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Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst place I have never been so uncomfortable in my life. This place was unprofessional
Business response:
Thank you for your feedback, Olivia. We are so sorry that you did not enjoy your time at our hotel. We hope that you give us another opportunity to show you a much better experience the next time you are in the area.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Haylee. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Ariana. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
The price is good. It’s nice to have a small kitchen. The beds are terribly uncomfortable The entire place stinks of cigarette smoke
Business response:
Thank you for your review. Please accept our sincerest apologies for the issues that you experienced with the bed and unpleasant odors. Our staff works diligently to address your concerns as soon as they are made aware and we are so sorry to see that this did not happen for you. We will make sure that we address these concerns with our team at the property for immediate action and resolve. Thank you for letting us know how we are coming across and we wish you all the best in your future travels.
Terrible! This place is terrible and not as avertised.. very smoky and the beds are basically moveable cots. They move when you move, and a few times I thought they may collapse. The walls are paper thin. This stay was so bad, that even though we had to get up and leave by 6:30am we left after only being there < 2 hours at midnight to go across the street to the Hampton Inn. Complete waste of time, I WILL be getting a refund on this “non refundable” room.
Business response:
Thank you for your detailed review. We are so sorry for the issues that you had during your time with us, Dominic. We also apologize for the discomfort of the bed and unpleasant noise levels. We can assure you that we will use your feedback to improve in these areas for all our future guests. We hope that all your future travels are wonderful ones.
Don’t stay unless it’s all you can afford Service and Staff was horrible. Check in took about 30 minutes, even though I was the only one in the lobby. Felt like I was being monitored by staff the whole time of my stay. Headboard on bed was broke and rooms look like college dorm rooms. This is basically a motel. I would not suggest staying here unless it’s all you can afford.
Business response:
Thank you for taking the time to review our hotel. It is so disappointing to see that we did not exceed your expectations because of the discomfort of the bed and the customer service. Our goal is to deliver a stay that is clean and comfortable, and we are so sorry that we did not execute on the comfort aspect. We also will address the issue you experienced with the check-in delays with our team at the property for immediate action and resolve. We apologize for any inconvenience that was caused but wish you all the best in y... read more
Online the hotel boasts about cleanliness but in reality, the hotel is terribly dirty. Our hotel room floor was so filthy we washed it ourselves several times to get the dirt up. We found food in the refrigerator when we got there. They do not clean the hallways very often, there were toothpicks, Cheerios and dirt in the hallway and all they did was kick them to the side for 4 to 5 days. At the time we ran out of TP, the housekeeper informed us the people bought their own when they ran out and that’s what we needed to do. Th... read more
Business response:
We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests, Brancel. Again, thank you for sharing t... read more
Nightmare Absolutely awful! The room was durty. When we tried to contact the clerk there was none to be found and no answered the phone. We paid for 3 nights and left after the first night. We were unable to find anyone to check us out. They refused to refund the unused nights.
Business response:
Our goal is to provide you with an experience that is full of great customer service, hospitality and cleanliness. It is so disappointing to see that we fell short in these areas - and that you checked-out earlier than planned. We will make sure that we notify our housekeeping team of the issues you experience for review and action. Since we do have a no refund policy in place, once our staff is aware of any issues regarding a lack of cleanliness in your room - they work extremely hard to arrange a resolution, including the ... read more
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 3.1 star rating with 949 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.