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Extended Stay America Select Suites - Cleveland - Avon
- Hotels
- Avon, OH
About this business
Location details
1610 Moore Road, Avon, OH, 44011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty towels, filthy carpet, dirty tub. Requesting a refund. Could not sleep knowing that towels were not chasnged. Had to check out after 1 night. Had planned to stay longer.
Business response:
Thank you for your review. We are so sorry to hear that you were disappointed by the cleanliness of your room. We promise a clean room to every guest and it sounds like we fell short here. Your comments have been shared with our operations team to ensure future stays are pleasant ones. We are eager to provide you with a clean, comfortable room you deserve if you would consider staying with us again.
Bad !
Business response:
Thank you for taking time to rate our hotel. WoodSpring Suites strives to serve our guests and provide them with an all-around positive experience. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Worst Experience Living in an Extended Stay Hotel! Never once did they clean our room and we stayed a total of five weeks. We were supposed to exchange our bed linen and towels for clean ones, but this was just for sheets and pillow cases. We were supposed to wash the blankets, so we said, the heck with it and washed everything including the towels. We had to take our own trash down to the outside dumpster and clean our own room, this means we needed a broom, a dust pan, a mop and cleaning products. The parking lot was alway... read more
Terrible. Walls and ceiling paper thin. Like a cheap apartment building. Could hear pounding and walking. Bed was like something out of a dorm room No wash cloths. No coffee or machine anywhere on the premise. We wasted our money because we didn't even stay longer than an hour.
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
You be unhappy over all First room was dirty smell like stinky feet.
Business response:
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. I hope you will consider staying with us again the next time your travels bring you to our area.
Smoke smells bad ! Spend a few $$$ more I'm not big on leaving reviews. BUT in this case very disappointed ! Showed up couple of people bowling in the hallway ( Yes Bowling ! ) thought ok .. Not the hotels fault ! Got in room at a glance it looked clean .. However after being there a hour the smell got to my kids , kept complaining it stinks ... So I tried to figure out where it was coming from , It was the side of the bed next to window . It looked like someone spilled a ashtray ! And it never got cleaned , So then I pulled... read more
Business response:
Thank you for taking the time to send us your comments about your stay with us. We are sorry it didn’t live up to your expectations. We will be contacting the hotel to address the issues you mentioned. We wish you the best in your future travels and hope you will give us another try.
Hotel is old, bed was not made, no pillowcase on p Also, they charged my debit card and credit card both for one nights stay. I had put my debit card down to hold room and upon check in placed my AMEX down. Both cards were charged the room night. It is still not settled.
Business response:
Thank you for taking the time to review our hotel. We appreciate all guest feedback. We are disappointed and sorry that you had the experience you did. We want to assure you this is not representative of the service we expect to provide. I sincerely apologize for the inconvenience you encountered. We hope that you give us another chance.
Horrible experience! The sheets on one of the beds had not been changed so we had to sleep on top of them. The surrounding neighborhood was nice but my husband woke up, looked out of the window to find 3 apparently homeless men sitting under our window. It appears this is a transient motel after overhearing some conversation on our way in. I do not recommend it.
Business response:
Thank you for bringing this to our attention. We will speak to our staff about how to handle and move forward with this issue. We apologize for any inconveniences this caused during your stay. Thank you for choosing to stay with us.
There is no second bed. Wrong description Terrible. The staff were rude. The sofa bed was junk. Not worth for the price. The blankets and sheets were dirty.
Business response:
Thank you for taking the time to send us your comments about your stay with us. We are sorry it didn’t live up to your expectations. We will be contacting the hotel to address the issues you mentioned. We wish you the best in your future travels and hope you will give us another try.
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Avon
How is Extended Stay America Select Suites - Cleveland - Avon rated?
Extended Stay America Select Suites - Cleveland - Avon has a 3 star rating with 778 reviews.
When is Extended Stay America Select Suites - Cleveland - Avon open?
Extended Stay America Select Suites - Cleveland - Avon is open now. It will close tomorrow at 12:00 a.m.