Extended Stay America Select Suites - Cleveland - Mentor

Business response:

Thank you for taking the time to review your stay, Wendy. We can't tell you how disappointed we are to see that our super helpful staff was not able to address the issue with the TV as well as the fire alarm. They work hard to address these types of problems immediately and we are terribly sorry that this did not happen. We can assure you that we will address your concern with the team at the property directly to improve in this area for all our current and future guests. 

Business response:

Thank you for your review, Jennifer. We hate to see the low rating, and are so sorry that you did not have a better experience with us. We hope that all your future travels are wonderful ones. 

Business response:

Thank you for your review. We are so sorry that you did not enjoy your time with us. We would love another opportunity to show you a much better experience the next time you are in the area. We hope that all your future travels are wonderful ones. 

Business response:

Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve. 

Business response:

Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels. 

Business response:

We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area, Monique. 

Business response:

Thank you for review, Coty. We are so disheartened to see the low rating, and that you did not enjoy your stay with us. Thank you for letting us know so that we can improve. All the best in your future travels. 

Business response:

Thank you for your feedback, Melissa. We are extremely shocked to hear of your claims as our staff is known for their high-level of professionalism and customer service. We are terribly sorry that this was your impression and hope that all your future travels are wonderful ones. 

Business response:

Oh no, Adam! We hate to see the low rating, and we are so sorry if you did not have the exceptional stay that we intended for you. We wish you all the best in your future travels.