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Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful! I was expecting bare bones, but this place was the worst. No service after 10 pm. They will only help you check in or if your key doesn’t work. We had 3 people. I was told we had to wait until morning to get bedding for the sofa bed. Evidently you need to request bedding when you check in. I was told there was nothing that could be done by the answering service (front desk completely shut down). Room itself was awful. The property has not been mayand is dirty and run down. It cots $1 to call front desk from room phone... read more
Business response:
Dear Laura, Thank you for taking the time to share your experience. Our goal is always to create a space that feels like a home away from home, and we’re truly sorry to hear that this wasn’t the experience you had. We understand how important comfort and timely service are, and it’s clear we missed the mark. Your concerns regarding room condition and support after hours have been shared with our team to help ensure future stays are smoother for all guests. We appreciate your feedback and hope to have the chance to welcome yo... read more
Definitely would not recommend.
Business response:
Dear Ann, Thank you for sharing your feedback with us. We are genuinely sorry that your experience fell short of the quality we aim to deliver. Ensuring that every guest enjoys a comfortable and enjoyable stay is our priority, and we regret that we did not meet those expectations during your visit. Your comments are important to us and will be reviewed with our team to help guide improvements. We appreciate you bringing this to our attention and hope you consider giving us another chance to offer a more satisfying experience... read more
Worst place to stay
Business response:
Dear Adriana, Thank you for taking the time to share your experience. We are sincerely sorry to hear that your stay did not align with the high standards we are committed to upholding. Providing a welcoming and positive environment is essential to us, and unfortunately, we did not meet that expectation during your visit. Your comments have been shared with our team for careful review and consideration. We hope to have the opportunity to offer you a better experience in the future. Sincerely, Hotel Management
Condtion of the room was awful.customer service is not good. Need to train your staff to be respectful to their customer. The air condtioner did not work, I had a hard time sleeping it was so hot.
Business response:
Dear Guest, Thank you for sharing your thoughts and for staying with us. We sincerely apologize that your stay did not meet your expectations. We recognize how crucial a well-maintained room and functioning air conditioning are to a comfortable experience, and we regret that these aspects fell short. Additionally, we acknowledge the importance of providing courteous service, and we have taken note of your feedback regarding our team’s professionalism. Your valuable feedback helps us create a more welcoming environment for fu... read more
African lady there ever rude
Business response:
Dear Guest, Thank you for bringing this to our attention. We are truly sorry to learn about your experience with a member of our team. We strive to provide respectful and courteous service to every guest, and we regret falling short in this instance. Your comments have been noted and will be shared with the appropriate team members to help us uphold the professional standards we expect from our staff. We appreciate your feedback and hope to have another chance to offer you a more welcoming and pleasant visit in the future. S... read more
The room was dirty and had fleas The room was not cleaned, the cabinets in the room were rusted and chipped. The bedding had black spots on the sheets. There was red hair under my pillow which my mother or myself dont have red hair. I had my dogs there and the location has fleas i found a couple on my dogs body. I asked for additional towls and was told I had to pay $1.75 for extra towls. The manager at the front desk was very rude and would not issue a full refund. I am very unhappy with my stay & will never book there agai... read more
Business response:
Dear Joan, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 3.3 star rating with 1,452 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.