through a trip. However it was not clean and did not smell well either. Again, staff was great but i would not stay here again.
Business response:
We are so sorry to hear about these things that were disappointing to you during your stay with us. Thank you for your feedback so we can improve and hopefully make a much better impression on future guests.
Horrible unless you are illegal. The entire time we were there we had NO cleaning services for our room. We saw many other rooms being serviced and items like towels, toilet paper, etc being replaced but, not ours. I had to go buy toilet paper because we never had anyone even offer us anything. After 9 days there our trash cans were overflowing. Only people that seemed to get any attention were the illegals that spoke little or no English that were cooking big meals and singing non stop.
Business response:
Hello. It sounds like you were not aware of our housekeeping schedule: we include service every 14 days in the base rate, but more frequent service can be requested, just stop at the Front Desk and request this additional service package. I'm so sorry this took away from what might have been a wonderful stay with us and that you got an erroneous impression of our services.
Business response:
Thank you for rating our hotel.
DO NOT STAY HERE This was the most disappointing and filthy hotel stay of my life. And on top of it we are all sick now from staying there.Do not stay here.
Business response:
We are deeply disturbed to learn that this was your impression of our hotel. We are sorry that you did not have a pleasant stay with us and we wish you the very best in your future travels.
Worst Hotel Experience Ever Don’t ever bring your family here.. They rent to busses full of creepy (migrant workers) men who congregate throughout every corner of the hallways talking on their cellphones right outside your door all night. They were on every floor in every corner you turned, On the stairwells, etc. Several of them were intoxicated and one of them attempted to get into our room. (I’m assuming he was just so drunk he had the wrong room, when we told him he just stood against the pounding his fist and then event... read more
Business response:
Oh no! A horrible experience indeed. We are so sorry you had this strange encounter and got a very unpleasant impression of other guests. Best wishes for safe and happy travels ahead for you and your family.
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Avon
How is Extended Stay America Select Suites - Cleveland - Avon rated?
Extended Stay America Select Suites - Cleveland - Avon has a 3 star rating with 792 reviews.
When is Extended Stay America Select Suites - Cleveland - Avon open?
Extended Stay America Select Suites - Cleveland - Avon is open now. It will close tomorrow at 12:00 a.m.