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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you, Renwick. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Nothing good to say
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Business response:
Thank you for your rating, Sylvester. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Business response:
Thank you for your review, James. We are so sorry that to see the low rating. We would love another chance to show you a better experience the next time you are in the area.
Room was filthy. Floor was mopped witb old dirty water and was coated in a sticky residue. Appliance were also washed with filthy water and covered with a greasy coating. Johnny bolts on toilet were broken and it is evident that the bowl was leaking around the wax ring. Never again.
Business response:
Thank you for your review. We are so sorry to hear that you were dissatisfied by the cleanliness of your room, along with any maintenance concerns. In addition to friendly service, we are known for our super clean rooms, so we are terribly sorry for disappointing you with a less than sparkling clean room. We look forward to improving in these areas for all our future guests.
Uncomfortable bed Bed was not comfortable.
Business response:
Thank you for your review, Jeff. We are so sorry that you experienced issues with the bed. We know how important a comfortable night's sleep is and we apologize that this impacted your experience. Thank you for letting us know so that we can continue to improve. All the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 3.1 star rating with 949 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.