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Extended Stay America Select Suites - Columbia - Ft. Jackson
- Hotels
- Columbia, SC
About this business
Location details
5430 Forest Dr., Columbia, SC, 29206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty, room smelt like smoke, elevator was broken, office closes early so can’t get ahold of anyone when you have issues. Many people are living there. Sketchy!!! Terrible experience super grossed out! Checked out after first night and moved to a much nicer hotel!! Would have complained but was there for graduation and had better things to do with my time. Don’t let this hotel ruin your trip, stay elsewhere!!
Business response:
Dear Charles, Thank you for sharing your experience. We apologize for the issues you encountered during your stay. Your concerns about the room condition, elevator, and office hours are noted and will be addressed with our team. We strive to ensure a pleasant environment for all our guests, and we're sorry we fell short in this instance. We understand your decision to move to another location and appreciate your feedback as it helps us improve our services. We hope to have the opportunity to provide you with a better experie... read more
The staff was helpful and polite, but the property itself was not well kept. The room and walkways smelled horrible.
Business response:
Dear Andre, Thank you for being our guest and sharing your thoughtful review. Although we appreciate your kind words about our team members, we regret the overall condition of our property fell short of the standards you should always expect from us. Your insights regarding the walkways and cleanliness have been shared with our housekeeping team to ensure a more pleasant environment for our guests moving forward. We hope you will give us another chance to show you the flawless accommodations you deserve.Sincerely,Hotel Manag... read more
El hotel no es como se ve huele a cigarro en ina area de no fumar u huele a mariguana sucio etc
Business response:
Dear Sayda, We sincerely apologize for the discomfort caused by the unpleasant odors during your stay. Maintaining a clean and fresh atmosphere is paramount, and we regret falling short of this standard. Rest assured, we take your feedback seriously and strictly prohibit smoking on our property. We appreciate you bringing this to our attention so we can address it appropriately. We will also share your comments with our housekeeping team so they can thoroughly clean and take measures to eliminate the smell. Your comfort and ... read more
The room was horrible no hot water to shower plus mold in my room . I will never stay there again.
Business response:
Dear shakiea, Thank you for bringing this matter to our attention. We apologize for the inconvenience and disappointment you experienced during your stay. Ensuring a comfortable and satisfactory experience for our guests is our top priority, and we regret that we fell short of meeting your expectations. We are actively addressing the issues you mentioned with our maintenance and housekeeping teams to ensure improvements are made. We hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Ft. Jackson
How is Extended Stay America Select Suites - Columbia - Ft. Jackson rated?
Extended Stay America Select Suites - Columbia - Ft. Jackson has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America Select Suites - Columbia - Ft. Jackson open?
Extended Stay America Select Suites - Columbia - Ft. Jackson is open now. It will close tomorrow at 12:00 a.m.