This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
African lady there ever rude
Business response:
Dear Guest, Thank you for bringing this to our attention. We are truly sorry to learn about your experience with a member of our team. We strive to provide respectful and courteous service to every guest, and we regret falling short in this instance. Your comments have been noted and will be shared with the appropriate team members to help us uphold the professional standards we expect from our staff. We appreciate your feedback and hope to have another chance to offer you a more welcoming and pleasant visit in the future. S... read more
The room was dirty and had fleas The room was not cleaned, the cabinets in the room were rusted and chipped. The bedding had black spots on the sheets. There was red hair under my pillow which my mother or myself dont have red hair. I had my dogs there and the location has fleas i found a couple on my dogs body. I asked for additional towls and was told I had to pay $1.75 for extra towls. The manager at the front desk was very rude and would not issue a full refund. I am very unhappy with my stay & will never book there agai... read more
Business response:
Dear Joan, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
This is an apartment building! This is not a hotel, people live here and it’s very weird. I’ve had to stay here twice for work and both times I was placed in the same dirty room with the same stains and smells. There are pets and I have watched as one of the animals lift its leg to pee on the wall in the hall. The owner did nothing but continue walking. There are nothing but weird smells coming from every room as people are allowed to cook in these rooms. I don’t ever plan on going back nor do I recommend this hotel to anyon... read more
Business response:
Dear Sienna, Thank you for taking the time to share your feedback. It's regrettable to hear about your concerns with cleanliness and your overall experience. This property offers extended stays, which means some guests may reside here for longer periods, creating a different environment than a traditional hotel. We are dedicated to maintaining a high standard of cleanliness, and we will address your concerns with our team. Pets are allowed, but owners are expected to be responsible for their actions. We apologize for any dis... read more
FLEA INFESTED ROOMS!!!
Business response:
Dear leshanda, Thank you for bringing this to our attention. We deeply regret the inconvenience you experienced. Pest control and cleanliness are top priorities, and we will address this matter urgently to prevent future occurrences. Your feedback is crucial in helping us improve our services, and we apologize for the discomfort caused. We hope to have the chance to provide a better experience on a future visit.Sincerely,Hotel Management.
My family has been bitten up because this property has a nasty flea infestation!!!! I have videos and pics to prove!!! I need a refund!!
Business response:
Dear Jahsawn, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Hotel run down it stinks people were extremely loud hard to find staff. Nothing I needed in my room but 2 towels and when asking for more got a interrogation
Business response:
Dear Kulisa, Thank you for sharing your experience. It’s disappointing to hear that your stay didn’t meet expectations, particularly regarding the noise and room amenities. We understand how frustrating it can be when assistance is not readily available, and your concerns about interactions with the staff are noted. Your feedback is valuable as we continually work to improve the guest experience.Sincerely,Hotel Management
At check in the instructions to contact the front desk which was closed were not working. The front desk clerk was nice. The toilet was broken and although originally offered a different room, we were then told they were sold out. They eventually allowed us to use the staff only bathroom. The pull out sofa had no linens and the mattress was disgusting and extremely worn out. There were zero amenities except two plastic cups. The room was filthy and we all left with bug bites. There was no breakfast as advertised and we were ... read more
Business response:
Dear Robin, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 3.3 star rating with 1,470 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.