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Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs improvement Hotel bed was extremely soft and commode very soft, not good for elderly people. Room had several ants.
Pros and Cons Well the hotel was pretty good for the price and comfort, but for the price their should have been a fitness center and or a place nearby to by food. The room was clean and provided the luxuries of a home away from home, but the AC unit really need to be serviced due to the loud noise.
Nothing like the picture. The rooms were old and outdated. The bathtub had dirt stains all over. I was bitten by something while in that room. The front desk closed at 10pm, so if anyone in the hotel has an emergency after 10pm....good luck! We left early as the hotel and room didnt meet my expectation.
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We sincerely apologize that your stay did not meet expectations. We regret that the room condition and cleanliness concerns caused discomfort. We also understand your frustration with the limited front desk hours. We also have after hours service on call. Guest safety and comfort are our top priorities, and we will be reviewing to ensure guests feel supported at all times. Your feedback has been shared with our concerned teams to address these issues... read more
Elevator not working. I wasn’t told this or I wouldn’t have checked in.
Business response:
Dear Guest, We are genuinely sorry to learn about the less-than-satisfactory experience you had during your recent visit. The issues you encounter due to the elevator are truly regrettable to read about. We apologize for the confusion on our part regarding this facility at our hotel, as it was a crucial element for your stay with us. We understand the importance of clear communication and will address this appropriately to avoid such misunderstandings in the future. We will be reviewing these concerns appropriately to ensure... read more
Literally no amenities kitchen with no utensils, pots pans, even though the signs say fully equipped kitchen, the toilet leaked shower leaked had to plunge the toilet when we plunged the toilet was loose. guests working on their car in the parking lot car parts laying on the ground one vehicle had four flat tires
Business response:
Dear Michael, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay yo... read more
Stay away
This hotel is overpriced I do not recommend it. You have to pay extra for Internet access, towels, and they only do housekeeping every 8 days. It is unaceptable.
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 3.3 star rating with 1,470 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.