This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Colorado Springs - Airport
- Hotels
- Colorado Springs, CO
About this business
Location details
555 Airport Creek Point, Colorado Springs, CO, 80916, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is very run down, dirty and extremely noisy. First off we had checked in at 1am. We called a few days prior to let them know that and we were told that is perfectly fine and someone would be there to answer the phone. When we finally got inside the lady at the desk stated "your reservation may not be here since you got here so late" not the best thing to say when it is 1am and you have a young child with you. Next the elevator is broken, and looking at other reviews, it has been for months. Then we get put on th... read more
Business response:
Dear Marissa, Thank you for choosing us and sharing your comments. We are sorry for not meeting your expectations with the condition of the property and the room. It is very understandable how these events detracted from a relaxing and seamless holiday. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Plea... read more
Housekeeping was very terrible. No towels in room. Dirty washcloths left on the shower curtain from previous guests.
Business response:
Dear Jennifer, We deeply regret that your recent stay fell short of the high standards we strive to provide. Our housekeeping team should ensure a clean and well-stocked room for every guest. We apologize for the oversight that led to a disappointing experience. Please rest assured that we take your feedback seriously and will reinforce our cleaning procedures moving forward. We value your patronage and would appreciate another opportunity to provide you with the quality stay you deserve. Your complete satisfaction is our go... read more
Worst hotel I’ve ever been to Hotel was absolutely disgusting. We got up to our room and it was filthy. We didn’t stay longer than 10 minutes before we checked out
Business response:
Dear Javier, Please accept our apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels.Sincerely,Hotel Management
Horrible accommodation After booking informed coming late , still did not allow us as system problem not able to do check-in and refund issues. Please be credited money back to my account.
Business response:
Dear Hari Krishna, Thank you for taking the time to review our hotel. We apologize for the issues you experienced during your recent stay with us. We appreciate your feedback and are disappointed that we fell short of your expectations. Regarding your bill, any remaining incidental hold will be refunded to your account, which can take your bank a few business days to process. You can also reach out to our hotel directly, so we can review the charges and assist you further. We hope to welcome you back in the future and provid... read more
Worse hotel I have EVER STAYED IN there were cockroaches int the bathtub it was nasty I left the same day don’t recommend not safe for kids
Business response:
Dear Miguel, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management
Got there after weedy torn up road. Inside we were informed the pet friendly hotel had large charge. She did wave that. Then told after asking where it was, the elevator was out and we had been put on the 4th floor. We are 68 years old!! Four trips later, room was not in great condition but clean. Neighbors partied until 1:30 am. They were up at 6:00 am. If there was a fire, there will be many killed from stampede from amt and location of outside doors. I will stay at older, cheaper Travelodge down the street again befor her... read more
Business response:
Dear Vernon, Thank you for choosing our hotel and evaluating your stay. Please accept our sincere apologies for any inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and noted the concerns outlined in your review. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Sincerely,Hotel Manag... read more
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs - Airport
How is Extended Stay America Select Suites - Colorado Springs - Airport rated?
Extended Stay America Select Suites - Colorado Springs - Airport has a 3 star rating with 1,022 reviews.
When is Extended Stay America Select Suites - Colorado Springs - Airport open?
Extended Stay America Select Suites - Colorado Springs - Airport is open now. It will close tomorrow at 12:00 a.m.