Extended Stay America Select Suites - Cleveland - Avon

Anonymous 

on Expedia

8 years ago

Most horrible hotel I've ever stayed at. The walls are paper thin. You can hear everything. The floors are sticky. Don't even have shampoo or soap in the bathroom. There's not even a lamp beside the bed. The front desk ended up cancelling my whole reservation even though I called ahead of time to let them know I'll show up the next day. The staff, especially the manager was so rude. This hotel is disgusting. 

James 

on Expedia

8 years ago

Worst place we ever stayed They change linens and towels every two weeks No tissues No pillows in first room we tried No ice buckets Didn't matter as there was no ice machine They screwed up reservations Keys didn't work 

Anonymous 

on Expedia

8 years ago

Do not stay here 

cek 

on Expedia

8 years ago

THE MOST DISGUSTING PLACE EVER - I had to leave! NEVER stay here. We arrived at 10:30PM and had to use the phone in the front hall to call for service. The room absolutely stunk, the carpet was filthy, there was no closet, iron or ironing board. The only light was a 200 watt ceiling fixture, there wasn't even a bed side lamp. The fire alarm went off 5 minutes after we entered the room - apparently someone had burned there beans and rice. We were so horrified by the place that we didn't even unpack - we got back in the car an... read more

Anonymous 

on Expedia

8 years ago

Yes The staff was terrible no customer service at all . I was really sick and the request to do a late check out at 12 do you want for me to pay the whole day and it told me if I check out 11:1 that's mean you have to pay for the day . I work in the casino never this happen no customer service and all 

Anonymous 

on Expedia

9 years ago

Smoking was allowed in the hotel. My husband started having a asthma attack. We tried to check out but could not find the guy. The people that were staying there said the guy at the front disappears at the same time every day. The hotel was dirty and smelled 

Anonymous 

on Expedia

9 years ago

Don't go here Room wasn't ready by 3:00. Employee didn't know when it would be ready and was not helpful. Was not able to cancel due to no one answering the front desk phone when calling later that day. And was charged after being forced to stay at a different hotel 

Anonymous 

on Expedia

9 years ago

Horrible No one was at checkin and called and said be down in a minute and waited an hour before I decide to leave all the way to Rochester. Run down full of deadbeats never again!!!