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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms were clean. Woke up first night with guest screaming and fighting in the hallway. Second night woke at 3am with fire alarm guest set off by cooking in the room. Nobody at front desk after 11pm at night, so guests fend for yourselves. No shampoo, conditioner, body wash. No microwaveable disposable cup to heat a cup of tea. No coffee maker. No coffee or tea. No vending machine. TV didn’t work. A/C didn’t work well. No plunger for the toilet. Funky smell. Worst hotel experience in my entire life. But, on a positive note, ... read more
Business response:
Thank you for your feedback regarding your stay, Jamie. We apologize for the issues that you encountered with the fire alarm, and that you were not aware of our amenity offerings. We also hate to see that there were issues with cleanliness maintenance issues and will make sure that we forward these concerns to our upper management.
Business response:
Thank you for taking the time to rate your stay with us, James. We hate to see the lower rating and apologize for any inconvenience that this caused. Best wishes in your future travels.
8:45 pm when I arrived and not a soul around to check me in. I had to pick up a phone and wait for someone and during that time I saw 2 people walk by with what appeared to be a "pipe" in their hand. They had no hot water and when I asked to see a room they hesitated so I hesitated to take the room and went to the Residence Inn, around the corner.
Business response:
Thank you for taking the time to review and rate your stay with us, Sabrina. We sincerely apologize for the issues that you experienced with the reaching someone at the front desk, along with any maintenance issues. We do hope that your future travels are both comfortable and pleasant and we look forward to addressing these concerns with our team for immediate action and resolve.
Noisy , bad matress. Old style
Business response:
Thank you for taking the time to review and rate your stay with us, Ryad. We are so sorry that the bed caused any sort of discomfort and will work to improve in these areas for all our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels.
Bad experience We were in town for a wrestling tournament for my son so we checked in after dinner time. There was a note on the window letting us know that there was NO water in the building with no timeframe as to when it would be fixed. It’s an extended stay with a kitchen. There were no cooking supplies, plates or anything. We were told we could by from them for $22 as they were a 2 star hotel that didn’t have the items. We are awakened at 4 am by loud fighting. Water was on it not the hot. So no cooking, no showers and ... read more
Business response:
Thank you for taking the time to review and rate your stay with us, Marian. We are so sorry for the issues that you experienced, and that we did not deliver the high-level of service that we intended for you. We will communicate with upper management regarding these concerns in order to improve in these areas immediately. We do hope that your future travels are both comfortable and pleasant.
What a waste of money.. The whole weekend with no hot water or ni water at all.. and they DIDNT bother to say anything upon checking in… Glad I found out afterwards
Business response:
Thank you for reviewing your stay with us. We sincerely apologize for the issues that you encountered with the water. This is not experience that intended for you, and will make sure that we address this with our team at the property immediately. We do hope that your future travels are both comfortable and pleasant.
When I arrived the room I was given was dirty and had no sheets or linen crumbs every where and smelled terrible I went downstairs to the desk and was given a room that the key didn’t work to and I had to carry my things and walk down to the desk abaiwas terribly hot no matter what the thermostat was set to. The bed was uncomfortable with springs poking out.
Business response:
Nadasia, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
Would not recommend Got charged extra for each night because they had no single bed rooms which is what I reserved. Should of been a comp on their end. And to get clean towels you had to pay. Ridiculous
Business response:
Thank you for sharing your experience with us, Jennifer. We are disappointed to see that there was an issue with the rate received upon your arrival, along with dissatisfaction over the amenities. Our team works hard to make sure that we deliver an exceptional experience, and we can't apologize enough that this did not happen for you. We are always looking for ways to improve and wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 3.1 star rating with 949 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.