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Extended Stay America Select Suites - Cleveland - Avon
- Hotels
- Avon, OH
About this business
Location details
1610 Moore Road, Avon, OH, 44011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon checking in, the front desk clerk was havinf problems with printing a reciept. When we got in the suite we found that though online it showe siute, there were no pots n pans no dishes, silverware or glassware. Every Inn and Suites we've stayed in was stocked with evrything needed and since it had a full size refrigurator, mini stove and microwave. we expected for it to have pots to cook in and dishes to eat on and utisils to eat with, and glasses to drink out of so all we needed to do was go to the grocery store to buy ... read more
Business response:
Thank you for sharing your review. I'm so sorry to hear that you were not aware of our ‘Simple’ philosophy and that guests pay only for the amenities they want to use (like daily cleaning, linen changes, or cookware). It sounds like this felt like an inconvenience to you instead of a customized positive experience and we're so sorry we disappointed you. We wish you all the best in your future travels.
Both at checking in and checking out, there was no one at the desk. My husband had to go around looking for someone. The hotel hallways smelled of smoke, being covered up by plug ins. Luckily our room did not smell. Our room did NOT have curtains (just thin cheap metal blinds), nor a shower curtain! Seriously, no shower curtain. No lamp on the nightstand in the middle of the beds. Paper thin walls. It was strange. The beds were comfortable and we were there only to sleep before starting the next days travel. I wish I would h... read more
Business response:
We're sorry to hear about your difficulty reaching the Front Desk and that the shower curtain was missing from your room during your stay. We apologize for the inconvenience and hope your future travels are pleasant ones.
Dirty hotel This was a very dirty hotel. When I arrived it was later in the evening and it was almost impossible to get checked in.
Business response:
We're sorry to hear about your check-in woes and especially disturbed that you did not get to enjoy a clean room. Thank you for letting us know.
Unprofessional Staff I have never stayed at a hotel with such uninformed argumentative staff members this includes the so-called area manager and I travel for work all the time all over this country
Business response:
Thank you for taking time to review our hotel. We’re sorry you got a bad impression of some of our hotel staff. Our goal is to provide an all-around positive experience for every guest; we are sorry this was not the case for you. Your comments have been shared with our operations team. Best wishes in your future travels.
Dirty towels, filthy carpet, dirty tub. Requesting a refund. Could not sleep knowing that towels were not chasnged. Had to check out after 1 night. Had planned to stay longer.
Business response:
Thank you for your review. We are so sorry to hear that you were disappointed by the cleanliness of your room. We promise a clean room to every guest and it sounds like we fell short here. Your comments have been shared with our operations team to ensure future stays are pleasant ones. We are eager to provide you with a clean, comfortable room you deserve if you would consider staying with us again.
Bad !
Business response:
Thank you for taking time to rate our hotel. WoodSpring Suites strives to serve our guests and provide them with an all-around positive experience. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Worst Experience Living in an Extended Stay Hotel! Never once did they clean our room and we stayed a total of five weeks. We were supposed to exchange our bed linen and towels for clean ones, but this was just for sheets and pillow cases. We were supposed to wash the blankets, so we said, the heck with it and washed everything including the towels. We had to take our own trash down to the outside dumpster and clean our own room, this means we needed a broom, a dust pan, a mop and cleaning products. The parking lot was alway... read more
Terrible. Walls and ceiling paper thin. Like a cheap apartment building. Could hear pounding and walking. Bed was like something out of a dorm room No wash cloths. No coffee or machine anywhere on the premise. We wasted our money because we didn't even stay longer than an hour.
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
You be unhappy over all First room was dirty smell like stinky feet.
Business response:
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. I hope you will consider staying with us again the next time your travels bring you to our area.
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Avon
How is Extended Stay America Select Suites - Cleveland - Avon rated?
Extended Stay America Select Suites - Cleveland - Avon has a 3 star rating with 809 reviews.
When is Extended Stay America Select Suites - Cleveland - Avon open?
Extended Stay America Select Suites - Cleveland - Avon is open now. It will close tomorrow at 12:00 a.m.