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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty room. No towels.. No coffee pot. Not enough pillows. Poor tv reception. Noisy on interstate side. Smelled like cigarettes. Never again will I stay here.
Business response:
Ryan, thank you for your feedback. Please accept our apologies for the difficulties you encountered during you were here. We assure you that we have discussed your feedback with the concerned teams, and we’re taking appropriate measures to fix the issues you mentioned. We hope you will give us the chance to make it up to you. Sincerely, Hotel Management
Room smelled, place had no wake up service. No business center.
Business response:
Thank you for being our guest. We apologize for the smell you experienced in your room and for not meeting all your expectations. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
I could hardly stand it.. The entire place was filthy! Walls in the walkways, the elevator, the room. My phone never worked. I. Called the office and they said they would take care of it and they never did. I will not use hotels. Com again. EVER!
Business response:
Lesa, thank you for posting a review of your stay. We apologize for the cleanliness and maintenance issues you encountered while you were here. Please be assured that we have discussed your feedback with the appropriate departments, and we're taking immediate actions to prevents such scenarios from occurring again. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Stay away!!! Horrible experience. Nasty, stinking, major roach problem. Would not recommend at all. Canceled 2nd night stay. For the occasion we were there, I put on group Facebook page for other families not to reserve rooms there.
Business response:
Annie, thank you for being our guest. We sincerely apologize for the cleanliness issues you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping team, and we’re reviewing our procedure with them in order to make sure it is followed thoroughly. We have also asked our pest control provider to service your room immediately. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
The front desk wouldn’t let me checkin 1.5 hours earlier without an additional payment even though I needed to sleep after a very long days drive but the property was very noisy with guests who seem unsafe to me. The atmosphere was low grade with guests hanging outside smoking stuff, loud, lack of cleanliness. I felt very unsafe for me and my vehicle plus the noise was unbearable even with a white noise machine and tv on! I had to leave after 3.5 hrs I would like a refund.
Business response:
Please accept our sincere apologies as you did not feel completely secure at times. We take the safety and security of all of our guests very seriously, and our well-trained associates are capable enough to handle any kind of situations. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Where are the towels? One of the amenities, was dishes, pans to cook with. These were not enough for even four people. Was there for my son's boot camp graduation. Very dissatisfied with service. Could not receive fresh towels during our three day stay. Refused to give a receipt for my stay. Will not be staying at any of the Extended stay hotel chains. 😟. Thank you for one of the staff for providing the pans and dishes ( as many as she could provide) my son loved that I cooked a small meal for us.
Business response:
Tanya, we are sorry for the issues you had. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Also, towels and linens may be exchanged at the front desk anytime and complimentary. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you a better experience. Sincerely, Hotel Management
Tub leaked the bathroom floor full of water, The toilet rocked back and forth on a 1.5" front to back. 1/4" crack under front door, over all dirty and big bug was walking up the wall. Find a newer, nicer place.
Business response:
Please accept our sincere apologies for the cleanliness issue you encountered in your room. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We hope that you will give us the opportunity to redeem ourselves on a future stay. Sincerely, Hotel Management
Pros: The towels seemed clean.Kitchenette unitl Cons: Overall gross environment. Dead cockroaches outside first floor doors. The entire campus has stinch of stale beer and cigarettes ( I myself drink beer and still noticed th stink) The bath sink top had what appeared to hopefully be used toothpaste splotched all over. Only a couple squares of TP, and no spare rolls in room. The microwave had something splatteted all over inside and out including buttons which require touch for use.I am not a germaphobe, but had to catch mys... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, we appreciate you bringing the maintenance issues to our attention. It is always our goal to have everything functioning properly as soon as we are made aware of an issue, so we thank you for letting us know. Thank you again for being o... read more
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.