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Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They advertise “fully equipped kitchens” but there wasn’t a Single dish, pan, utensil or anything in the bare cabinets. The roof was so musty my eyes watered and I sneezed 6 times upon entering the room. I didn’t stay the second night I paid for and the front desk was closed so I couldn’t even complain about it. Terrible facility. Never going they again.
Business response:
Dear Theodore, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Poor hotel management! Hotel called us at 10pm to tell us that they were cancelling the prepaid reservation. Told me that they didn't want me to waste my time coming to the hotel. Poor hotel management.
Business response:
Dear CHARLES, We apologize for the inconvenience you experienced due to your reservation cancelation. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this with the concerned team to correct this and avoid future inconveniences. We hope you will allow us to redeem ourselves in the future. SincerelyHotel Management
THE NEW MOTEL 7 Upon Arrival we were given a LONG LIST of RULES and PURCHASES. THEY CHARGE EXTRA TO EXCHANGE FOR CLEAN LINEN, HOUSEKEEPING (if you're not staying for 14 days), trash pickup and MORE!!! You get 1 Towel and 1 Washcloth. The kitchenette is OUTDATED with cigarette burns on the counter, chairs. NO BREAKFAST OFFERED or BREAKFAST Nook (EVERY OTHER EXTENDED STAY offers a MUFFINS, GRANOLA, COFFEE, TEA, OATMEAL). This one refers you to LOCAL restaurants. EXTENDED STAY NEED/SHOULD REMOVE THIS PARTICULAR "HOTEL" from the... read more
Business response:
Dear Guest, Thank you for sharing your valuable feedback. We apologize for not meeting your expectations regarding our amenities and service policies and regret that our property did not align with our other brand standards. We understand your frustration regarding the additional charges, outdated kitchenette, and lack of breakfast offerings. This feedback is crucial for us to address and improve the guest experience. Thank you for bringing these concerns to our attention. We hope to make your future stay better and look for... read more
No breakfast items.
Business response:
Dear Mike, We appreciate you taking the time to share your feedback with us. We understand the significance of breakfast amenities during your stay and apologize for not meeting your expectations. Please know that we take guest suggestions seriously and will consider your comments as we continually strive to enhance our offerings. Your input helps us in this endeavor, and we thank you for bringing this matter to our attention. We hope to welcome you back and provide you with an improved experience.Sincerely,Hotel Management
This is not a real hotel. This location clearly caters to homeless people and people in between housing. There are people living in these hotel rooms and have begun to treat this location as their home. There’s a lot of smoking and different food smells throughout the halls. People having loud conversations in the halls and congregating outside in groups playing music. There are abandoned cars trucks and buses parked throughout the parking lot. As of the day I checked in the elevator isn’t working which is extremely inconven... read more
Business response:
Dear Guest, We sincerely apologize for the unacceptable experience you encountered during your stay. Your feedback about the atmosphere and condition of the hotel is deeply concerning and does not reflect the standard we strive to uphold. We will address these issues promptly with our team to ensure improvements are made. Please accept our sincerest apologies for any inconvenience caused. We understand your concerns and appreciate your feedback, as it helps us improve the experience for all guests. We hope to have the opport... read more
I don't say anything
Business response:
Dear Julio, Thank you for sharing your feedback. We're sorry that your experience did not prompt any positive comments. We strive to provide a welcoming and comfortable stay for all our guests, and it's clear we fell short in your case. If you have specific concerns or suggestions, we would appreciate hearing them so we can address them and improve upon them. Your input is valuable to us, and we hope you might consider staying with us again for a more satisfying experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 3.3 star rating with 1,452 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.