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Extended Stay America Select Suites - Colorado Springs - Airport
- Hotels
- Colorado Springs, CO
About this business
Location details
555 Airport Creek Point, Colorado Springs, CO, 80916, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place was horrible, homeless people all around the building, beds inside were small. Little kids hanging outside looking to do something bad to someone.
Business response:
Dear Gary, We are disappointed we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
There wasnt a way to checkout early. The front desk wasn't open until 10 a.m. There was not a key drop available either. I would not recommend this place!
Business response:
Dear Guest, Thank you for staying with us. We are sorry for the difficulties you had at the time of check-out. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. We are committed to providing outstanding service and hope to have another opportunity to show you the exceptional stay you deserve.Sincerely,Hotel Management
Terrible. The elevators were broken and room was on 4th floor. Mind you I had a service animal so was very inconvenient. The room was not equipped with more than half of the amenities that had been expressed by the person making reservations. There were no blankets for bed, was surprised there were at least sheets. Very unaccomodating. Will never stay here again.
Business response:
Dear Jessica, Thank you for being a valued guest and posting your comments. We are sorry your room did not have the needed amenities and for the maintenance issues that inconvenienced you. We aim to provide an exceptional experience for our guests. So we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. However, we apologize this was not what you experienced. We will address your issues to avoid this from happening again. We hope to have another opportunity to make it up to you... read more
Brian and the lady who he was training were great and courteous
Business response:
Dear maria, Thank you for taking the time to write a review. It is very kind of you to recognize our devoted staff for their service. However, we apologize for any inconvenience you may have faced during your stay. We constantly strive to improve our guests' experience, and we hope you will reconsider staying with us again.Sincerely,Hotel Management
Third Floor Walkup Front desk was closed when I first came in at 5:30pm “Helping another customer” Ten minutes later was assigned a room on the third floor and when I found the elevator, discovered it was out of order. The stairs are not clearly marked, so I had to return to the office for directions to carry my luggage to the third floor. No coffee maker
Business response:
Dear Guest, Thank you for staying with us and reviewing your experience. Please accept our apologies for not meeting your expectations in your outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your experience's details, we sincerely apologize that this was not your experience. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your... read more
Cockroaches dirty property dirty hallways elevator broken stuck on the 4th floor was not a good time I would not recommend this place to anyone
Business response:
Dear Cheri, Thank you for sharing your valuable feedback with us. Our hotel is subject to strict standards of cleanliness and pest control. Therefore, we regret this was not your impression. Moreover, we apologize for the inconvenience caused by our elevator. We have addressed your comments with our associates to prevent such matters from affecting future guests and uphold our high standards. Please be assured that we continually strive to enhance our guest satisfaction, and we welcome you to try us again. We are confident y... read more
Dirty, uncomfortable beds, Smells like weed and smoke everywhere Especially elevator
Business response:
Dear DEbra, Thank you for staying at our hotel during your recent visit to the area. We strive to provide our guests a relaxing and rejuvenating experience, and we understand the importance of clean accommodations. We apologize that your stay did not meet our standards and have discussed your concerns with our team to improve the guest experience. We hope you will consider staying with us again and allow us to provide you with a seamless and enjoyable stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs - Airport
How is Extended Stay America Select Suites - Colorado Springs - Airport rated?
Extended Stay America Select Suites - Colorado Springs - Airport has a 3 star rating with 1,022 reviews.
When is Extended Stay America Select Suites - Colorado Springs - Airport open?
Extended Stay America Select Suites - Colorado Springs - Airport is open now. It will close tomorrow at 12:00 a.m.