This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Colorado Springs
- Hotels
- Colorado Springs, CO
About this business
Location details
3350 N Chestnut St, Colorado Springs, CO, 80907, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not Ready I was disappointed in my stay. First, the rooms were not ready at check in time, but that was okay we went out and did a few other things for a couple of hours. When we returned one of the rooms was still not ready. It was not until after 9pm, before it was ready. I did not ask, but for the price of the room, it would have been nice if they would have given us a price break for the inconvenience. The second thing was there were bugs in one of the rooms.
No lobby at this property just a check in window that wasn't always open or staffed. Arrived at 7:30pm and was told to come back later because housekeeping didn't show up that day and our room was just then being cleaned. Rooms were very sparse and weren't even stocked with soap. There are kitchens in the rooms but they weren't stocked with anything at all. The lights in the rooms would turn on/off randomly - including in the middle of the night! The drain in the shower wouldn't stay open so we had to improvise and put a pen... read more
Roaches, screaming people all night, dirty room
Business response:
Thank you for reviewing your stay, Nancy. We are happy that you enjoyed your overall time with us, but sincerely apologize that we may have fallen short in delivering a super clean and fresh stay. We will address this with our housekeeping team to improve in this area for all our future guests.
The room smelled like pee horribly and was very dirty. I asked to have it cleaned, they did a horrible job. Rather than complaining I just went to Walmart and bought cleaning supplies and did it myself. Bar far the dirties hotel in have EVER stayed in. After my experience here I will never come back
Business response:
Thank you for the review of your stay, Ross. We are so sorry that your first experience with us was not the clean, comfortable and exceptional stay that we intended for all our guests. We apologize for the problems with the overall cleanliness and experience that you had while with us. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Everyone who worked there was rude. They have a “no refund” policy on unused days, regardless of how much advance notice you provide. The person at the desk was very rude, not just to me, but to the Expedia agent calling on my behalf. Then, someone else at the front desk yelled at me and told me she wouldn’t extend my stay just because I had asked the front desk to drop some toilet paper and a small bag I had ordered from instacart off at my door since I was sick. She wouldn’t provide me with tissues or an extra roll of toil... read more
Business response:
Thank you so much for taking the time to review your stay at our hotel, Jessica. We are so sorry for the impression that you were left with of our staff. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver. We hope that all your future travels are wonderful ones
This is the worst place to stay at. Their staff are not helpful at all. They tell you they will send up just the basic things and after 8 hours of being gone. They still haven’t brought it to your room. The staff leave after 8pm and don’t come back to the front desk till 10am the next morning. The manager of the hotel told me to my face that she would make sure that we would get the items we needed and we RECEIVED NOTHING!!! I recommend sleeping on the sidewalk before EVER booking here!! The roaches were the worst thing ever... read more
Business response:
Thank you for your review, Fred. Please accept our sincerest apologies regarding any issues that you experienced during your time with us. It disappoints us to see that you were left with this negative impression of our hotel. Each interaction we have with our guests give us the opportunity to improve in the areas that deserve attention. Your feedback will help us do just that. We are so sorry for any inconvenience that was caused and wish you all the best in your future travels.
Dogs barking, unclean, didn’t feel safe
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you, Cheryl. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Not good Never stay there again
Business response:
Thank you for rating and reviewing your stay with us. We are so sorry for any issues that you encountered and hope that your future travels are wonderful ones.
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs
How is Extended Stay America Select Suites - Colorado Springs rated?
Extended Stay America Select Suites - Colorado Springs has a 3 star rating with 960 reviews.
When is Extended Stay America Select Suites - Colorado Springs open?
Extended Stay America Select Suites - Colorado Springs is open now. It will close tomorrow at 12:00 a.m.