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Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property is like a glass of lukewarm water when you want an icy cold Coke.
Business response:
Dear Martin, Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. Your comparison indicates that we fell short in delivering the refreshing experience you anticipated. We appreciate your input and will work on improving our amenities and services to ensure a more satisfying stay in the future. If you have specific suggestions on how we can enhance our property, please feel free to share. We hope to have another opportunity to serve you better.Sincerely,Hotel Management
No breakfast served, no coffee, Nothing in cupboards in kitchen, no iron/ironing board, unsafe feeling
Business response:
Dear Ruthann, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. Your concerns about the lack of breakfast, coffee, kitchen supplies, and ironing amenities are noted. We strive to provide a safe and comfortable environment for all our guests, and we regret that we did not meet those expectations. Your comments will be shared with our team to ensure improvements are made. We appreciate your input and hope to offer you a better experience in the future.Sincerely,Hotel Management
They advertise “fully equipped kitchens” but there wasn’t a Single dish, pan, utensil or anything in the bare cabinets. The roof was so musty my eyes watered and I sneezed 6 times upon entering the room. I didn’t stay the second night I paid for and the front desk was closed so I couldn’t even complain about it. Terrible facility. Never going they again.
Business response:
Dear Theodore, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Poor hotel management! Hotel called us at 10pm to tell us that they were cancelling the prepaid reservation. Told me that they didn't want me to waste my time coming to the hotel. Poor hotel management.
Business response:
Dear CHARLES, We apologize for the inconvenience you experienced due to your reservation cancelation. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this with the concerned team to correct this and avoid future inconveniences. We hope you will allow us to redeem ourselves in the future. SincerelyHotel Management
THE NEW MOTEL 7 Upon Arrival we were given a LONG LIST of RULES and PURCHASES. THEY CHARGE EXTRA TO EXCHANGE FOR CLEAN LINEN, HOUSEKEEPING (if you're not staying for 14 days), trash pickup and MORE!!! You get 1 Towel and 1 Washcloth. The kitchenette is OUTDATED with cigarette burns on the counter, chairs. NO BREAKFAST OFFERED or BREAKFAST Nook (EVERY OTHER EXTENDED STAY offers a MUFFINS, GRANOLA, COFFEE, TEA, OATMEAL). This one refers you to LOCAL restaurants. EXTENDED STAY NEED/SHOULD REMOVE THIS PARTICULAR "HOTEL" from the... read more
Business response:
Dear Guest, Thank you for sharing your valuable feedback. We apologize for not meeting your expectations regarding our amenities and service policies and regret that our property did not align with our other brand standards. We understand your frustration regarding the additional charges, outdated kitchenette, and lack of breakfast offerings. This feedback is crucial for us to address and improve the guest experience. Thank you for bringing these concerns to our attention. We hope to make your future stay better and look for... read more
No breakfast items.
Business response:
Dear Mike, We appreciate you taking the time to share your feedback with us. We understand the significance of breakfast amenities during your stay and apologize for not meeting your expectations. Please know that we take guest suggestions seriously and will consider your comments as we continually strive to enhance our offerings. Your input helps us in this endeavor, and we thank you for bringing this matter to our attention. We hope to welcome you back and provide you with an improved experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 3.3 star rating with 1,470 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.