This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Colorado Springs
- Hotels
- Colorado Springs, CO
About this business
Location details
3350 N Chestnut St, Colorado Springs, CO, 80907, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a hotel. It ia an extended stay apartment.
Business response:
Thank you for taking time to review our hotel. We are sorry to hear that our hotel did not meet your expectations. Best wishes in your future travels.
After a day of sightseeing returned to the room at 9 PM to find trash still in the trash cans, all the towels gone from the bathroom and bare mattresses. Went to the front desk and no one was there so called the helpline and 30 minutes later someone came to the room with towels and sheets for us to make up our own beds.
Business response:
Thank you for taking time to rate our hotel and provide us with feedback on your stay. WoodSpring Suites strives to serve our guests and provide them with an all-around positive experience and we are so sorry to hear that this was not the case for you. We hope you’ll consider staying with us again to enjoy a better experience.
Insecure property Very shady property, supposedly secure and a Gatorade bottle was holding the door with the lock on it open to anyone. Beds are very uncomfortable, people ran and walked on our head all night, the room had a horrible odor, we left at 4 a.m. just to get out of this horrible hotel.
Business response:
We are so sorry to hear that your stay was so disappointing. Best wishes in your future travels.
Extended stay is not for the business traveler. Not even wake up calls. No breakfast. No coffee.
Business response:
Thank you for taking time to rate our hotel and provide us with feedback on your stay. We are sorry to hear that our rooms did not match your expectations. We hope you’ll consider staying with us again to enjoy a better experience.
Bad Experience Someone was being arrested in the lobby as I was checking in. Room had dog hair all in the bathroom and floor was dirty. Hallway had no smoking signs everywhere, yet the stench of smoke was obvious moving to and from my room and even in the room.I know weed is legal in CO, so I'm sure a lot of the smoke was marijuana smoke. There were three rooms with dogs on my hallway, and they would have a midnight howl every night which woke eveyone up. The staff at the desk spent more time telling me what the hotel did no... read more
Business response:
Thank you for taking time to review our hotel. We are sorry you did not enjoy your stay with us. Your comments have been forwarded to the staff to provide them with additional feedback on your impressions of the hotel. We wish you the best in your future travels.
Not worth the money The beds were really hard and the pet noise was a disturbance. People smoking pot outside the door which came into the hotel lobby area.
Business response:
I'm so sorry to hear that you did not enjoy your stay with us. Thank you for letting us know. We value your feedback and will use it to improve.
Disappointing Stay We booked this hotel because we were staying for a period of 5 days and wanted to be able to cook in our room a few nights instead of eating out. When we arrived and entered our room, it looked like it had not been wiped down and cleaned from the previous customer. I was relieved that at least we had fresh towels and clean sheets. I went down and asked when housekeeping would be there. I was informed that they only clean every 2 weeks. GROSS! I had to sweep my own floor. It was disgusting. Not only were th... read more
Business response:
Thank you for your detailed review. We are so sorry to hear that you were disappointed by the cleanliness of your room. We promise a clean room to every guest and it sounds like we fell short here. Your comments have been shared with our operations team to ensure your future stay is a pleasant one. We look forward to welcoming you back soon as we are eager to provide you with a clean, comfortable room you deserve.
Clean but meh Room is clean. Don’t expect much else.
Business response:
Thank you for the feedback. The staff works hard to provide great customer service and clean, clean rooms --- we're so pleased that you appreciated this. About the amenities, we keep things simple and our rates affordable by providing basic amenities with the option to add extras as guests desire. We hope to see you again.
This is not what I expected. TV did not work for 2 nights. WiFi was difficult to. Second day nothing was done. Cleaning, new towels etc. Not sure they have any. Room keys not fitting. We are checking out Sun and have no towels at all.
Business response:
Thank you for your review. We know most hotels provide daily cleaning with fresh towels so that is a natural expectation. WoodSpring Suites is a value focused extended stay hotel, which is why we have on-site laundry available or linen exchange at the Front Desk in-between the scheduled bi-weekly housekeeping. I’m passing along your comments to the hotel and operations teams to let them know your experience with the towels. Thank you for letting us know. We hope you'll find your way back to us and we would welcome you back n... read more
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs
How is Extended Stay America Select Suites - Colorado Springs rated?
Extended Stay America Select Suites - Colorado Springs has a 3 star rating with 960 reviews.
When is Extended Stay America Select Suites - Colorado Springs open?
Extended Stay America Select Suites - Colorado Springs is open now. It will close tomorrow at 12:00 a.m.