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Extended Stay America Select Suites - Colorado Springs - Airport
- Hotels
- Colorado Springs, CO
About this business
Location details
555 Airport Creek Point, Colorado Springs, CO, 80916, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay was going okay until the last night. We had cockroaches in our bathroom and around the sink. Not to mention when we first arrived the room smelled like bleach. The room did the job for the weekend but I would not stay there again.
Business response:
Dear Angel, Thank you for your feedback. We regret to hear about the issues you encountered during your stay. The presence of pests and an unpleasant odor are concerning, and we apologize for any discomfort this caused. Your comments are valuable, and we will work to address these matters promptly. We appreciate your input and hope for the opportunity to serve you better in the future.Sincerely,Hotel Management.
Hotel great/hotels.com not so much The hotel seemed perfectly wonderful and the staff were most accommodating. However, Hotels.com overbookedthe hotel and we were stranded. The front desk really did their best to find alernate accomodations for us.
Business response:
Dear Amy, We appreciate your kind feedback regarding your experience with our hotel staff. While we strive to provide excellent service, we apologize for any inconvenience caused by the overbooking issue. Our team worked diligently to assist you in finding alternative accommodations, and we regret any inconvenience or frustration this may have caused. Your understanding and patience during this unexpected situation are greatly appreciated. We value your feedback, which helps us improve our services and ensure a more seamless... read more
There was roaches the rooms smelt worst stay ever
Business response:
Dear Mario, We are truly sorry to hear about your disappointing experience. Please accept our sincere apologies for the inconvenience caused by the presence of the pests mentioned and any cleanliness concerns in your room. We take cleanliness and guest comfort seriously and actively address these issues to ensure they don't recur. Your feedback is invaluable, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
Bathroom needed to be recorded along with the floors of the room
Business response:
Dear Guest, We apologize for any cleanliness issues you encountered during your stay, particularly in the bathroom and the floors of your room. Maintaining a high cleanliness standard is our priority, and we take your feedback seriously. Rest assured, we will address these concerns with our housekeeping team to ensure that such lapses do not occur in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs - Airport
How is Extended Stay America Select Suites - Colorado Springs - Airport rated?
Extended Stay America Select Suites - Colorado Springs - Airport has a 3 star rating with 1,022 reviews.
When is Extended Stay America Select Suites - Colorado Springs - Airport open?
Extended Stay America Select Suites - Colorado Springs - Airport is open now. It will close tomorrow at 12:00 a.m.