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Extended Stay America Select Suites - Colorado Springs - Airport
- Hotels
- Colorado Springs, CO
About this business
Location details
555 Airport Creek Point, Colorado Springs, CO, 80916, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelly and broken Place smelled like smoke. I couldn’t even sleep on the bed which was broken. I left and went to another hotel
Business response:
I’m so sorry we disappointed you during this stay. Thank you for sharing your comments. Best wishes in your future lodging.
Business response:
Oh no! I'm sorry to see a low rating and hope you'll consider staying again for a better experience with us.
Weekly Stay Hotel That Doesn't Meet Minimum Expect I was definitely disappointed about my stay. I only stayed there as it was the closest available hotel to where I had to work at. The elevator smelled like wet dog. The walls in the hallway looked like the "wallpaper" was coming up. A number of the doors had groves/scratches that went across the doors. Dogs were allowed to back at all hours of the day that would wake me up. There was even a person who got arrested in the room across from me. I had complained about my toilet ... read more
Business response:
Thank you for the details. We appreciate knowing how we're coming across and it sounds like we were not what you expected to say the least. We do have many very happy guests who want a simple, affordable stay - a great place at a great price. It sounds like our accommodations did not meet your needs and we are so sorry we disappointed you.
The staff is rude until you stay offender a week. They do not explain that the internet only allows for you to connect one device. This device is recognize by the system and you won't be allowed to remove it to use another device. I have also reported animal urine and fecal in the stairwells to the office several times and it is not cleaned in a timely manner or if at all. No change machine for the laundry room that is onsite. Vending machines only take quarters.
Business response:
I'm so sorry to hear about all of these things that were disappointing to you during your stay with us. Thank you for your feedback so we can improve and hopefully make a much better impression on future guests. I know that doesn't make up for the unpleasantness that you went through but I wanted you to know that you matter to us and we're sorry we disappointed you.
Crap company! Canceled my reservation before I even got there and refused my business!!
Business response:
Thank you for your feedback. I’m so sorry a room was not available. That was not the first impression we were aiming for and we’re sorry we disappointed you.
It was a very clean room. No pots or pans or silverware. No hair dryer. No shampoo.
Business response:
We are delighted that you appreciated our super clean rooms but so sorry that you were not aware of our unique amenities - that guests choose only those services and amenities that they want to include in their rate. Many guests appreciate being able to bring their own cookware and dishes but others purchase locally or we have sets available for purchase at the Front Desk. By allowing guests to choose and only pay for the amenities they desire, we are able to keep our rates affordable. It would be shocking if you weren't exp... read more
Waited to long to check in. Sink would not drain. Shower head sprayed out of the curtain.
Business response:
I apologize for all of these inconveniences. This is not at all what we intended for you during this stay.
Don’t waste your money Basic items in room when you get here. Staff is rude. Housekeeping just walks in without knocking even if you are in the room.
Business response:
Oh no! I’m so sorry you got a negative impression of our staff. We will be sure our usual attentive, friendly, helpful service shines through. Thank you for letting us know how we came across to you.
Business response:
Oh no – we’re so disappointed to see a 2-star rating. We hope you’ll stay with us again for a better experience.
Frequently asked questions about Extended Stay America Select Suites - Colorado Springs - Airport
How is Extended Stay America Select Suites - Colorado Springs - Airport rated?
Extended Stay America Select Suites - Colorado Springs - Airport has a 3 star rating with 1,023 reviews.
When is Extended Stay America Select Suites - Colorado Springs - Airport open?
Extended Stay America Select Suites - Colorado Springs - Airport is open now. It will close tomorrow at 12:00 a.m.