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Extended Stay America Select Suites - Cleveland - Avon
- Hotels
- Avon, OH
About this business
Location details
1610 Moore Road, Avon, OH, 44011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Where were the basics? The woman who checked us in was the best thing about this hotel. She was so nice and helpful even at 11pm. The room though had all the basic things I have come to expect in a hotel missing. There were no little bottles of shampoo and conditioner only one little bar of hand soap. There was no do not disturb sign for the door. Only one light worked and there was no lamp. There was no extra blanket. There were no curtains on the window. There was no closet only a wire shelf in the corner, a few hangers, ... read more
Business response:
I'm very sorry that our hotel did not meet your expectations. We strive to impress our guests, but it is clear that we came up short. Please allow us another chance to impress you on your next trip to the area.
Zero Service, My credit Card charged Twice! My credit card was charged twice, one of the night I stayed and one for the next night. I have not been able to get Expedia or Woodsprings to refund me the second night. A terrible Experience.
Very disappointed Location was great. The hotel was awful. As soon as we entered the room, our shoes stuck to the floor. We asked housekeeping to come in and mop, they never showed up. We made reservations for 4 and had to ask for more towels because there were only 2 in the bathroom. The bathroom was clean and so were the beds. The beds were very hard and only had 1 pillow. Would not recommend.
The Suite is not cleaned properly. The floor was too sticky and rest room is not cleaned properly. Late checkouts are very bad. Need to wait on call for more that 30 mins to get answered. No one will be available at front desk for help. Always we need to call to 500 for help. Shampoos, condition and moisture cream are not kept in room. Cleaning and changing of Towels are not on regular basis. Totally the stay was bad here. Not able to connect to wifi as I booked through hotels.com and they are not able to see my reserv... read more
There's no one there all night. The front desk is largely unoccupied even when it's open. We didn't have towels when we checked in and didn't realize it until later in the evening and couldn't get them until the morning.
TRASH Terrible experience. I was checked out after 3 days after I PREPAID for 7. Trashy place and horrible customer service
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
Did not receive the smoking room which we reserved. Loud occupants thru out the night that the hotel staff did not quell.
Business response:
Thank you for bringing this to our attention. We will speak to our staff about how to handle and move forward with this issue. We apologize for any inconveniences this caused during your stay. Thank you for choosing WoodSpring Suites.
Very noisy all night. Couldn't sleep. Will never go there again.
Business response:
Thank you for taking the time to review our hotel. We appreciate all guest feedback. We are disappointed and sorry that you had the experience you did. We want to assure you this is not representative of the service we expect to provide. I sincerely apologize for the inconvenience you encountered. We hope that you give us another chance.
Most horrible hotel I've ever stayed at. The walls are paper thin. You can hear everything. The floors are sticky. Don't even have shampoo or soap in the bathroom. There's not even a lamp beside the bed. The front desk ended up cancelling my whole reservation even though I called ahead of time to let them know I'll show up the next day. The staff, especially the manager was so rude. This hotel is disgusting.
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Avon
How is Extended Stay America Select Suites - Cleveland - Avon rated?
Extended Stay America Select Suites - Cleveland - Avon has a 3 star rating with 778 reviews.
When is Extended Stay America Select Suites - Cleveland - Avon open?
Extended Stay America Select Suites - Cleveland - Avon is open now. It will close tomorrow at 12:00 a.m.