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Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is an apartment building! This is not a hotel, people live here and it’s very weird. I’ve had to stay here twice for work and both times I was placed in the same dirty room with the same stains and smells. There are pets and I have watched as one of the animals lift its leg to pee on the wall in the hall. The owner did nothing but continue walking. There are nothing but weird smells coming from every room as people are allowed to cook in these rooms. I don’t ever plan on going back nor do I recommend this hotel to anyon... read more
Business response:
Dear Sienna, Thank you for taking the time to share your feedback. It's regrettable to hear about your concerns with cleanliness and your overall experience. This property offers extended stays, which means some guests may reside here for longer periods, creating a different environment than a traditional hotel. We are dedicated to maintaining a high standard of cleanliness, and we will address your concerns with our team. Pets are allowed, but owners are expected to be responsible for their actions. We apologize for any dis... read more
FLEA INFESTED ROOMS!!!
Business response:
Dear leshanda, Thank you for bringing this to our attention. We deeply regret the inconvenience you experienced. Pest control and cleanliness are top priorities, and we will address this matter urgently to prevent future occurrences. Your feedback is crucial in helping us improve our services, and we apologize for the discomfort caused. We hope to have the chance to provide a better experience on a future visit.Sincerely,Hotel Management.
My family has been bitten up because this property has a nasty flea infestation!!!! I have videos and pics to prove!!! I need a refund!!
Business response:
Dear Jahsawn, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Hotel run down it stinks people were extremely loud hard to find staff. Nothing I needed in my room but 2 towels and when asking for more got a interrogation
Business response:
Dear Kulisa, Thank you for sharing your experience. It’s disappointing to hear that your stay didn’t meet expectations, particularly regarding the noise and room amenities. We understand how frustrating it can be when assistance is not readily available, and your concerns about interactions with the staff are noted. Your feedback is valuable as we continually work to improve the guest experience.Sincerely,Hotel Management
At check in the instructions to contact the front desk which was closed were not working. The front desk clerk was nice. The toilet was broken and although originally offered a different room, we were then told they were sold out. They eventually allowed us to use the staff only bathroom. The pull out sofa had no linens and the mattress was disgusting and extremely worn out. There were zero amenities except two plastic cups. The room was filthy and we all left with bug bites. There was no breakfast as advertised and we were ... read more
Business response:
Dear Robin, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
This property is like a glass of lukewarm water when you want an icy cold Coke.
Business response:
Dear Martin, Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. Your comparison indicates that we fell short in delivering the refreshing experience you anticipated. We appreciate your input and will work on improving our amenities and services to ensure a more satisfying stay in the future. If you have specific suggestions on how we can enhance our property, please feel free to share. We hope to have another opportunity to serve you better.Sincerely,Hotel Management
No breakfast served, no coffee, Nothing in cupboards in kitchen, no iron/ironing board, unsafe feeling
Business response:
Dear Ruthann, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. Your concerns about the lack of breakfast, coffee, kitchen supplies, and ironing amenities are noted. We strive to provide a safe and comfortable environment for all our guests, and we regret that we did not meet those expectations. Your comments will be shared with our team to ensure improvements are made. We appreciate your input and hope to offer you a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 3.3 star rating with 1,452 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.