Extended Stay America Select Suites - Colorado Springs - Airport

Business response:

Dear Marisa, Thank you for sharing your thoughts. It’s disappointing to learn you left without feeling comfortable or valued, and your impressions do not reflect the experience we strive to deliver. Your feedback is important and will be reviewed with our team to help us improve. We appreciate your comments and hope you will consider giving us another chance in the future. Sincerely, Hotel Management 

Business response:

Dear David, We sincerely regret the inconvenience you experienced during your stay. We aim to provide a clean and comfortable environment, and we apologize that this was not reflected during your visit. Please note that housekeeping service is provided on a bi-weekly basis, with additional service available upon request for a fee. We understand that this may not have been communicated, and we will share your feedback with our team to help ensure that guests are better informed in the future. We appreciate you bringing this t... read more

Business response:

Dear Amy, Thank you for sharing your feedback. We are sorry to learn that your experience did not meet your expectations. Providing a welcoming and pleasant environment is important to us, and we regret that your visit did not meet our standards. Your comments have been shared with our team as we continue to work on elevating the overall guest experience. We value every opportunity to improve and are grateful for insights that help guide those efforts. We hope you will consider giving us another chance in the future so we ma... read more

Business response:

Dear Guest, Thank you for taking the time to share your experience. At the same time, we regret if certain elements did not fully meet your expectations and apologize for any inconvenience you encountered. Your feedback is valuable and helps guide improvements to better serve our guests. We hope to have the opportunity to welcome you again and provide a more seamless and satisfying visit in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for staying at our hotel and for sharing your comments. It is disappointing to see such comments, as this is far from the experience that we want our guests to have. Your feedback is very important to us, and we are truly sorry you were unable to enjoy your stay. We hope we will have another occasion to exceed your expectations and to welcome you back soon.Sincerely,Hotel Management 

Business response:

Dear Abigail,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. Cleanliness is a top priority, and it is disappointing to hear that your room did not meet our usual standards. Please know that we are addressing your concerns with our housekeeping team to ensure that these problems do not occur again. We truly value your feedback and hope to have the opportunity to provide you with a much more comfortable and pleasant experience in the future.Sincerely,Hotel Management 

Business response:

Dear Chance,Thank you for the feedback. We appreciate it.