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Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The overall property looked run down and poorly maintained. The rooms are not very clean, stains on most walls and headboards. Our room did not have a working toilet and there was a whole in the floor. The worker was overwhelmed because she was dealing with other complaints. One woman had to sweep her own room. When I brought to her attention about the toilet she gave me a plunger and then if that didn’t work then she would have to contact a manger. We did get moved to a cleaner and more functional room. One of the blankets ... read more
El personal muy amable y atento, el lugar terrible, el olor desde el lobby apestaba, los baños aún con llave sucios. Todo viejo, da el aspecto de sucio. Los espacios son amplios que lástima que esté tan deteriorado. Nunca más volvería. La reservación decía desayuno y ni hay ni café. Terrible
Business response:
Dear Ireri, Thank you for sharing your feedback. We're pleased to know our team made a positive impression during your visit. However, we're truly sorry to learn that the overall condition of the property and amenities did not meet your expectations. We understand how these factors can significantly impact your experience, and your comments will be shared with the relevant teams to address and improve upon them. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The staff at this hotel were truly excellent—friendly, helpful, and professional. Unfortunately, the building itself had multiple maintenance issues that affected my stay. There were problems with the showerhead and the button to activate it, the closet rails were coming off the floor, and the towel shelf was loose and nearly falling off the wall. The bed had a noticeable dent in it that made it uncomfortable to sleep on. There was also water leakage from another room’s shower that wasn’t cleaned up quickly enough and left w... read more
Business response:
Dear Sarah, Thank you for sharing your thoughtful review. We are delighted to hear that our team’s professionalism and warm service stood out during your visit. However, we sincerely regret the maintenance concerns you encountered, as we understand how these issues impacted your comfort. Your observations are being shared with our team so that improvements can be prioritized. It would be our pleasure to welcome you back for a much-improved experience in the future. Sincerely, Hotel Management
Awful! I was expecting bare bones, but this place was the worst. No service after 10 pm. They will only help you check in or if your key doesn’t work. We had 3 people. I was told we had to wait until morning to get bedding for the sofa bed. Evidently you need to request bedding when you check in. I was told there was nothing that could be done by the answering service (front desk completely shut down). Room itself was awful. The property has not been mayand is dirty and run down. It cots $1 to call front desk from room phone... read more
Business response:
Dear Laura, Thank you for taking the time to share your experience. Our goal is always to create a space that feels like a home away from home, and we’re truly sorry to hear that this wasn’t the experience you had. We understand how important comfort and timely service are, and it’s clear we missed the mark. Your concerns regarding room condition and support after hours have been shared with our team to help ensure future stays are smoother for all guests. We appreciate your feedback and hope to have the chance to welcome yo... read more
Definitely would not recommend.
Business response:
Dear Ann, Thank you for sharing your feedback with us. We are genuinely sorry that your experience fell short of the quality we aim to deliver. Ensuring that every guest enjoys a comfortable and enjoyable stay is our priority, and we regret that we did not meet those expectations during your visit. Your comments are important to us and will be reviewed with our team to help guide improvements. We appreciate you bringing this to our attention and hope you consider giving us another chance to offer a more satisfying experience... read more
Worst place to stay
Business response:
Dear Adriana, Thank you for taking the time to share your experience. We are sincerely sorry to hear that your stay did not align with the high standards we are committed to upholding. Providing a welcoming and positive environment is essential to us, and unfortunately, we did not meet that expectation during your visit. Your comments have been shared with our team for careful review and consideration. We hope to have the opportunity to offer you a better experience in the future. Sincerely, Hotel Management
Condtion of the room was awful.customer service is not good. Need to train your staff to be respectful to their customer. The air condtioner did not work, I had a hard time sleeping it was so hot.
Business response:
Dear Guest, Thank you for sharing your thoughts and for staying with us. We sincerely apologize that your stay did not meet your expectations. We recognize how crucial a well-maintained room and functioning air conditioning are to a comfortable experience, and we regret that these aspects fell short. Additionally, we acknowledge the importance of providing courteous service, and we have taken note of your feedback regarding our team’s professionalism. Your valuable feedback helps us create a more welcoming environment for fu... read more
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 3.3 star rating with 1,470 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.