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Extended Stay America Select Suites - Cleveland - Avon
- Hotels
- Avon, OH
About this business
Location details
1610 Moore Road, Avon, OH, 44011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Oh no! We are terribly sorry to see that you did not love your time with us. We would love another chance to show you a much better experience.
I arrived at site to be told my reservation was cancelled without informing me via phone or email and the manager was unhelpful and rude . Very poor service overall. Left me without a place at 10pm with 2 dogs in a strange city with poor weather and dog tired having driven 12 hours.
Business response:
Thank you for sharing your comments, Saroj. I’m so sorry to hear about your reservation issues and that we were not able to welcome you for this visit. The last thing we want to do is come across in a way that makes guests feel anything but valued and treasured. We can assure you that we will address this with our team for proper action and resolve in order to avoid these issues for any of our future guests. I hope your future travels are always smooth and truly wonderful.
Business response:
Thank you for taking time to review our hotel, Rosalia. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Mayhem!!!. Loitering everywhere!!! This place is literally NIGHTMARE ON ELM STREET!! Waited over an hour in an unsafe environment fot the manager to decide to show up. Shame needs new Manager 5 minutes away!!!!
Business response:
We are so sorry that you experienced these issues during your time with and for the negative impact that it had on you during your stay, Sandra. We also know that your safety is top priority during your travels, and we are sorry for the uneasiness that you felt because of the other guests. This is in no way the type of stay that we had intended for you and are so disappointed in the impression that we left on you. We value the time that you took to provide us with this information and will use it to address the issues mentio... read more
Not very clean. I got a kitchen it had no pots no utensils nothing. Very few towels no toiletries. Disappointing
Business response:
Thank you for taking the time to review your stay at our hotel. We're pleased that you found the in-room kitchen helpful but sorry to hear that our rooms did not provide you with the amenities you expected. We want guests to be able to choose only the amenities they want to use, and we have found that many of our guests prefer to bring their own items, purchase at a local store, or find having kitchenware unnecessary. We also offer guests the option to buy a cookware or dining set at the Front Desk should that be of interest... read more
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Not a good experience We came in late after a long drive. The place looked dark and there wasn't anyone at the desk. There were 4 buses in the parking lot from Migrant workers. Many of them still up and hanging around outside. It was too late for us to find another place to stay. We finally got someone to check us in. The room was very sparse. Just beds and desk and chair. The beds seemed clean. Bathroom was clean. No towels, no coffee maker, no amenities. The floors were sticky. Kept our shoes on. About midnight the police ... read more
Business response:
Thank you for your feedback, Linda. We are terribly sorry for the issues that you with the check-in delays, cleanliness issues, amenity offerings and any uneasiness that you felt. Since we are more of an extended we offer our guests the ability to customize their experience and only pay for items that they need or want to use. This means items like cookware, linen service or additional housekeeping are available for a small additional fee. Additionally, the safety of our guests is always a top priority and we can't apologize... read more
Overall experience was lacking. We booked a nonsmoking room that had the worst cigarette smoke odor I’ve ever been around. It left our clothing reeking of cigarette smoke. Being in the room gave me a headache the entire time, and it was difficult to sleep because of the smell.
Business response:
Thank you for feedback. We know the impact offensive odors can have during your time and sincerely apologize for any inconvenience that this caused. We will make sure that we address the matter with our housekeeping team for further action and resolve. We wish you all the best in your future travels.
Front desk girl awesome, hotel not so much. Room was very bare. Curtains were wooden mini blinds that let ALOT of light in the room (even at night with the streetlight). Had a kitchen but nothing provided so had to buy a pot, pan, and disposable dishes. No bathroom soaps or washclothes were available either (said they were out). Bed wasnt that comfortable either and only had a flat sheet so every time you ml ove you are on the bare mattress. Girl running front desk was VERY pleasant and actually liked the check in process wi... read more
Business response:
Thank you for your review, Hope. We value your feedback and are sorry to hear that our rooms did not provide you with the amenities you expected, and that you did not have a comfortable nights sleep due to the bed. We know most hotels provide daily cleaning and other amenities so that is a natural expectation. WoodSpring Suites is a value focused hotel specializing in extended stays, which is why we offer the basic items. This allows us to provide the best value possible for our guests so that they customize their stay just ... read more
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Avon
How is Extended Stay America Select Suites - Cleveland - Avon rated?
Extended Stay America Select Suites - Cleveland - Avon has a 3 star rating with 792 reviews.
When is Extended Stay America Select Suites - Cleveland - Avon open?
Extended Stay America Select Suites - Cleveland - Avon is open now. It will close tomorrow at 12:00 a.m.